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AutoNation Ford Scottsdale - Service Center
Scottsdale, AZ
764 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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764 Reviews of AutoNation Ford Scottsdale - Service Center
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July 30, 2021
I sent the service manager an email regarding my service experience and never received any reply. I appreciate that the recall was approved and completed. experience and never received any reply. I appreciate that the recall was approved and completed. More
by jbmaston
Employees Worked With
Clinton
July 25, 2021
Kevin in service recently did a great job figuring out the electrical issues on my truck they determined the issue was a trans control module and now my truck is issue free . the electrical issues on my truck they determined the issue was a trans control module and now my truck is issue free . More
by pacwelder7
Employees Worked With
Kevin Morgan
July 24, 2021
Staff in general are friendly and efficient. I had a problem with upper level management who failed to return a phone message, left on four consecutive days. Terribly frustrating and extremely impolite. problem with upper level management who failed to return a phone message, left on four consecutive days. Terribly frustrating and extremely impolite. No matter how important you think you are, poor manners are never forgotten. More
by andyhalmay
Employees Worked With
The guilty person knows who I am talking about.
July 06, 2021
I’ve bought many vehicles at this dealership over the past 25 years when it was Lou Grubb Ford. Always had a great and satisfying experience with sales and service. I’m not sure what has happened ove past 25 years when it was Lou Grubb Ford. Always had a great and satisfying experience with sales and service. I’m not sure what has happened over time, but the focus on customer service is nonexistent. They don’t care about anything you say… communication between departments is poor at best. I scheduled an appointment for a half day recall on my car and I got there and the service manager was abrupt and said he needed the car at least 4-7 days. He didn’t care and I complained in a respectful way and he said if I have a complaint then I should go in the building and voice my complaint. I ended up driving all the way to Frits Ford in riverside, California where my sister and her husband go. They were so nice to me! The employees are happy. They’re communicating with me and explaining things so well to me. I’ll never go to Autonation Scottsdale Ford again. They need an overhaul in remembering that a happy customer will return over and over through the years. Teresa Jones at Frits Ford is amazing. She took time with me. She cared. She made me feel valued. More
by Camille54
Employees Worked With
Kevin Morgan—Scottsdale
June 28, 2021
Been a loyal customer of Auto Nation Scottsdale now for over 3 years with mediocre service results. My recent visit was so frustrating and unprofessional I feel like I need to speak out. I dropped off my over 3 years with mediocre service results. My recent visit was so frustrating and unprofessional I feel like I need to speak out. I dropped off my truck on June 3rd for a tire rotation, alignment and a warranty recall. I had some front tire wear I was concerned about, so I ordered a 4 wheel alignment and all 4 tires rotated. When I returned to pick up the truck I noticed the front tires were not rotated. I mentioned it to my service advisor Jake & he assured me it had been done by his lead guy. I didn't have time to argue, so I drove off and noticed the truck still pulled right - it was obvious the alignment hadn't been done either. I reached out to the service manager (Mark) to see if he could provide me with the alignment printout to show me the results, he emailed me a few times, but couldn't provide alignment results or proof it was done. I emailed him again trying to get a refund for the fee I paid for the alignment & tire rotation, but was never contacted back. I blew an entire day off getting my tires rotated at discount tire & alignment at Just Brakes having paid a second time for a job that wasn't done by Auto National Scottsdale. So frustrating & unprofessional. More
by Ray Bones
Employees Worked With
Jake, Mark
May 21, 2021
We own a fleet of vehicles and our 2019 Ford Transit Van with 50,900 developed a transmission issue. We took it to the closest repair shop which was Aamco to have them look at it. Aamco did their due dill with 50,900 developed a transmission issue. We took it to the closest repair shop which was Aamco to have them look at it. Aamco did their due dillegence and called AutoNation Ford to check and see if it was covered under the factory warranty which was 60,000 miles. AutoNation Ford said it was NOT COVERED and as a result we had Aamco start repairs on it. 1 day later we found out that this WAS COVERED under warranty and had Aamco immediately stop repairs. We paid Aamco $1200 to put the transmission back together and had the truck towed to AutoNation Ford to get the warranty work done. After we towed it to AutoNation Ford they diagnosed the transmission and said that they WILL NOT HONOR the warranty because the transmission had been opened up by another repair shop! The only reason we gave Aamco the approval to start repairs was because we were advised by the staff at AutoNation Ford that it was not a covered warranty issue. Now AutoNation Ford is wanting over $6,200 to repair the transmission that should have been covered under warranty in the first place had they advised us properly! When we spoke to the Service Manager at Auto Nation Ford "Mark" of the situation he refused to honor the warranty even though it was his staff that gave us the inaccurate information in the first place! Bad business practices. They could have made this right but they chose not to. More
by Joe
Employees Worked With
Mark
April 29, 2021
Failed to properly diagnose issues with vehicle. Had the car in multiple times and it was never properly fixed and a different incorrect diagnosis every time. Had a different shop diagnose and fix it first car in multiple times and it was never properly fixed and a different incorrect diagnosis every time. Had a different shop diagnose and fix it first time. More
by DustRunnersAutomotiveJournal
Employees Worked With
Kevin Morgan
April 24, 2021
This is the 2nd time an oil change has taken almost 2 hours. Ridiculous. My service helper (Paul - decent man) told me he went in and yelled about getting it done at an hour and a half in. Maybe it is hours. Ridiculous. My service helper (Paul - decent man) told me he went in and yelled about getting it done at an hour and a half in. Maybe it is because we have a service agreement and we are treated like bottom feeders. But, if they want to keep customers, if they wanted to keep me as a customer, wouldn't you think they'd want to impress when you got me. I certainly do not recommend service of any kind at this location. When warranty work is done I am gone. Two hours for an oil change, I could do it faster myself and that includes going to the store to pick up oil and a filter. Do not go here for service. More
by Jack
Employees Worked With
Paul
April 19, 2021
Dealing with this service department is AWEFUL!! They do not call back about repairs. Impossible to get ahold of anyone. Terrible customer service!!!!! No reason to treat a person like this😡😡 not call back about repairs. Impossible to get ahold of anyone. Terrible customer service!!!!! No reason to treat a person like this😡😡🤮 More
by Jack37
Employees Worked With
Clint
January 19, 2021
We bought our Escape from this dealer. I have taken it in for warranty service twice. The first time they had it for 2 weeks. This time they have had my car for a week with nothing started. They also ha in for warranty service twice. The first time they had it for 2 weeks. This time they have had my car for a week with nothing started. They also have had the part for over a month. I am so dissatisfied with their service department. I have never encountered a more incompetent department in all the years I have taken cars in for service. There is no way I will return for any type of service after this. More
by C
Employees Worked With
Several
