AutoNation Ford Scottsdale - Service Center

I was supposed to be called when my car was ready. I didn’t receive a call. So I went into the office and my car was ready. It would have been nice to receive a call when promised didn’t receive a call. So I went into the office and my car was ready. It would have been nice to receive a call when promised More

I would like to start by saying that I love my Transit Connect minivan. I was notified by Ford that there was a recall on the sliding door latches. Before I was able to get it in, the latch broke. In Connect minivan. I was notified by Ford that there was a recall on the sliding door latches. Before I was able to get it in, the latch broke. In scheduling the repair, I encountered what I thought was a major hiccup. When I was unable to get an equitable solution, I contacted Warren Miller the General Manager of AutoNation Scottsdale. He immediately reached out to me. Without any argument, he quickly resolved the issue, doing so beyond my expectations. He then followed up with me. to ensure that I was comfortable with the resolution. In a time of less than favorable opinion of auto dealers, Mr. Miller showed exemplary ethics, professionalism, and the kind of customer service that is so often lacking in business today. Thank you, Mr. Miller. Nancy Therien More

They took me in on time and it was quick,The pricing was great and they me out quicker then they said great and they me out quicker then they said More

I took my 2018 Ford Escape in for regular maintenance I took my 2018 Ford Escape in for regular maintenance yesterday.Adam Silverstein ,was my advisor.I have always had good service with Dealership. I took my 2018 Ford Escape in for regular maintenance yesterday.Adam Silverstein ,was my advisor.I have always had good service with Dealership. More

I went in for a oil change & a software update on my 2020 ford escape, Kendra was my service professional...I was in & out very quickly, and am very satisfied with the work preformed. Certainly one of the be ford escape, Kendra was my service professional...I was in & out very quickly, and am very satisfied with the work preformed. Certainly one of the best experiences I've had at any Ford dealership...will be going back & would recommend Autonation Ford to anyone... More

My car is always in good hands with Kevin Morgan as my Service Advisor! Thanks Kevin!! Service Advisor! Thanks Kevin!! More

Unless you are working directly with the Director of service, communication with service advisors is very poor. service, communication with service advisors is very poor. More

Scheduled an appointment well in advance and had the car there before my 10:00 appointment. I was told that I would have to leave the car there overnight because they couldn't even look t it until the next there before my 10:00 appointment. I was told that I would have to leave the car there overnight because they couldn't even look t it until the next day. Why the xxxx schedule an appointment if you can't even look at it until the next day, I had previously tried to schedule an oil change there the month before but they were booked out for month. I was going on a trip and wanted the oil changed before I left. I ended up going to Chapman Ford and got the oil changed the next day. It was such a great experience at Chapman, I scheduled an oil change for my 2020 GT500 for the next day. I've purchased three cars from AutoNation ford but Chapman Ford has earned my future business More

Service writer, Adam, is very personable, helpful and thorough. Dealership is very clean and accommodating. I would highly recommend this dealership to anyone needing service. thorough. Dealership is very clean and accommodating. I would highly recommend this dealership to anyone needing service. More

I can't speak highly enough about Adam Sterpka, he gets to know your car & is honest and trustworthy. Customer service is his top priority no matter whether it's an oil change or a larger service item. to know your car & is honest and trustworthy. Customer service is his top priority no matter whether it's an oil change or a larger service item. More