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AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

4.1
764 Reviews

764 Reviews of AutoNation Ford Scottsdale - Service Center

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June 17, 2023

UPDATE: Since leaving this review, they have said they will NO LONGER DO BUSINESS WITH US because we left a bad review of them! What amazing customer service. Tiffany Gonzales refused to fix our car ev More

by talana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany Gonzalez
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June 15, 2023

They did a great job on my car and got it done as quickly as possible! More

by kishchavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Jun 22, 2023 -

AutoNation Ford Scottsdale responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 13, 2023

I have been working with this dealership for few years, very satisfied very time, a very happy customer More

by Chrismanbrookshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy greathouse
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Jun 22, 2023 -

AutoNation Ford Scottsdale responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 11, 2023

Service department is horrid. Don't buy ANYTHING there as you are then essentially stuck with their service department. Got a "black screen of death" on my 2022 F150 Platinum, m More

by 2019merchantsandonlinedmh
Service Communication
Recommend Dealer
No
Employees Worked With
service writer
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Jun 14, 2023 -

AutoNation Ford Scottsdale responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Scottsdale take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

June 09, 2023

I’ve have my car in for routine maintenance a couple times at this dealership and the experience is always pleasant. Staff is friendly and knowledgeable. The waiting room is clean and spacious. My ca More

by karikat10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Girl in Service
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Jun 13, 2023 -

AutoNation Ford Scottsdale responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 08, 2023

Charges for services not rendered. Keith in service called me to change my poor review after I was scheduled to come and get the remaining service they never completed. He called me to More

by AZ85260
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith
Report | Print
June 07, 2023

Jeremy Greathouse was professional, friendly, followed through. The services were completed as expected. The facilities were clean and orderly. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Greathouse
Report | Print
Jun 11, 2023 -

AutoNation Ford Scottsdale responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 01, 2023

awful place overall. i will never go back. service department espacially bad. autonation is not a good place More

by phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jeromie
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Jun 05, 2023 -

AutoNation Ford Scottsdale responded

Hi Phil, we are deeply disappointed by your experience at AutoNation Ford Scottsdale. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

Jun 05, 2023 -

phil responded

this dealership is interested in one thing squeezing every last nickel out of the pockets of whomever walks on your lot. my experience with your sales staff in the past was that they were plain dishonest. i waked out. your service department is interested in recommending things that say are necessary but really, they are trying to make commissions on their recommendations. service advisors that are more interested in a bigger paycheck than servicing my vehicle. i have the ford total care plan. your dealership changes the oil, that's it. we ran out of wiper fliud after our last service with you. the worst dealership!!

May 31, 2023

Poor communication and leadership, car was in shop for greater than three weeks. One person qualified to work on electric vehicles More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kieth Coby
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Jun 05, 2023 -

AutoNation Ford Scottsdale responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (480) 630-2827. We'd appreciate the chance to make your experience a positive one.

Jun 05, 2023 -

JC responded

Please forward the name and email of the General Manager. We have prepared a written statement and would like to forward. We also would be willing to discuss via phone after the GM has read about our experience.

Jun 05, 2023 -

JC responded

Ok, well the number provided is not to reach the GM. To be specific, I had to call and choose from 5 options: service, parts, finance, title and sales the first time I called. When I chose one of the first three options, the same menu options were repeated in a loop. I called again and heard different options: service, parts, collision, sales, and all other concerns! Funny, I got a human when I chose sales🙄 That human gave me the best service I’ve had by way of identifying the GM and his email. The GM is not available.

May 27, 2023

They generally do a good job,lost my prescription glasses somehow and no response to my query about said glasses. More

by Anm_racing
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher austin
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May 31, 2023 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2827. We hope to hear from you.

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