Back

AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

3.9
768 Reviews

768 Reviews of AutoNation Ford Scottsdale - Service Center

Sort by
August 12, 2021

Great service as always. Kevin was great.They take great Great service as always. Kevin was great. They take great care of my car always More

by Davek56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

August 12, 2021

Salina handled my initial call with great care and knowledge. She was polite, helpful and caring. Mark, the Service Director, went above and beyond to take care of my service needs. Thank you for ma More

by Krudnick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Salina (cust service, Mark Terrazas
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Scottsdale. If you ever need help, just give us a call. Happy motoring!

August 12, 2021

First appointment of day and almost 2 hours waiting for oil change ! Management should be ashamed of themselves . Why this service center doesn’t have express lane for oil changes is beyond belief More

by dziszuk
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor was excellent
Aug 17, 2021 -

AutoNation Ford Scottsdale responded

Hi, we regret to hear that you are displeased with your recent experience with us. Please call our General Manager at (480) 630-2827 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Aug 17, 2021 -

dziszuk responded

Surprised that I received a response from you , I will call you during normal business hours

August 09, 2021

Kevin was great even though my car did not get a wash. More

by Mucchata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 13, 2021 -

AutoNation Ford Scottsdale responded

We appreciate you taking the time to leave us a response. We will be sure to pass along your comments to the team, as your satisfaction is of utmost importance and we are always looking for ways to improve. Drive safe, and we'll see you on the road.

August 07, 2021

Had to wait/was there early - service rep said she wasn't informed I was there after people asked and said she was informed More

by gaguba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendra
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hello Gaguba, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!

August 07, 2021

Great service team. It was my first service at the dealership. Will definitely return. I worked with Clint and he was very knowledgeable and responsive More

by Dfontaine75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 06, 2021

AutoNation is Very friendly and very attentive to their customers!! Warren and Kevin took great care of me. I would recommend AutoNation again in the future More

by Luvflyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Miller, Kevin Morgan
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 05, 2021

Once you purchase your vehicle there you apparently no longer matter. first several oil changes given at purchase sounds great until you find out you will wait 3 hours even with an appointment. Sorry guys More

by rhumbert
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
none
Aug 06, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

Aug 12, 2021 -

rhumbert responded

would love to speak to the General Manager but refuse to play the automated phone game for 20 minutes before leaving a message that will go unreturned.. At this time i would only like to get my engine cover back that was not reinstalled on my last service. and no, i will not call to schedule an appointment to have it installed. . Appointments are worthless when you still wait 3 hours.

August 05, 2021

I'm very grateful for the help the parts and service departments gave me recently, so that I could use my Ford Pass rewards. They both went out of their way. It is a special process and not easy, but th More

by doncottrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian and others.
Aug 06, 2021 -

AutoNation Ford Scottsdale responded

Doncottrell, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Scottsdale! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 04, 2021

work was done quickly, only glitch was the visit set up on e-mail was not acknowledged and dealer did not know of the appointment More

by jim.echols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, the service manager
Aug 19, 2021 -

AutoNation Ford Scottsdale responded

Jim, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Scottsdale! If you have any further questions, please give us a call. We're always happy to help!

...
71
...