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AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

4.1
764 Reviews

764 Reviews of AutoNation Ford Scottsdale - Service Center

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March 21, 2023

THEY LISTEN MY NEED LET ME ASK QUESTION THEY EXCEEDED MY EXPECTATION I DID TELL MY MUSTAG THE BEST CAR I HAVE DRIVEN IN MY LIFE I HAVE BEEN DRIVING SINCE 1975 THANK YOU SPRING AND MIKE More

by Sant.papi
Recommend Dealer
Yes
Employees Worked With
THANK YOU SPRING AND MIKE
Mar 24, 2023 -

AutoNation Ford Scottsdale responded

We are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!

March 21, 2023

Great service at this ford dealer. Kevin Morgan is the man to go to for service and getting the vehicle fixed right. Diesel mechanic Shawn is the best in his class. Cheers to those f More

by Rick Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Morgan
Mar 24, 2023 -

AutoNation Ford Scottsdale responded

Hi Rick, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 19, 2023

Keving Morgan has been my service advisor for years and I can always count on great service for a fair price. I know Kevin is looking out for my best interests and will never try to upsell me or services tha More

by David R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Morgan
Mar 22, 2023 -

AutoNation Ford Scottsdale responded

Hi David, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

March 18, 2023

I scheduled an appointment that required a 3 week wait for an check engine light - when I arrived at the dealership I was informed that they wouldn’t be getting to my F250 for two weeks - horrible service More

by jerry
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason , service manager
Mar 21, 2023 -

AutoNation Ford Scottsdale responded

Hi Jerry, we are deeply disappointed by your experience at AutoNation Ford Scottsdale. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2827. We hope to hear from you.

March 12, 2023

Brought my car in as the trunk was not working properly and I needed a new key and electronic fob. Girl at check in was most helpful and although the replacement key was not available they have ordered one More

by podgelena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Mar 14, 2023 -

AutoNation Ford Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 10, 2023

We purchased the truck from you and continue to service it with you. Kevin is one of the best advisors you employ. More

by mascarefree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin our service advisor
Mar 14, 2023 -

AutoNation Ford Scottsdale responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

March 10, 2023

I have always used the Autonation Ford in Scottsdale for servicing my vehicle since purchasing my vehicle there. Each time the service was done well, and they were great about communication. This time I h More

by boots757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany G.
Mar 14, 2023 -

AutoNation Ford Scottsdale responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Scottsdale. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 06, 2023

I had a great experience at this location. I dropped off my car on Tuesday for a oil change and tire rotation. I was told that Friday I would get a call. I got a call on Wednesday that my car More

by twilightwilde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin M
Mar 09, 2023 -

AutoNation Ford Scottsdale responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 02, 2023

Horrible service department, went in for 30k service, apparently the mechanic made a mistake and caused damage to the charge system. Vehicle was there 6 days to be repaired, for a simple oil change…. More

by Mmadge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
Mar 06, 2023 -

AutoNation Ford Scottsdale responded

Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (480) 630-2827.

March 01, 2023

The worst experience! No communication and took almost a month for repair with no notification. Does not call back. Will go anywhere else but here. More

by msgmee2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James and Ali
Mar 05, 2023 -

AutoNation Ford Scottsdale responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

Mar 05, 2023 -

msgmee2 responded

General manager has made good on my experience

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