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AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

4.0
764 Reviews

764 Reviews of AutoNation Ford Scottsdale - Service Center

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August 07, 2021

Great service team. It was my first service at the dealership. Will definitely return. I worked with Clint and he was very knowledgeable and responsive More

by Dfontaine75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 07, 2021

Had to wait/was there early - service rep said she wasn't informed I was there after people asked and said she was informed More

by gaguba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendra
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hello Gaguba, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!

August 06, 2021

AutoNation is Very friendly and very attentive to their customers!! Warren and Kevin took great care of me. I would recommend AutoNation again in the future More

by Luvflyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Miller, Kevin Morgan
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 05, 2021

I'm very grateful for the help the parts and service departments gave me recently, so that I could use my Ford Pass rewards. They both went out of their way. It is a special process and not easy, but th More

by doncottrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian and others.
Aug 06, 2021 -

AutoNation Ford Scottsdale responded

Doncottrell, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Scottsdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 05, 2021

Once you purchase your vehicle there you apparently no longer matter. first several oil changes given at purchase sounds great until you find out you will wait 3 hours even with an appointment. Sorry guys More

by rhumbert
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
none
Aug 06, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

Aug 12, 2021 -

rhumbert responded

would love to speak to the General Manager but refuse to play the automated phone game for 20 minutes before leaving a message that will go unreturned.. At this time i would only like to get my engine cover back that was not reinstalled on my last service. and no, i will not call to schedule an appointment to have it installed. . Appointments are worthless when you still wait 3 hours.

August 04, 2021

work was done quickly, only glitch was the visit set up on e-mail was not acknowledged and dealer did not know of the appointment More

by jim.echols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, the service manager
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Jim, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Scottsdale! If you have any further questions, please give us a call. We're always happy to help!

August 04, 2021

Kevin Morgan serviced my cars since me first ford explorer over 20 years ago. I had not seen him in 8 years or so once all my warranty's expired. He took in my explorer that no one else could fix. H More

by sauerrj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Morgan, his mechanics and a service engineer.
Aug 06, 2021 -

AutoNation Ford Scottsdale responded

Sauerrj, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Scottsdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Aug 06, 2021 -

sauerrj responded

I recall now how much I was impressed by Kevins, "never give up" pursuits over the past years when I brought my warranty work into him. The minute I saw . him I knew my problem would be fixed, Thanks Kevin and the dealership.

Aug 06, 2021 -

sauerrj responded

I will be back

August 02, 2021

The service visit was excellent! Vehicle was diagnosed in a timely fashion and the repair was completed that dat day! My service advisor kept me informed every step! More

by sehanrahan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Morgan
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Scottsdale! If you have any further questions, please give us a call. We're always happy to help!

August 02, 2021

Service rep Clinton explained due to work backup at dealership on a Saturday I would need to wait a bit longer than anticipated. Car was done in time period he outlined along with full coupon utilizat More

by Mpsenger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clinton
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hello, we appreciate you taking the time to leave us a response. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 01, 2021

Everything went as planned. Kevin is a good service advisor. The check in was easy as was picking up my truck. Overall, a good experience. More

by Raymond Ingegneri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Morgan
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Raymond, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Scottsdale! Don't hesitate to call us if you ever need anything. Be safe on the road!

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