AutoNation Ford Scottsdale - Service Center

My experience with Spring was okay, she was very nice but when I asked about the pricing she seemed hesitant and couldnt really explain what was on the sheet. This leads me to think I was overcharged which I when I asked about the pricing she seemed hesitant and couldnt really explain what was on the sheet. This leads me to think I was overcharged which I think is the case. My issue was resolved thankfully. More

Kevin in Service Dept went above and beyond to earn my business. He is honest and trustworthy and did right by me. Kevin should give lessons to all new employees on how to treat a customer! business. He is honest and trustworthy and did right by me. Kevin should give lessons to all new employees on how to treat a customer! More

I had a great experience buying a used Ford Explorer here. They worked with me on price and helped me find what I wanted. Their service department is top notch and went out of their way to make sure my here. They worked with me on price and helped me find what I wanted. Their service department is top notch and went out of their way to make sure my vehicle is running perfectly. Highly recommend them. If you get service done, ask for Mark. He took excellent care of us. More

Recently took my 2017 Ford Edge in to get serviced and had Adam Silverstein as my Service Advisor. I am not related to him nor had I met him prior to this service. He's probably the best example of w had Adam Silverstein as my Service Advisor. I am not related to him nor had I met him prior to this service. He's probably the best example of what I'd want and expect a dealership to have represent their brand after you purchase a vehicle to handle maintenance issues when they arise. His overall demeanor and how he handled everything was unlike any Service Advisor I had EVER dealt with any brand of vehicle I had ever purchased. AutoNation as a whole needs to recognize his talents and give him a promotion or have him go out and start recruiting others like him because individuals like himself are extremely rare and are just hard wired to just "get it". Car troubles at any level suck and not knowing what you're going to have to deal with on the personal side with a Rep can be just as worse. I have ZERO issue coming back when needed knowing that Adam has my best interest at heart. Thanks again Adam, I truly hope this doesn't fall on deaf ears and you do get recognized for your amazing customer service. More

Spring Evans is a wonderful service advisor and she listened to my needs and recommended services rather than trying to push it on me. listened to my needs and recommended services rather than trying to push it on me. More

Had a service visit on a Friday and was quoted $1400 for a repair that did not appear to be needed, DEF injection pump (no DTC codes for this item). No mention was made about Customer Satisfaction Progr for a repair that did not appear to be needed, DEF injection pump (no DTC codes for this item). No mention was made about Customer Satisfaction Program 21M01 (DTC code P20BA was on vehicle computer referencing DEF system) which Ford would pay for. Called Service Director Mark Terrazas for explanation the following Monday, Tuesday, Wednesday, Thursday, and Friday. Still waiting for return call. More

Thanks to my man Mark for the great service! ! :) Took care of an issue on warranty for me................. ! :) Took care of an issue on warranty for me................. More

I work with Kevin and he is always great. He keeps me updated and delivers on time. He keeps me updated and delivers on time. More

My experience with Ford AutoNation was awesome. This is the second time I have gone to them to fix my vehicle. Spring was my contact and she notified me of the progress of my vehicle daily. I would This is the second time I have gone to them to fix my vehicle. Spring was my contact and she notified me of the progress of my vehicle daily. I would recommend Ford AutoNation to everyone. More

Very easy to get my vehicle serviced. Adam was great. He had my vehicle back to me as soon as possible. Adam was great. He had my vehicle back to me as soon as possible. More