AutoNation Ford Scottsdale - Service Center

I have been bringing my cars here for service for10+ years. Usually just maintenance issues, but occasionally a repair. I would set an appointment, and wait an hour or two while the work was done. Now a years. Usually just maintenance issues, but occasionally a repair. I would set an appointment, and wait an hour or two while the work was done. Now an appointment means "drop the car off all day" because "we're so busy." I made the appointment two weeks out after coming in to order the part ahead of time. The service rep was not prepared with a quote even though the problem and correction were known when the appointment was made.His lack of customer care or concern, both when the appointment was made and when I came in for the work, just lost Auto Nation our business. We have owned Fords exclusively for 20+ years. We currently own 6. Hopefully other dealers still know how to treat customers. More

Great service! Needed some major work done and they did a great job at a fair price. I have been bring my vehicle here for service many years. Needed some major work done and they did a great job at a fair price. I have been bring my vehicle here for service many years. More

Mari represental was truthful and honest about everything that needed to be done. It was a great experience that needed to be done. It was a great experience More

I purchased my vehicle at this location in 2018 and take it in for routine checkups. From the time of purchase until now, every employee has been friendly and professional. it in for routine checkups. From the time of purchase until now, every employee has been friendly and professional. More

My service representative, Kevin, is very responsive to my phone calls and questions. Typically under commits and over delivers. my phone calls and questions. Typically under commits and over delivers. More

Was visiting town and got a check engine light, . .. took it to AutoNation and had it checked only to find out it was cam phase booster problem.. AutoNation was able to tear the engine down, repair it .. took it to AutoNation and had it checked only to find out it was cam phase booster problem.. AutoNation was able to tear the engine down, repair it, and put it back together in 48 hrs (before I was scheduled to leave) AND it was all covered under warranty... VERY impressed with all aspects of my necessitated visit... would be my dealership if I lived in the Phoenix area ( or ever visit again) More

Recall parts were not available. Dealer has no loaner system anymore. Appointments need to be a week or more in advance (Not true of other area Ford Dealers) Dealer has no loaner system anymore. Appointments need to be a week or more in advance (Not true of other area Ford Dealers) More

Professional and courteous service provided by Robert Hudon, he even got one item repaired of which I wasn’t aware. Would happily recommend. Hudon, he even got one item repaired of which I wasn’t aware. Would happily recommend. More

AutoNation Ford Scottsdale is a Courteous, Professional, trustworthy dealership. Thanks so much to all of you for your service support during the past decade. trustworthy dealership. Thanks so much to all of you for your service support during the past decade. More

The service person, Spring Evans, was awesome. Service at that dealership was never very good and decided to give it one last chance...glad I did. Service at that dealership was never very good and decided to give it one last chance...glad I did. More