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AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

4.1
764 Reviews

764 Reviews of AutoNation Ford Scottsdale - Service Center

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December 17, 2021

The worst customer service I have ever experienced. Poor communication and pointless appointment to drop off vehicle More

by Gabor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Report | Print
December 17, 2021

Kevin was great. He is my new customer service rep. Appreciate his prompt professionalism. I really hate that I have to keep adding to this review in order to have a specific number of words!!!! More

by micflag99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Sydney Thorp
Report | Print
December 16, 2021

Car went in for a recall, issue was resolved within a reasonable time-frame. The car was handed back to me in the same condition as when I turned it in. More

by Sebastian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Morgan
Report | Print
Dec 17, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 16, 2021

Mark was Polite, considerate and worked hard to answer all my questions and concerns. Excellent Job More

by bbbdrj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
December 14, 2021

Tim and Aaron in service were very professional, and knowledgeable. Communicated with me via text/phone during the entire repair process. More

by youngd01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim, Aaron
Report | Print
Dec 15, 2021 -

AutoNation Ford Scottsdale responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Scottsdale. We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2021

The management was very responsive and took care of the issue with our Ford F-350. More

by simamahmud
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Dec 16, 2021 -

AutoNation Ford Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 13, 2021

It's the worst experience I have ever had I spent over $34000 the customer service and a service sucks I would recommend my worst enemy To them dont go to Autonation More

by Carlando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
All of them, Sydney Thorp
Report | Print
Dec 14, 2021 -

AutoNation Ford Scottsdale responded

Hi Carlando, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (480) 630-2827. We'd appreciate the chance to make your experience a positive one.

December 13, 2021

Just in for an oil change. Very accommodating to my schedule. Very courteous. Had to wait for the car. Ready when promised. More

by sammenegas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Smith, Aaron Passarelli, Sydney Thorp
Report | Print
Dec 14, 2021 -

AutoNation Ford Scottsdale responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

December 09, 2021

Performed the required task in a timely manner: done perfectly. Even washed the vehicle/ a good experience. More

by azdahnke1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clinton Ninis
Report | Print
Dec 13, 2021 -

AutoNation Ford Scottsdale responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 08, 2021

Got the work done in time quoted. Clint Ninis was very helpful & friendly. Big change from last visit. Couldn’t get oil change under 5 hour wait. Kendra Kruse was very rude to me. Sorry to use her name More

by jhouch44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Ninis
Report | Print
Dec 12, 2021 -

AutoNation Ford Scottsdale responded

Hello, thank you for taking the time to share your honest feedback with us. We always strive to provide excellent customer service and feedback like yours help us continually improve and get better. Please call our General Manager at (480) 630-2827 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Take care!

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