AutoNation Ford Scottsdale - Service Center

They are the worst. I had to take my vehicle in for a second time for a dead battery, just a couple days after they claimed to have fixed it the first time. I told them at that time it needed more than a second time for a dead battery, just a couple days after they claimed to have fixed it the first time. I told them at that time it needed more than a battery charge but they didn't listen and then the battery died again. Then they took three weeks to diagnose and fix. Several messages were left and they refused to respond. They are horrible. Do not take your vehicle to these clowns More

They don't answer the phone or return calls when you leave a message. Over the past couple months since I bought the car, I've called a few times for questions but could never reach anyone. When I lef leave a message. Over the past couple months since I bought the car, I've called a few times for questions but could never reach anyone. When I left a voicemail, I didn't get a call back. Now it's time for my first oil change and again no one is answering the phone in Service and I've left a message but no one is returning my call. More

Arrived for appointment at 10 am for a nail in the tire wall not tread. Was told no tire to match was available to me until a Thursday ( Christmas Eve) and that no loaner would be available. Decided to bri wall not tread. Was told no tire to match was available to me until a Thursday ( Christmas Eve) and that no loaner would be available. Decided to bring car in on Saturday — and So I sat for 4 hours yea four—until the tech said a new tire not the donut spare would be installed. I should have gone to Discount tire! I just bought this car a month ago from them NEVER AGAIN ! More

I called three different times to get an appointment. I was never able to speak to a live person. They never called me back! It seems like they don't want customers. was never able to speak to a live person. They never called me back! It seems like they don't want customers. More

Ford Escape botched I will never buy another ford and hope my daughter never has to deal with this dealership. She bought a 2019 Ford Escape which has been in this dealer I will never buy another ford and hope my daughter never has to deal with this dealership. She bought a 2019 Ford Escape which has been in this dealership for a month, no one calls unless you call them. They put a new engine, according to them, and check engine light came on for second time, then they said when engine went in was put in a part was missing, WHAT!!!, if it’s new shouldn’t it be complete, now daughter is waiting for another part for almost a month, a 2019 escape with 20,000 miles should be easy to get parts for. This should be a recall from ford. Sales manager she was supposed to deal with, passed her off to someone else, she paid 18,000 for car in March 2020, car has been in dealers two times total of month and a half, they appraised at 14,000, so they are steering her towards a lease. Regional manager says she doesn’t qualify for a buyback. This is the worst car dealership I have ever dealt with! No communication, from any of the depts, . Liesto pacify us. I will never buy a ford from this dealership, they are the worst! When calling was disconnected by customer service several times, was told they couldn’t give me regional managers number or name, and they didn’t have that info! More