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AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

3.9
770 Reviews

770 Reviews of AutoNation Ford Scottsdale - Service Center

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October 06, 2023

I was on-time for my appointment, and was promptly greeted by my rep. He said it would take 2-3 hours for my oil change, so I settled in the waiting room with my computer, so I could get some business More

by Phillip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
September 28, 2023

I was very pleased with the service. AutoNation Ford made it very easy for me as they picked up my vehicle, serviced it, and then returned it to my home. More

by Jim W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate
Sep 30, 2023 -

AutoNation Ford Scottsdale responded

HI Jim, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 25, 2023

I recently had my first vehicle service with AutoNation Ford Scottsdale, and it was a flawless experience from start to finish. They made everything incredibly convenient by offering complimentary pickup a More

by ideapro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lena, Chris
Sep 27, 2023 -

AutoNation Ford Scottsdale responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 19, 2023

I had the pleasure of working with Cole and he was great, he stayed late to help get my service done and always kept me in the loop, the tech working on my truck Shane came in on his day off to finish it and More

by tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole, Shane
Sep 21, 2023 -

AutoNation Ford Scottsdale responded

Hi Tyler, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 18, 2023

Christopher was a terrific service professional. Very honest, efficient and friendly. Is was a smooth transaction. Thank you!! More

by NDunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Sep 21, 2023 -

AutoNation Ford Scottsdale responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 17, 2023

Overall, dealership service department was very good, very attentive, and timely with updates and repairs. The only fault I could find, was that the service department / dealership was not equipped with More

by stelsz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Sep 19, 2023 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2827. We hope to hear from you.

September 13, 2023

Auto nation is a great place. They really do care about you and your needs. They always have taken care of me and my vehicles. Kevin is outstanding. More

by paulmurphy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Sep 17, 2023 -

AutoNation Ford Scottsdale responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 13, 2023

I took one of our vehicles in for a routine oil job. The service technician was helpful and kept me up to date with what was happening with the vehicle. They had a space I could work while I waited. No More

by BR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 17, 2023 -

AutoNation Ford Scottsdale responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 12, 2023

Basically I'm very unhappy with the process to repair my vehicle. The work done on the vehicle was great. However the time it took to make the repair was not acceptable and it cost me an additional six hund More

by michael5646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Sep 17, 2023 -

AutoNation Ford Scottsdale responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2827 to discuss what we can do to help.

September 07, 2023

Tiffany in the service department is awesome! She’s been my service advisor for a couple years and she’s super-easy to work with!! More

by HT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Sep 10, 2023 -

AutoNation Ford Scottsdale responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tiffany here at AutoNation Ford Scottsdale! If you ever need help, just give us a call. Happy motoring!

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