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AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

4.1
764 Reviews

764 Reviews of AutoNation Ford Scottsdale - Service Center

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October 13, 2021

Adam my service advisor did a great job, on time, service was completed as requested. Will return for next service. More

by Macvalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam S.
Oct 18, 2021 -

AutoNation Ford Scottsdale responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 13, 2021

Originally told the oil/filter change would take 3 to 4 hours, which seems a little crazy. However, it only took 1 1/2 hours which is more reasonable. More

by Jake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint service advisor
Oct 18, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 08, 2021

excellent service but $280 for a battery is outrageous !!!!! only went there because it was close to ou car that needed a tow. More

by pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
n/a. ???
Oct 11, 2021 -

AutoNation Ford Scottsdale responded

Hi Pat, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 06, 2021

Have always received excellent service - have been taking my vehicles there for over 10+ years! More

by azmayer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Morgan
Oct 09, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 04, 2021

Had a 9:30am appointment for an oil change and tire rotation. Clinton Nemis the Service agent told me it should be 2 hours. At two hours I went to him and said how much longer. He looked stunned and re More

by macdaddy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clinto Nemis
Oct 08, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

Oct 08, 2021 -

macdaddy responded

To the General Manager I filled out the survey with an honest feedback. Maybe the norm for your dealership is a 3 and 1/2 hour wait for an oil change when you have an appointment. I just wanted people to understand what to expect. I have a totally different opinion of Blake Lively who I think is an outstanding representative of your organization and tried to intervene to help only because he saw me sitting there. He is a class act and outstanding to work with.

Oct 08, 2021 -

macdaddy responded

It must be that 3 and 1/2 hours is a normal for an oil change if you have an appointment

October 03, 2021

Kendra was very helpful when I brought my car into the dealership. My car was ready on time and Michelle, the cashier, was so nice! More

by Mimiazgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendra, Michelle
Oct 06, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kendra here at AutoNation Ford Scottsdale! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 23, 2021

Oil change and tire rotation took 4 hours. When I went to leave whoever parked my car put me in such a position that I could not access my vehicle from the drivers side. I had to climb over the passenger si More

by Lynne Turner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Timothy
Sep 26, 2021 -

AutoNation Ford Scottsdale responded

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

September 23, 2021

Trying to get someone on the phone what a job, They just are not professional. More

by oughbrad
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clint
Sep 26, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

September 22, 2021

Service advisor Clinton Ninus is very trustworthy, fair and honestly gives it to you straight regarding what your car needs for service. He keeps you updated on car status and returns calls in a timely ma More

by Sean S
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clinton Ninus
Sep 26, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to Clinton here at AutoNation Ford Scottsdale! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 21, 2021

The Auto Nation Dealership changed the oil, rotated my tires, installed a recall, and kept me informed of the progress. Your representative was courteous, professional, and way ahead of schedule. Thank yo More

by craigchartrand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get his name, sorry !
Sep 26, 2021 -

AutoNation Ford Scottsdale responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

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