AutoNation Ford Scottsdale - Service Center

Mark was awesome in service. truck was towed in and was fixed quicker than expected. Over delivered for sure. thanks Mark for all your help getting my 21yr old F350 back on the road fixed quicker than expected. Over delivered for sure. thanks Mark for all your help getting my 21yr old F350 back on the road More

It was fine. Communication was difficult at first because my phone was not taking messages but we switched to email and I it was OK then. my phone was not taking messages but we switched to email and I it was OK then. More

Easy and pleasant to deal with when I bought my last two cars there. Where they really shine is their service department. They’re flat excellent cars there. Where they really shine is their service department. They’re flat excellent More

The outside of my car was dirtier then when I dropped it off. More warning messages beeping now then before dropped off. Never going back! off. More warning messages beeping now then before dropped off. Never going back! More

My passenger side window fell down inside the door. Rep called, had the part, repaired right away, oil Chg and aired up tires too ! No sanitizing inside vehicle. Left dirty red rag inside on floorboard. called, had the part, repaired right away, oil Chg and aired up tires too ! No sanitizing inside vehicle. Left dirty red rag inside on floorboard. More

Had issues with the service received, Spoke to the site(service rep) He couldn't help and emailed customer service am still awaiting a response. Apparently if they potentially did something wrong you site(service rep) He couldn't help and emailed customer service am still awaiting a response. Apparently if they potentially did something wrong you no longer exist. Don't take your vehicle here for service. More

My only suggestion for a complete experience would be to wash the vehicle after service. Being there for 2 days it was pretty dirty. My last Ford dealership always washed the vehicle before delivering to c wash the vehicle after service. Being there for 2 days it was pretty dirty. My last Ford dealership always washed the vehicle before delivering to customer. High reward with little effort. More

Just in for a oil change and turn into wasting half my day. Also they washed my truck which I had already done. Water spots all over the truck. day. Also they washed my truck which I had already done. Water spots all over the truck. More

We bought our two work trucks here. Good buying esperience. Service: After 3 years, my transmission had a "glitch" and it had an error code. "No transmission mode available" It entered a limp m esperience. Service: After 3 years, my transmission had a "glitch" and it had an error code. "No transmission mode available" It entered a limp mode. I don't know of any independent shops who have Ford's software for the transmission. They completed the seat belt insulation recall. No charge. They reprogrammed the transmission module and cleared the error codes. They also did a road test to get all the modules "relearning". Charge: $647, OUCH! They drove the truck 6 miles. That would take ~10 minutes. They reprogrammed the module and cleared codes. ~15 minutes. They have the Ford tools. $50-$100. I believe a fair charge would have been $150-$250. I need my truck for work, and they are the only ones who can do this. They did fix the issue, the price is my only complaint. More

Bought my Raptor here in 2013. I still have it. Brought it in for service and the process went smoothly. They didn’t try to sell me a bunch of things I didn’t need. Which is always appreciated. it in for service and the process went smoothly. They didn’t try to sell me a bunch of things I didn’t need. Which is always appreciated. More