AutoNation Ford Scottsdale - Service Center

AutoNation Ford Management Team, I am writing to express my dissatisfaction with the service I received at your dealership, specifically regarding my recent appointment cancellation and the handling of my p my dissatisfaction with the service I received at your dealership, specifically regarding my recent appointment cancellation and the handling of my previous concerns. I have purchased two different trucks from AutoNation Ford. During a service visit in August 2024, I had an unpleasant experience with service manager Ashley Stanley, who was rude and unhelpful. After being prompted to leave a review, I was contacted by manager Michael, who was professional and resolved the issue, leading me to return and purchase another truck. However, two days ago, I was contacted about a recall and scheduled an appointment for today, 2/28. To my surprise, I received an email stating my appointment was canceled. When I called to inquire I was transferred to Ashley Stanley, where she explained that she canceled the appointment due to the review I left Last year on her poor performance. She was rude and unprofessional during our conversation, and there was no prior notice of the cancellation nor a phone call. This situation is deeply concerning and disappointing, particularly considering the amount I’ve spent at your dealership. I request a prompt resolution to address the recall and previous mechanical concerns that were not fully repaired, a review of Ashley’s behavior for future customer service training and accountability. Thank you for your attention to this matter. I look forward to your response. More

After calling to schedule service, I was given an appointment a week out, which I accepted to minimize my time without a car since they do not provide loaners. My concerns included a radio recall, an appointment a week out, which I accepted to minimize my time without a car since they do not provide loaners. My concerns included a radio recall, another recall, and a persistent rattle in the door panel. I assumed I would be without my vehicle for a day or two at most. However, upon dropping off my car, Cole informed me it would take **a whole week**. I was taken aback. A week for radio programming? When I expressed my surprise, Cole responded with a condescending attitude, stating, “I’m not his only customer.” Cole then claimed he needed time to diagnose the issues. Yet, my car sat for 6 days untouched. I am sure technician's punch times confirm this lack of urgency. On the sixth day, I was finally told a speaker would be ordered for the rattle—I told Cole at drop off I did not think it was the speaker. Had my vehicle been properly inspected when I arrived for an appointment this unnecessary delay could have been avoided. Three days later, I was informed my car was ready for pickup. When I arrived, my keys were handed to me along with a question about not purchasing a tire. I would have approved additional work, but Cole’s dismissive attitude made me feel more like an inconvenience than a valued customer. To top it off, I was left to hunt for my vehicle in the lot—it felt like a scavenger hunt rather than a service experience. And let’s not forget, the door rattle is still present, proving that my concerns were not adequately addressed. **It’s clear that I was nothing more than a hassle to Cole and the dealership.** I’m incredibly disappointed. My truck was at the dealer for 8 days to complete maybe 3 hours of warranty work. Zero consideration was given I was without a vehicle. Go to Chapman Ford in Scottsdale! More

Never been treated so rude by a service manager. Didn’t like me questioning the service writer to discuss my vehicle. Never go back. Stay away Didn’t like me questioning the service writer to discuss my vehicle. Never go back. Stay away More

Cost of service is ridiculous. I was charged $160.28 for an oil change and tire rotation on my truck. Just the cost of the oil was $19.85 a quart!!! Synthetic 0/20. I was charged $160.28 for an oil change and tire rotation on my truck. Just the cost of the oil was $19.85 a quart!!! Synthetic 0/20. More

My service was great, Chris was awesome! He kept in communication with me and was able to get my car finished quicker than expected. He kept in communication with me and was able to get my car finished quicker than expected. More

From arriving to completing the job all went good. Kevin Moran was a good service technician Kevin Moran was a good service technician More

They did not fix the problem and damaged my truck as well. So I got my truck back in worse shape then when I left it. They don’t want to take responsibility for it either. well. So I got my truck back in worse shape then when I left it. They don’t want to take responsibility for it either. More

15 days to service my truck and they still left concerns not corrected. Two more words not corrected. Two more words More

Repairs were done as requested, within the amount estimated, and the car was ready within the time stated. estimated, and the car was ready within the time stated. More