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AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

3.9
769 Reviews

769 Reviews of AutoNation Ford Scottsdale - Service Center

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October 25, 2021

Friendly, accommodating, and quick . I would recommend this dealer ship service to ford vehicle owners More

by kittoes1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Oct 29, 2021 -

AutoNation Ford Scottsdale responded

Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Scottsdale and we hope to be of service again in the future.

October 21, 2021

Service personnel are fast and polite. The waiting area is clean and spacious while vehicles being ready! Repairs completed timely! More

by chuckjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin (?)
Oct 24, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you very much for sharing these comments. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 20, 2021

I did not take my Explorer in for service this time my husband took in for me and he was really pleased with the service received. More

by dhbn732114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 23, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 13, 2021

Before my appointment, I confirmed with customer service that they had courtesy vehicles available fir customers to use/rent. When I arrived and checked in my vehicle, I was told Ford had sold all their cou More

by scarballoaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin
Oct 18, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

October 13, 2021

Waiting to hear back about my warranty mirror to get it installed on my truck More

by Mike
Recommend Dealer
Yes
Employees Worked With
Adam Serpka
Oct 18, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 13, 2021

Adam my service advisor did a great job, on time, service was completed as requested. Will return for next service. More

by Macvalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam S.
Oct 18, 2021 -

AutoNation Ford Scottsdale responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 13, 2021

Originally told the oil/filter change would take 3 to 4 hours, which seems a little crazy. However, it only took 1 1/2 hours which is more reasonable. More

by Jake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint service advisor
Oct 18, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 08, 2021

excellent service but $280 for a battery is outrageous !!!!! only went there because it was close to ou car that needed a tow. More

by pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
n/a. ???
Oct 11, 2021 -

AutoNation Ford Scottsdale responded

Hi Pat, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 06, 2021

Have always received excellent service - have been taking my vehicles there for over 10+ years! More

by azmayer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Morgan
Oct 09, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 04, 2021

Had a 9:30am appointment for an oil change and tire rotation. Clinton Nemis the Service agent told me it should be 2 hours. At two hours I went to him and said how much longer. He looked stunned and re More

by macdaddy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clinto Nemis
Oct 08, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

Oct 08, 2021 -

macdaddy responded

To the General Manager I filled out the survey with an honest feedback. Maybe the norm for your dealership is a 3 and 1/2 hour wait for an oil change when you have an appointment. I just wanted people to understand what to expect. I have a totally different opinion of Blake Lively who I think is an outstanding representative of your organization and tried to intervene to help only because he saw me sitting there. He is a class act and outstanding to work with.

Oct 08, 2021 -

macdaddy responded

It must be that 3 and 1/2 hours is a normal for an oil change if you have an appointment

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