AutoNation Ford Scottsdale - Service Center

I recently had my first vehicle service with AutoNation Ford Scottsdale, and it was a flawless experience from start to finish. They made everything incredibly convenient by offering complimentary pickup a Ford Scottsdale, and it was a flawless experience from start to finish. They made everything incredibly convenient by offering complimentary pickup and drop-off service, saving me both time and effort. Lena was wonderful in keeping me updated throughout the process, making sure everything ran smoothly. Even though I didn't meet Chris, the service manager, the quality of work clearly indicated a well-managed and highly skilled team. I couldn't be happier with the service and highly recommend this dealership for anyone seeking hassle-free and exceptional car care. More

I had the pleasure of working with Cole and he was great, he stayed late to help get my service done and always kept me in the loop, the tech working on my truck Shane came in on his day off to finish it and he stayed late to help get my service done and always kept me in the loop, the tech working on my truck Shane came in on his day off to finish it and get my truck back to me. I really appreciate all the hard work done by both. More

Christopher was a terrific service professional. Very honest, efficient and friendly. Is was a smooth transaction. Thank you!! Very honest, efficient and friendly. Is was a smooth transaction. Thank you!! More

Overall, dealership service department was very good, very attentive, and timely with updates and repairs. The only fault I could find, was that the service department / dealership was not equipped with very attentive, and timely with updates and repairs. The only fault I could find, was that the service department / dealership was not equipped with a car wash. My vehicle was in for repairs for two weeks. When I picked up the vehicle, it was all dusty from the Arizona desert and heat, I asked to have the vehicle washed and was told that their car wash equipment was very old and wouldn't recommend putting the vehicle through, and also the interior of the car was not vacuumed. For a dealership of this size, not to mention the AutoNation name in front, I felt that they really need to have a functional car wash. In the last 20 years, I have not taken a vehicle into service and had the vehicle returned dusty and not vacuumed out. More

Auto nation is a great place. They really do care about you and your needs. They always have taken care of me and my vehicles. Kevin is outstanding. They really do care about you and your needs. They always have taken care of me and my vehicles. Kevin is outstanding. More

I took one of our vehicles in for a routine oil job. The service technician was helpful and kept me up to date with what was happening with the vehicle. They had a space I could work while I waited. No The service technician was helpful and kept me up to date with what was happening with the vehicle. They had a space I could work while I waited. No complaints! More

Basically I'm very unhappy with the process to repair my vehicle. The work done on the vehicle was great. However the time it took to make the repair was not acceptable and it cost me an additional six hund vehicle. The work done on the vehicle was great. However the time it took to make the repair was not acceptable and it cost me an additional six hundred dollars in car rental. Let me explain, I had a warranty but was told it had to be verified (took 5 days). Upon verification the warranty gave me 10 days of car rental coverage, however you couldn't get the engine block for 10 days. All said and done the vehicle set for that whole time and when the block was finally installed another week had past and more car rental cost for me. Repair great, service bad. More

Tiffany in the service department is awesome! She’s been my service advisor for a couple years and she’s super-easy to work with!! She’s been my service advisor for a couple years and she’s super-easy to work with!! More

I have been waiting a really long time for the “parts” to be available for a recall. The actual service only took two days. I had wanted them to look at another issue but they didn’t have anyone available. I be available for a recall. The actual service only took two days. I had wanted them to look at another issue but they didn’t have anyone available. I have had numerous service people over the past two years, the current one does return calls which is an improvement. I am going back again in two weeks for the other issue so I will update review then. More

Courteous service. Ease of getting an appointment is great. Wait times are reasonable. Thank you. Ease of getting an appointment is great. Wait times are reasonable. Thank you. More