AutoNation Ford Scottsdale - Service Center

I could not ask for anything better than Autonation Ford Scottsdale, that starts at the GM WARREN , down to my salesman Knapp handling my service appointment and test drive, loaning of personal vehicle! Tha Scottsdale, that starts at the GM WARREN , down to my salesman Knapp handling my service appointment and test drive, loaning of personal vehicle! That’s the kind of person that goes the extra mile for there customers! Service took care of my warranty and recalled items perfectly. I even checked with financials on my warranty on my 2019 F350 Lariat and gave me exactly what I wanted. Just a reminder why I’ve bought 2 trucks from them now and drive from Anthem past other Ford dealerships to come here and you can see why. I love these guys! More

When I purchased my F-150 I thought i purchased not only a car but a service as well. Since 2016 the service department of Ford AutoNation went from middle of the road to abysmal. My service experience form a car but a service as well. Since 2016 the service department of Ford AutoNation went from middle of the road to abysmal. My service experience form last week speaks for itself. My platinum extended warranty was not reflected correctly in their system, i had to call back with the contract number just to learn they had a wrong ph number under my name; i asked since 5 years that my USB ports get fixed (every time they get fixed i learn when i try to use them they still do not work). Other work as specified to the service advisor for example a missing rubber part on my flatbed was simply ignored, a minor crack in the windshield was not fixed either, for my USB ports i have to come back again and schedule a new appointment, i was charged for services preformed but still as of now did not receive an invoice... anyhow - what do they say when you fly with an airline. Thank you for choosing John Doe airline, we know you have choices and we appreciate your business. I feel that my business is not appreciated at AutoNation Ford - and yes I have choices which will not include to ever buy another Ford vehicle in my life (which is a shame since ford build some really good cars) but if I can not get them properly serviced... More

Good Sales Department overall, but HORRIBLE SERVICE AND PARTS departments!!!!! Worst customer service I have ever seen and wont buy any more vehicles from this place EVER just for that reason, nor will I PARTS departments!!!!! Worst customer service I have ever seen and wont buy any more vehicles from this place EVER just for that reason, nor will I ever step foot in their service department again!!!! Service ALWAYS makes up issues and without really explaining factually. Caught in lies several times! Follow up and follow through is abhorrent, take customers for granted; act put-out by customers expecting help, and act like they are high-end salespeople better than others and like their time is more valuable than the customer and cant be bothered! More

Excellent service recovery from Adam Sterpka. Adam took the time to listen to my concerns about the previous maintenance service. He assured me that all would be done correctly and that he would address my the time to listen to my concerns about the previous maintenance service. He assured me that all would be done correctly and that he would address my concerns on the transmission. He delivered the vehicle prior to the promised time and reviewed all that was done with their transmission specialist. I am however, VERY disappointed in my purchAse tht was done through their Finance department by Dennis Loper. He told me the Ford Maintenance plan covered all scheduled maintenance and had full synthetic oil---WRONG. He ALSO ADDED ON A WARRANTY POLICY THAT HE DID NOT DISCLOSE which in time was finally credited back to me. More

Kevin Morgan is the reason I go to Scottsdale ford for my service. He always lets me know in advance if there is a major issue that needs to be addressed. Thank you, Kevin service. He always lets me know in advance if there is a major issue that needs to be addressed. Thank you, Kevin More

Did the service I requested. Checked on the recall and found out that I didn’t need it. Timely. Service writer was very good and knowledgeable. found out that I didn’t need it. Timely. Service writer was very good and knowledgeable. More

Mark was awesome in service. truck was towed in and was fixed quicker than expected. Over delivered for sure. thanks Mark for all your help getting my 21yr old F350 back on the road fixed quicker than expected. Over delivered for sure. thanks Mark for all your help getting my 21yr old F350 back on the road More

It was fine. Communication was difficult at first because my phone was not taking messages but we switched to email and I it was OK then. my phone was not taking messages but we switched to email and I it was OK then. More

Easy and pleasant to deal with when I bought my last two cars there. Where they really shine is their service department. They’re flat excellent cars there. Where they really shine is their service department. They’re flat excellent More

The outside of my car was dirtier then when I dropped it off. More warning messages beeping now then before dropped off. Never going back! off. More warning messages beeping now then before dropped off. Never going back! More