AutoNation Ford Scottsdale - Service Center

Dealership did the best they could with scheduling back log. Service completed timely once part was received. log. Service completed timely once part was received. More

Our service adviser was excellent! My appointment was done in a timely manner. Mark told me about deals going on. When the service was completed, he gave me detailed items that was ser My appointment was done in a timely manner. Mark told me about deals going on. When the service was completed, he gave me detailed items that was serviced as well as the 15 point check! My car was washed to what it looked like when I bought in 2015! More

I was very satisfied with my AutoNation Ford experience. I have used them for over 10 years and highly recommend them. I have used them for over 10 years and highly recommend them. More

This was a return for service that did not fix the problem first time. When the mechanic tried to replicate the problem said he had never seen this in 22 years of work. It took a couple of days and ac problem first time. When the mechanic tried to replicate the problem said he had never seen this in 22 years of work. It took a couple of days and actually running a camera into my fuel tank system, but found a tip piece that had come off a refueling nozzle. Nice job, only problem with things is phone system that does not seem to get voice mail to the Supervisors. More

Poor communication in the service department Multiple days without return call and status updates during service days without return call and status updates during service More

Car was repaired fast. Staff was helpful. They even dropped me off & picked me up Staff was helpful. They even dropped me off & picked me up More

Kevin took great care of me. Great communication. Drop off and pickup were painless. Will definitely come back Great communication. Drop off and pickup were painless. Will definitely come back More

Service department was short on help, Repair took 5 days and should have been no more than 2. and should have been no more than 2. More

I called the service center regarding an issue with the passenger door on my vehicle. The service advisor that I dealt with was a gentleman by the name of Mark, who was helpful and very communicative with passenger door on my vehicle. The service advisor that I dealt with was a gentleman by the name of Mark, who was helpful and very communicative with me. He got me all squared away by setting up an appointment with the body shop despite the fact that I'm still dealing with the issue. He didn't have to go out of his way to set up the appointment for me, but he did anyway, which was very courteous of him. I've gotten my car serviced with Autonation Ford in the past, and the service has been exceptional every time. More

Took way to long for the recall and for Ford to respond to there phone call. Advisor said 3 days it was closer to 5 and that was my only car! Ford headquarters had 3 calls in for the door locks to be cha to there phone call. Advisor said 3 days it was closer to 5 and that was my only car! Ford headquarters had 3 calls in for the door locks to be changed. More