Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Ford Scottsdale - Service Center
Scottsdale, AZ
770 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
770 Reviews of AutoNation Ford Scottsdale - Service Center
Sort by
June 28, 2021
Been a loyal customer of Auto Nation Scottsdale now for over 3 years with mediocre service results. My recent visit was so frustrating and unprofessional I feel like I need to speak out. I dropped off my over 3 years with mediocre service results. My recent visit was so frustrating and unprofessional I feel like I need to speak out. I dropped off my truck on June 3rd for a tire rotation, alignment and a warranty recall. I had some front tire wear I was concerned about, so I ordered a 4 wheel alignment and all 4 tires rotated. When I returned to pick up the truck I noticed the front tires were not rotated. I mentioned it to my service advisor Jake & he assured me it had been done by his lead guy. I didn't have time to argue, so I drove off and noticed the truck still pulled right - it was obvious the alignment hadn't been done either. I reached out to the service manager (Mark) to see if he could provide me with the alignment printout to show me the results, he emailed me a few times, but couldn't provide alignment results or proof it was done. I emailed him again trying to get a refund for the fee I paid for the alignment & tire rotation, but was never contacted back. I blew an entire day off getting my tires rotated at discount tire & alignment at Just Brakes having paid a second time for a job that wasn't done by Auto National Scottsdale. So frustrating & unprofessional. More
by Ray Bones
Employees Worked With
Jake, Mark
May 21, 2021
We own a fleet of vehicles and our 2019 Ford Transit Van with 50,900 developed a transmission issue. We took it to the closest repair shop which was Aamco to have them look at it. Aamco did their due dill with 50,900 developed a transmission issue. We took it to the closest repair shop which was Aamco to have them look at it. Aamco did their due dillegence and called AutoNation Ford to check and see if it was covered under the factory warranty which was 60,000 miles. AutoNation Ford said it was NOT COVERED and as a result we had Aamco start repairs on it. 1 day later we found out that this WAS COVERED under warranty and had Aamco immediately stop repairs. We paid Aamco $1200 to put the transmission back together and had the truck towed to AutoNation Ford to get the warranty work done. After we towed it to AutoNation Ford they diagnosed the transmission and said that they WILL NOT HONOR the warranty because the transmission had been opened up by another repair shop! The only reason we gave Aamco the approval to start repairs was because we were advised by the staff at AutoNation Ford that it was not a covered warranty issue. Now AutoNation Ford is wanting over $6,200 to repair the transmission that should have been covered under warranty in the first place had they advised us properly! When we spoke to the Service Manager at Auto Nation Ford "Mark" of the situation he refused to honor the warranty even though it was his staff that gave us the inaccurate information in the first place! Bad business practices. They could have made this right but they chose not to. More
by Joe
Employees Worked With
Mark
April 29, 2021
Failed to properly diagnose issues with vehicle. Had the car in multiple times and it was never properly fixed and a different incorrect diagnosis every time. Had a different shop diagnose and fix it first car in multiple times and it was never properly fixed and a different incorrect diagnosis every time. Had a different shop diagnose and fix it first time. More
by DustRunnersAutomotiveJournal
Employees Worked With
Kevin Morgan
April 24, 2021
This is the 2nd time an oil change has taken almost 2 hours. Ridiculous. My service helper (Paul - decent man) told me he went in and yelled about getting it done at an hour and a half in. Maybe it is hours. Ridiculous. My service helper (Paul - decent man) told me he went in and yelled about getting it done at an hour and a half in. Maybe it is because we have a service agreement and we are treated like bottom feeders. But, if they want to keep customers, if they wanted to keep me as a customer, wouldn't you think they'd want to impress when you got me. I certainly do not recommend service of any kind at this location. When warranty work is done I am gone. Two hours for an oil change, I could do it faster myself and that includes going to the store to pick up oil and a filter. Do not go here for service. More
by Jack
Employees Worked With
Paul
April 19, 2021
Dealing with this service department is AWEFUL!! They do not call back about repairs. Impossible to get ahold of anyone. Terrible customer service!!!!! No reason to treat a person like this😡😡 not call back about repairs. Impossible to get ahold of anyone. Terrible customer service!!!!! No reason to treat a person like this😡😡🤮 More
by Jack37
Employees Worked With
Clint
January 19, 2021
We bought our Escape from this dealer. I have taken it in for warranty service twice. The first time they had it for 2 weeks. This time they have had my car for a week with nothing started. They also ha in for warranty service twice. The first time they had it for 2 weeks. This time they have had my car for a week with nothing started. They also have had the part for over a month. I am so dissatisfied with their service department. I have never encountered a more incompetent department in all the years I have taken cars in for service. There is no way I will return for any type of service after this. More
by C
Employees Worked With
Several
January 08, 2021
They are the worst. I had to take my vehicle in for a second time for a dead battery, just a couple days after they claimed to have fixed it the first time. I told them at that time it needed more than a second time for a dead battery, just a couple days after they claimed to have fixed it the first time. I told them at that time it needed more than a battery charge but they didn't listen and then the battery died again. Then they took three weeks to diagnose and fix. Several messages were left and they refused to respond. They are horrible. Do not take your vehicle to these clowns More
by Pat
Employees Worked With
Jake
January 05, 2021
They don't answer the phone or return calls when you leave a message. Over the past couple months since I bought the car, I've called a few times for questions but could never reach anyone. When I lef leave a message. Over the past couple months since I bought the car, I've called a few times for questions but could never reach anyone. When I left a voicemail, I didn't get a call back. Now it's time for my first oil change and again no one is answering the phone in Service and I've left a message but no one is returning my call. More
by Highlander
Employees Worked With
none they don't answer the phone
December 22, 2020
Arrived for appointment at 10 am for a nail in the tire wall not tread. Was told no tire to match was available to me until a Thursday ( Christmas Eve) and that no loaner would be available. Decided to bri wall not tread. Was told no tire to match was available to me until a Thursday ( Christmas Eve) and that no loaner would be available. Decided to bring car in on Saturday — and So I sat for 4 hours yea four—until the tech said a new tire not the donut spare would be installed. I should have gone to Discount tire! I just bought this car a month ago from them NEVER AGAIN ! More
by Catmom
Employees Worked With
Jake
November 18, 2020
I called three different times to get an appointment. I was never able to speak to a live person. They never called me back! It seems like they don't want customers. was never able to speak to a live person. They never called me back! It seems like they don't want customers. More
by Rick J
Employees Worked With
None would talk to me
