AutoNation Ford Scottsdale - Service Center

Kevin advocated for me during a frustrating customer service experience with other service advisor. He really took care of my car needs. Thanks Kevin Morgan we need more men like him and he works too ha service experience with other service advisor. He really took care of my car needs. Thanks Kevin Morgan we need more men like him and he works too hard and deserves a raise. More

My Ac went out in my new F450. It should be under warranty. I called and made an appointment with Cole. He said bring it in Thursday 8-24-23 at 9:30 What he didn't say was the serv It should be under warranty. I called and made an appointment with Cole. He said bring it in Thursday 8-24-23 at 9:30 What he didn't say was the service technicians are 2 weeks out and there are 40 cars ahead of me. So, he wasted 2 hours of my day. (and my wife came to pick me up) so he wasted her time too. I can't leave my truck for 2 weeks. This truck makes me money. I own a business. Thanks Cole More

Made appointment online easily. Check in was easy. Service much faster Then expected. Very impressed. Check in was easy. Service much faster Then expected. Very impressed. More

Not impressed. I routinely used this location for maintenance and repair purposes back when it was called Power Ford. Whether it is a coincidence or perhaps policy I routinely used this location for maintenance and repair purposes back when it was called Power Ford. Whether it is a coincidence or perhaps policy change since becoming AutoNation, I don't know. But customer service has taken a substantial dip in quality. Appointments for service were always the standard practice, which I like. I had informed the department what the reason was for bringing the truck in. It was for a common warranty repair. On the morning of my appointment, I arrived to learn I'd need to leave the truck for them to get around to it. I'm thinking to myself, they knew this over a week ago when I made the appointment, why didn't they tell me then. I asked how long are they thinking I would need to leave it. The service rep who was assigned to me said he would need to ask the tech. So he left to speak to him. While I was waiting for his return, another gentleman who had been waiting when I walked in was met by his service rep who'd just returned from speaking to a tech. He was informed it would be several days before they could get to his truck to do some work. The man stated, "Are you serious? You couldn't tell me this before I came in? I can't be without a work truck that long." Then he left. Overhearing this conversation had me thinking, how do they expect to run a service department if they require customers to leave a vehicle that is needed. About that time my service rep comes back. He informs me I would have to leave my truck for a week before they could get to the job. I asked if I could just make an appointment for when they are ready to work on the truck and bring it back. I was told, no, the week counter begins only once the truck is checked in. Imagine how stupid that sounds to anyone who needs their vehicle. They actually expect people to leave their trucks/cars until the service department gets around to working on it a week or so later. "Schedules?!... Naw, we don't need no stinking schedules." "Oh, you need your vehicle to do your job, run your kid to school, feed your family? Tough. Not our problem." The item that needed fixing on my truck is a two-hour job, max. But I am supposed to be okay with leaving it for a week until they get around to it. Unbelievable. The only reason I think this location is even worth one star is because my service rep was pleasant and he seemed even a bit embarrassed by the answer of a week, regardless of when I schedule the truck repair. I don't know if all AutoNation service departments are run the same way, but I won't choose them again, in spite of being 5 minutes from my house. I will drive across town to take it to a different place for better customer service. More

The dealership is clean and the personnel very friendly. The service department seems to go the extra mile to please. The service department seems to go the extra mile to please. More

Tried three times to get work done (under warranty) but three times fell short. 1) had two year free oil change for new Escape, took in after one year and they said come back as oil life monitor said 30% l three times fell short. 1) had two year free oil change for new Escape, took in after one year and they said come back as oil life monitor said 30% left, ended up getting oil changed at my expense 2) tried to get recall completed but called day before appt to say they didn't have parts, never called back to say had parts, 3) called for recall appt 3 months later and they called 6 hours after dropping the car off to say they didn't have all the parts. Now 2 months later, still haven't gotten the recall completed. NO appt with this dealership has EVER gotten completed. Guest will have to try another dealership. More

Dealership is nice. The service department is overcrowded. When making an appointment for service, based on the repair diagnostic time should be communicated up front. The service department is overcrowded. When making an appointment for service, based on the repair diagnostic time should be communicated up front. More

Cole was a great help. My truck has had many issues in the past year. The dealership has been great, the vehicle sucks! My truck has had many issues in the past year. The dealership has been great, the vehicle sucks! More

My first service manager was awful. He never responded with my parts order or the several messages I left for him by phone and email. I called the main number and found Keith Covey an He never responded with my parts order or the several messages I left for him by phone and email. I called the main number and found Keith Covey and he was extremely responsive and on top of everything. More