AutoNation Ford Scottsdale - Service Center

Spring was responsive and proactive for the work I needed done to my F-350 done to my F-350 More

terrible customer service i started going to private garage. I can’t get anybody to call be back at service garage. I can’t get anybody to call be back at service More

My service advisor Kevin has assisted me since 2002 and now currently with my 2020 Expedition. My returning to Ford of North Scottsdale is due to the Excellent Service I have received over the years From now currently with my 2020 Expedition. My returning to Ford of North Scottsdale is due to the Excellent Service I have received over the years From Kevin! More

Scheduling the appointment was a challenge since no one ever called back. The appointment itself was ok- my service advisor Mark was helpful when I dropped the car at the dealership but that's where it sto ever called back. The appointment itself was ok- my service advisor Mark was helpful when I dropped the car at the dealership but that's where it stopped. I called at 2pm (main service line) and requested a call back to get an update on the car. Never received a call back. I went to the dealership at 545pm to pick up the car - Mark was gone so I worked with another person which was very helpful. He had to create an invoice since Mark didn't complete the work - there was additional work the car needed but Mark failed to contact me or advise me about it. The gentlemen who helped then had to look for the car keys and car since there was no pass on from Mark. Overall I waited 30mins to get this sorted out - very frustrating. The gentlemen did give me a discount on my oil change which was appreciated. I would not recommend your dealership for service or anything. The customer service is average on a good day - my service advisor never followed up with me. You have to figure out a better system with your voicemessages since it is very clear that they are not being checked and customer calls are not being returned. The car was returned dirty with a broken plastic piece on the driver seat More

My last service was very poor. They did not return phone calls and forgot to replace the battery as requested. It took them 1 1/2 days to finish the work that should have been done They did not return phone calls and forgot to replace the battery as requested. It took them 1 1/2 days to finish the work that should have been done in a day if they hadn't forgotten. More

Very timely, convenient and attentive to issues that were asked to be looked at on my vehicle. asked to be looked at on my vehicle. More

Service writer was personable, listened, courteous and responsive. Knew what to do and answered questions. responsive. Knew what to do and answered questions. More

I purchased a used Ford truck here and had a great experience and although I live over 100 miles away I prefer to return and have my truck serviced with Autonation Ford Scottsdale. I have always had g experience and although I live over 100 miles away I prefer to return and have my truck serviced with Autonation Ford Scottsdale. I have always had great experiences and honest timely service. Thank you! More

My Ford Edge, purchased at AutoNation Ford in June 2020, had a dead battery. I was able to get the car started with jumper cables and drove it to the dealer. Mark checked and confirmed the battery was still had a dead battery. I was able to get the car started with jumper cables and drove it to the dealer. Mark checked and confirmed the battery was still under warranty. Although the service center had a backlog, he arranged to have the battery replaced the following day at no cost. More

I needed to bring my explorer in twice, one for window tinting and the other for a recall. Both occasions I had the pleasure of dealing with Spring Evans in the service department. Her customer service wa tinting and the other for a recall. Both occasions I had the pleasure of dealing with Spring Evans in the service department. Her customer service was outstanding. She made sure I was well taken care of, was friendly and very professional. Definitely a positive experience! More