AutoNation Ford Scottsdale - Service Center

I had a fast an efficient experience with Adam the service advisor at this location. He communicated through out the whole process and kept checking in with me to keep me updated. If you need to servi service advisor at this location. He communicated through out the whole process and kept checking in with me to keep me updated. If you need to service your vehicle, I would definitely recommend Adam More

Fast, efficient, and friendly service. Greatly appreciate the quick turnaround on my service. I definitely will be back appreciate the quick turnaround on my service. I definitely will be back More

Unfortunately, we were very disappointed this time at Ford. Service would not call us back. We even had to call sales and when we explained the situation they physically walked back to service to have th Ford. Service would not call us back. We even had to call sales and when we explained the situation they physically walked back to service to have them call us. The phone number on file is mine but I was very ill with Covid and my husband repeatedly gave them his number and both of us asked them not to call me but him. It was obvious that they kept calling me because they could leave a message rather than give my husband answers. The car was gone for 2 weeks and we were never given a time frame until the day they left a message on my phone (again) that we could come to pick it up. They said they were waiting on a part. The car was drivable and we just wanted to come to pick it up until the part was in stock so we didn't have to juggle only having 1 car and 3 drivers. This was such a frustrating experience and I doubt we would ever buy another Ford. More

My service advisor Kevin Morgan he was courteous, My service advisor Kevin Morgan he was courteous, efficient and did what he promised me My service advisor Kevin Morgan he was courteous, efficient and did what he promised me More

Excellent service within 2 hours, will continue using this dealership as I have for the last 25 years. Kevin Morgan was very helpful!!! David Knapp, my salesman from August 2020, continues to be very h this dealership as I have for the last 25 years. Kevin Morgan was very helpful!!! David Knapp, my salesman from August 2020, continues to be very helpful, especially when I have trouble understanding all the tech goodies that come with new cars!!!! Go Autonation Ford!!!! More

My first service experience was not what I expected. Previously owning a BMW where service was super personalized, the Auto Nation experience fell short. Upon arrival my service advisor was pleasant how Previously owning a BMW where service was super personalized, the Auto Nation experience fell short. Upon arrival my service advisor was pleasant however did not seem prepared for why I was bring my truck in meaning, I don’t think he reviewed the paper work before my arrival to understand the what needed to be completed. He indicated I was in for a recall when in fact the reason I was in was to take care of some items owed to me from the purchase of the vehicle. I went over what was needed, which he noted. The paper work did indicate a few of the items that needed to be done but did not outlined several items I called in the night before, no fault of my advisor. Not sure why these items were not noted from my discussion the night before. The next day at 5:15 I finally got a call indicating that my truck would not be done today because the touch-up paint needed to be ordered. My service appointment was scheduled over a week before knowing that touch-up paint was needed but I suppose it was never ordered, not sure why. Upon my pick up of the vehicle, my advisor simply had me sign a few times on paper work, did not walk over what was done nor did he offer to walk around the truck with me to make sure all was in order. In fact, I had to remove a protective covering from one of the external parts they replaced. To top it all of, it certainly looks like the wrong paint was used for the touch up which I could not see till later due to the lighting upon pick-up. To say the least it was not the experience, personalized service level, I am accustom too! More

I have always received good service from this dealer, communication could have been better on rental car. communication could have been better on rental car. More

Kevin did an excellent job of getting my truck in and out on time. Thanks for taking care of my truck. on time. Thanks for taking care of my truck. More

Good dealership, very slow service. Shouldn’t take 3 hours for an oil change when you are the first one in at 7am. hours for an oil change when you are the first one in at 7am. More

My truck was repaired sooner than promised. My service advisor, Kendra, was very helpful and knowledgeable. I will be back for any service work I need. advisor, Kendra, was very helpful and knowledgeable. I will be back for any service work I need. More