AutoNation Ford Scottsdale - Service Center

My passenger side window fell down inside the door. Rep called, had the part, repaired right away, oil Chg and aired up tires too ! No sanitizing inside vehicle. Left dirty red rag inside on floorboard. called, had the part, repaired right away, oil Chg and aired up tires too ! No sanitizing inside vehicle. Left dirty red rag inside on floorboard. More

Had issues with the service received, Spoke to the site(service rep) He couldn't help and emailed customer service am still awaiting a response. Apparently if they potentially did something wrong you site(service rep) He couldn't help and emailed customer service am still awaiting a response. Apparently if they potentially did something wrong you no longer exist. Don't take your vehicle here for service. More

My only suggestion for a complete experience would be to wash the vehicle after service. Being there for 2 days it was pretty dirty. My last Ford dealership always washed the vehicle before delivering to c wash the vehicle after service. Being there for 2 days it was pretty dirty. My last Ford dealership always washed the vehicle before delivering to customer. High reward with little effort. More

Just in for a oil change and turn into wasting half my day. Also they washed my truck which I had already done. Water spots all over the truck. day. Also they washed my truck which I had already done. Water spots all over the truck. More

Bought my Raptor here in 2013. I still have it. Brought it in for service and the process went smoothly. They didn’t try to sell me a bunch of things I didn’t need. Which is always appreciated. it in for service and the process went smoothly. They didn’t try to sell me a bunch of things I didn’t need. Which is always appreciated. More

We bought our two work trucks here. Good buying esperience. Service: After 3 years, my transmission had a "glitch" and it had an error code. "No transmission mode available" It entered a limp m esperience. Service: After 3 years, my transmission had a "glitch" and it had an error code. "No transmission mode available" It entered a limp mode. I don't know of any independent shops who have Ford's software for the transmission. They completed the seat belt insulation recall. No charge. They reprogrammed the transmission module and cleared the error codes. They also did a road test to get all the modules "relearning". Charge: $647, OUCH! They drove the truck 6 miles. That would take ~10 minutes. They reprogrammed the module and cleared codes. ~15 minutes. They have the Ford tools. $50-$100. I believe a fair charge would have been $150-$250. I need my truck for work, and they are the only ones who can do this. They did fix the issue, the price is my only complaint. More

Salina handled my initial call with great care and knowledge. She was polite, helpful and caring. Mark, the Service Director, went above and beyond to take care of my service needs. Thank you for ma knowledge. She was polite, helpful and caring. Mark, the Service Director, went above and beyond to take care of my service needs. Thank you for making me feel like you appreciate my business. More

Great service as always. Kevin was great.They take great Great service as always. Kevin was great. They take great care of my car always Great service as always. Kevin was great. They take great care of my car always More

First appointment of day and almost 2 hours waiting for oil change ! Management should be ashamed of themselves . Why this service center doesn’t have express lane for oil changes is beyond belief oil change ! Management should be ashamed of themselves . Why this service center doesn’t have express lane for oil changes is beyond belief More

Kevin was great even though my car did not get a wash. More