AutoNation Ford Scottsdale - Service Center

We had a great experience with the Service Department. Chris was my advisor and was honest and followed through on time with everything he said he would do. Chris was my advisor and was honest and followed through on time with everything he said he would do. More

Had it in for routine service which was completed in an hour and a half. No issues. hour and a half. No issues. More

I called 4 times over a 2 week period to set up an appointment for a srandard service, no one ever called back. Finally I was in the area and dropped by to make an appointment. I took my truck in at appointment for a srandard service, no one ever called back. Finally I was in the area and dropped by to make an appointment. I took my truck in at 8:00 in the morning and was told it would be ready in 2 to 3 hours. I called at 11:30 and it wasn't done, even though nothing extra was done except the standard. What is the purpose of making an appointment? what is I was waiting? More

The service department is a joke. Every time I bring my vehicle here I have to bring it back a 2nd or even 3rd time to “fix” something they did that wasn’t there when I originally bro Every time I bring my vehicle here I have to bring it back a 2nd or even 3rd time to “fix” something they did that wasn’t there when I originally brought it in. The past 3 times I have had my vehicle there they have caused more issues/damage than when I originally dropped it off. More

I brought my vehicle in for routine service. Chris Austin was my service manager/advisor. He did a really good job in the absence of Kevin Morgan. I would request Chris again for any service. Chris Austin was my service manager/advisor. He did a really good job in the absence of Kevin Morgan. I would request Chris again for any service. More

The dealership is demonstrating continuous improvements - this is focused across the company. Good work keep it up.. this is focused across the company. Good work keep it up.. More

Shawn, Took good care of me as a replacement for Kevin who is out sick. who is out sick. More

Have been taking my vehicles there for over 10 years, and I always receive prompt, courteous service. If a problem happens, I'm always informed immediately and given a wait time and breakdown of what the ch I always receive prompt, courteous service. If a problem happens, I'm always informed immediately and given a wait time and breakdown of what the charges will be. Have had only good experiences over the years with service on my vehicles. More

We made an appointment and dropped off our car. It wasn’t looked at for 5 days, then took total of 23 days to repair the car all while we had to pay $1200 for a rental to use. Totally disregarded o It wasn’t looked at for 5 days, then took total of 23 days to repair the car all while we had to pay $1200 for a rental to use. Totally disregarded our situation and fit us in at their convenience. Shortage of techs and writers for this size dealership. More