AutoNation Ford Scottsdale - Service Center

The service was personal, and the waiting area was very accommodating. The job took a little longer than anticipated, but it was done well. accommodating. The job took a little longer than anticipated, but it was done well. More

Clint in service is very good and is always helpful to me. He can speak like a mechanic to explain to me in great detail what the service needs and expectations will be. me. He can speak like a mechanic to explain to me in great detail what the service needs and expectations will be. More

Set up a service appointment for 8:30 am October 22, when I got there the service advisor told me they won't be able to see my car till late afternoon. Used a pto day and drove 45 min, to just turn around a I got there the service advisor told me they won't be able to see my car till late afternoon. Used a pto day and drove 45 min, to just turn around and leave because I had to pick up my son from school at 3pm. No previous calls, text or email from service advisor mentioning delay. Wasnt going to post but they emailed me asking for a review More

Adam treats us like we are members of his family. He takes incredibly good care of our vehicle. He takes the time he needs to do the job correctly, but he never makes us wait an unreasonable length of takes incredibly good care of our vehicle. He takes the time he needs to do the job correctly, but he never makes us wait an unreasonable length of time. We travel knowing that we are safe. Thanks Adam! More

Tim was very accommodating and helped tremendously to get me going again. Much appreciated! Thanks! me going again. Much appreciated! Thanks! More

Friendly, accommodating, and quick . I would recommend this dealer ship service to ford vehicle owners this dealer ship service to ford vehicle owners More

Service personnel are fast and polite. The waiting area is clean and spacious while vehicles being ready! Repairs completed timely! is clean and spacious while vehicles being ready! Repairs completed timely! More

I did not take my Explorer in for service this time my husband took in for me and he was really pleased with the service received. husband took in for me and he was really pleased with the service received. More

Before my appointment, I confirmed with customer service that they had courtesy vehicles available fir customers to use/rent. When I arrived and checked in my vehicle, I was told Ford had sold all their cou that they had courtesy vehicles available fir customers to use/rent. When I arrived and checked in my vehicle, I was told Ford had sold all their courtesy vehicles which were no longer available for customers. I was also told the shuttle would be a minimum two hour wait. I had to make arrangements for my boyfriend to come up from downtown to pick me up and take me home. The next day once my vehicle was ready for pick up, I had to Uber back to the dealership, and the driver told me they had many car share programs with dealerships in the area and that they would most likely pay for my trip. Unfortunately, my rep told me they would not pay for the Uber trip. This was yet another disappointment… finally, the rep came back with a laundry list of items wrong with my truck. My water pump needed to be replaced was one - declining the repair at this time, I was told they would fill up the coolant so I could drive home safely. I had the rep open my hood and the coolant reservoir was half an inch below the acceptable level. I asked the rep if he could again please fill that for me before I drove home, and he disappeared and came back with three bottles of water, and proceeded to dump an entire bottle of water into my coolant reservoir, stating coolant was very expensive and this was an easier fix. I appreciate and understand the Ford mechanics and their thoroughness, however I was not in a position to drop over $4000 in repairs. I went to another auto mechanic who was also Ford certified in Mesa, and paid much less than what the dealership wanted to charge. The dealership also told me my brake pads were paper thin - I had an opportunity to review the brakes when they were removed before being replaced, and there was a good quarter to half inch left on them. I feel the level of Customer Service has taken a serious dive at the AutoNation Ford dealership in Scottsdale, and their only interest is in simply making money and not providing any sort of convenience for the paying customers. More

Waiting to hear back about my warranty mirror to get it installed on my truck installed on my truck More