AutoNation Ford Scottsdale - Service Center

My Service Agent and the entire staff were terrific in every aspect. They even washed my car!. In the past, I used another dealership, but AutoNation Ford Scottsdale was far superior. Thank you all. every aspect. They even washed my car!. In the past, I used another dealership, but AutoNation Ford Scottsdale was far superior. Thank you all. More

always great customer service, clean area to wait for your car being serviced, and always keep you informed about the status or your service. your car being serviced, and always keep you informed about the status or your service. More

I had my Explorer into the dealership on 2/23/22 for a recall notice on the 2nd row seatbelt. Kendra, the service writer, told me the parts were on back order and she would call me when they came in. It's recall notice on the 2nd row seatbelt. Kendra, the service writer, told me the parts were on back order and she would call me when they came in. It's now 5/5/22 and I still haven't heard from her. I've tried four times over the last week to contact someone in the service department. Phones aren't answered and calls are not returned. So disappointing.... if customers aren't happy, they'll go someplace else. 5/6/22- Mark contacted me from the dealership. I now have an appointment to take my car in and have the seatbelt replaced due to a recall. More

Thorough service. Friendly staff. My only complaint is that most times when I schedule an appointment I don’t get through and leave a message. Often there is quite a d Friendly staff. My only complaint is that most times when I schedule an appointment I don’t get through and leave a message. Often there is quite a delay in return call. More

Very knowledgeable and responsive service advisor. Took care of all my needs and even suggested a few things that may need attention in the future. She had already applied a coupon for me without even Took care of all my needs and even suggested a few things that may need attention in the future. She had already applied a coupon for me without even me asking. Thank you. More

I would have been better off having my 5 year old repair my car rather then bring it to the Auto Nation Service department - complete disaster. They had it for 2.5 weeks, told me they started it twice with my car rather then bring it to the Auto Nation Service department - complete disaster. They had it for 2.5 weeks, told me they started it twice with out oil and ceased it up, pretended they fixed it and called me to pick it up, drove it for 5 minutes, it broke down and is now at a different Ford dealership. No one answer's the phone, the manager could careless - complete S show. More

Pre-planned a Sunday pick-up for my vehicle after the 30k service. Was told that the keys would be upfront since the service dept. was closed on Sunday. Reiterated that plan with the service writer who was f service. Was told that the keys would be upfront since the service dept. was closed on Sunday. Reiterated that plan with the service writer who was filling in for my service writer. Go to pick up my truck and NO keys were left. I called the GM on Sunday to call me the next day to resolve. NO phone call. I called and left a message with the service manager. I told the service manager the issue and asked if they could drive my car back to Gilbert where I live. I think that this is what is appropriate to make the situation right. NO dice. They were willing to do nothing. I will never do business with them again. I will never recommend them to anyone. More

Spring was my service advisor. Very pleasant and helpful. She is a good face for this dealership! Very pleasant and helpful. She is a good face for this dealership! More

We had what we thought were transmission problems, it turned out to be a part that had to be ordered. Kendra explained that with the supply chain it could take awhile for the part to arrive. However we h turned out to be a part that had to be ordered. Kendra explained that with the supply chain it could take awhile for the part to arrive. However we had our car back in 5 days thanks to Kendra making sure we were next in line after the part arrived earlier than originally anticipated. Car was returned washed, fluids topped off and an inspection done. Always great service at this dealer. More

Customer service could be better. Attention to detail was pretty good. All repairs required were attended to. Cost was very good Attention to detail was pretty good. All repairs required were attended to. Cost was very good More