AutoNation Ford Scottsdale - Service Center

Quick, courteous, professional service. Fast check-in and fast check-out. Work on car done fast and efficiently. Fast check-in and fast check-out. Work on car done fast and efficiently. More

Jason was awesome. He was honest about how long my service would take and I greatly appreciated that so I could make arrangements not to waste my time. It’s really nice He was honest about how long my service would take and I greatly appreciated that so I could make arrangements not to waste my time. It’s really nice to know my time was considered as important as the service center time. I will continue to have all my services obtained here! Thanks for the good work. More

Great service. Spring was excellent. Kept me informed andxwascablevto turn the Truck around in 2 days Spring was excellent. Kept me informed andxwascablevto turn the Truck around in 2 days More

I "left" AutoNation Ford in North Scottsdale over a year ago and had to go back for a re-call on my car, besides needing a general service. Kevin was my Service Assistant, and he has perhaps convinced me to ago and had to go back for a re-call on my car, besides needing a general service. Kevin was my Service Assistant, and he has perhaps convinced me to return. He was clear in what needed to be done and treated me with respect. Previously my assigned assistant AWAYS found something more that was needed, I felt I was over charged. I called the previous Service Manager at least 5 times to question the service and the cost ($4,000 over a couple of years). I never received a return call! I wrote to FORD's Board of Directors who contacted Autonation, but still I received no call from Autonation. I found out that when I brought my car in this time, there is a new Service Manager and my previously assigned Assistant are no longer employed. I'll go back, BUT where was the oversight of the Service Department previously??? Hopefully they have got their act together More

Jason Smith was excellent in keeping me informed of the progress on my vehicle through some difficult troubleshooting challenges for the tech's. progress on my vehicle through some difficult troubleshooting challenges for the tech's. More

Kevin my rep is incredible! ! Everything was better than perfect. Been coming to this location for years. ! Everything was better than perfect. Been coming to this location for years. More

Kevin explained everything I needed to know about the two recall items to my satisfaction. I was impressed by his professional manner. recall items to my satisfaction. I was impressed by his professional manner. More

Last couple of service appointments at other dealers were frustrating. Was pleasantly surprised by the service at AutoNation. Necessary work was communicated quickly and effectively, and then completed in frustrating. Was pleasantly surprised by the service at AutoNation. Necessary work was communicated quickly and effectively, and then completed in a timely manner. Good job! More

Other Ford Service Centers were not able to get us in for transmission service until Nov, but Autonation was able to the 3rd week of Oct after initial call. The initial diagnostic drive by the driveability transmission service until Nov, but Autonation was able to the 3rd week of Oct after initial call. The initial diagnostic drive by the driveability person said they couldn't duplicate the problem. I then requested a drive-along with him and did that 2 days after the vehicle was dropped off. Was able to observe the problem then, but required me to drive an additional 160 miles roundtrip since we live out of the valley. Service personnel verified that the repairs were covered under the Ford service bulletins and were able to repair the vehicle within the next 3 days. Pleasantly surprised that the torque converter and associated parts were in stock. Overall pleased at the outcome, but my rating suffers somewhat because of difficulty leaving messages and receiving return calls with updates. The phone system would attempt transfer to Service, but then would hang up. I was able to leave some messages but then would not get return calls promptly. More

Jason was awesome with his customer service… texting and calling. Greatly appreciated. Even talked with my friend who is a mechanic. Thanks for great service. calling. Greatly appreciated. Even talked with my friend who is a mechanic. Thanks for great service. More