AutoNation Ford Scottsdale - Service Center

Great service, very quick, and professional, will always trade at Autonation, and have purchase 4 vehicles there since 2004. Staff is always very accomadating. trade at Autonation, and have purchase 4 vehicles there since 2004. Staff is always very accomadating. More

We've been a customer of AutoNation Ford since the late 1990's and the service has always been excellent. 1990's and the service has always been excellent. More

I received a notice from Ford that my tailgate had aa service recall and then it would take about four hours to complete. I made an appointment for 9:30 on a Tuesday. When I arrived there the service adv service recall and then it would take about four hours to complete. I made an appointment for 9:30 on a Tuesday. When I arrived there the service adviser said that they would need the truck for 2 - 3 day as there is difficult wiring that needed to be changed. I left the truck and was sent a text Friday afternoon that my truck was ready. I needed a ride back to the dealership so I called and left a message with appointments. I never heard back from them so I called the service advisor three time that afternoon stating same. I was never called back. Then I thought I should call sales and maybe someone there would answer the phone but decided to call the service adviser again and this time the call was answered and I was able to obtain a ride. Upon reviewing the bill which was $0 for me but $156 for warranty work and the only thing done was to replace the two tailgate latches. WOW! 3 1/2 days to replace two latches and once they have your vehicle and you want to get ahold of someone, GOOD LUCK! Maybe when I called I should have said that I wanted to spend some money on the truck as long as it was there. I bet I would have received a callback for that. Totally disappointed in their service. More

I took my 2021 Ford in for a recall repair for the malfunctioning reverse camera. The invoice stated the reverse camera was repaired and it was Not repaired. I still have a 2021 Ford with a malfun malfunctioning reverse camera. The invoice stated the reverse camera was repaired and it was Not repaired. I still have a 2021 Ford with a malfunctioning reverse camera, pathetic. More

Extra effort made to complete service on my car in time for my doctors appointment even though they were extremely busy Monday morning for my doctors appointment even though they were extremely busy Monday morning More

I was initially advised that it may take 4 hours or more to complete my service request but upon learning that I was going to be waiting at the customer service area with no way home, Jason was able to see to complete my service request but upon learning that I was going to be waiting at the customer service area with no way home, Jason was able to see the work was finished in a little over an hour. Thank you for the extra effort today, Jason. More

I've been working with Keven for years to let me know when and what my car needs. I trust him and the dealership to take good care of her and me. when and what my car needs. I trust him and the dealership to take good care of her and me. More

I forgot about my appointment. When I remembered 2 hours late, I called the service department and they said, "Come in anyway". They did a great job. When I remembered 2 hours late, I called the service department and they said, "Come in anyway". They did a great job. More

Very poor communication and service. I was told an hour and a half for the service and it ended up being 4 hours. It would have been respectful for Tiffany to let me know close to the I was told an hour and a half for the service and it ended up being 4 hours. It would have been respectful for Tiffany to let me know close to the hour and half mark that it was going to take longer. For what reason? After 3 hours truck was initially brought to me. I got in and turned the truck on and the DEF fluid was not topped off as indicated in the 10,000 mile service points. So, I questioned whether all of the items were completed? I was told yes, but I still have my doubts. After over 4 hours of waiting I finally got the truck back and was able to leave. The only reason I am giving excellent on the price is because I was not charged due to the inconvenience I had to endure. With that being said, I was originally not charged for the service and that is when I noticed everything was not completed. The dealership did end up taking the truck back to the service department again and topping off the DEF fluid and I was not charged for that either. Not sure if all the other fluids were checked and topped off. Finding the DEF fluid not topped makes me question whether everything on the list of items to be completed were in fact completed? Also, I was told the truck would be washed, but when I got it back it was not. Supposed reason - too big to go through wash. Technician should have known this and could have told me that it could not be washed as it does not fit through the equipment. What about a hand wash (they certainly had plenty of time. I have other vehicles and when I take them to a dealership they will hand wash if vehicle does not fit through equipment.). At least the grease marks near the hood on 1 side could have been cleaned. I have pics if would like to see. Unfortunately, as you might guess, I am very disappointed with my first service on my truck. I do appreciate not charging me for the service, but that does not result in me changing my rating other than on the price. More

Spring and crew took great care of us as always. Timely and efficient while keeping us informed of progress. Timely and efficient while keeping us informed of progress. More