AutoNation Ford Scottsdale - Service Center

After calling to schedule service, I was given an appointment a week out, which I accepted to minimize my time without a car since they do not provide loaners. My concerns included a radio recall, an appointment a week out, which I accepted to minimize my time without a car since they do not provide loaners. My concerns included a radio recall, another recall, and a persistent rattle in the door panel. I assumed I would be without my vehicle for a day or two at most. However, upon dropping off my car, Cole informed me it would take **a whole week**. I was taken aback. A week for radio programming? When I expressed my surprise, Cole responded with a condescending attitude, stating, “I’m not his only customer.” Cole then claimed he needed time to diagnose the issues. Yet, my car sat for 6 days untouched. I am sure technician's punch times confirm this lack of urgency. On the sixth day, I was finally told a speaker would be ordered for the rattle—I told Cole at drop off I did not think it was the speaker. Had my vehicle been properly inspected when I arrived for an appointment this unnecessary delay could have been avoided. Three days later, I was informed my car was ready for pickup. When I arrived, my keys were handed to me along with a question about not purchasing a tire. I would have approved additional work, but Cole’s dismissive attitude made me feel more like an inconvenience than a valued customer. To top it off, I was left to hunt for my vehicle in the lot—it felt like a scavenger hunt rather than a service experience. And let’s not forget, the door rattle is still present, proving that my concerns were not adequately addressed. **It’s clear that I was nothing more than a hassle to Cole and the dealership.** I’m incredibly disappointed. My truck was at the dealer for 8 days to complete maybe 3 hours of warranty work. Zero consideration was given I was without a vehicle. Go to Chapman Ford in Scottsdale! More

Never been treated so rude by a service manager. Didn’t like me questioning the service writer to discuss my vehicle. Never go back. Stay away Didn’t like me questioning the service writer to discuss my vehicle. Never go back. Stay away More

Cost of service is ridiculous. I was charged $160.28 for an oil change and tire rotation on my truck. Just the cost of the oil was $19.85 a quart!!! Synthetic 0/20. I was charged $160.28 for an oil change and tire rotation on my truck. Just the cost of the oil was $19.85 a quart!!! Synthetic 0/20. More

My service was great, Chris was awesome! He kept in communication with me and was able to get my car finished quicker than expected. He kept in communication with me and was able to get my car finished quicker than expected. More

From arriving to completing the job all went good. Kevin Moran was a good service technician Kevin Moran was a good service technician More

They did not fix the problem and damaged my truck as well. So I got my truck back in worse shape then when I left it. They don’t want to take responsibility for it either. well. So I got my truck back in worse shape then when I left it. They don’t want to take responsibility for it either. More

15 days to service my truck and they still left concerns not corrected. Two more words not corrected. Two more words More

Repairs were done as requested, within the amount estimated, and the car was ready within the time stated. estimated, and the car was ready within the time stated. More

Didn't get requested work done. All that was done was a recall. Brandon said he needed 2 more days to diagnosed the truck. All that was done was a recall. Brandon said he needed 2 more days to diagnosed the truck. More

Everything went great. My service advisor answered my questions, explained everything me and went out of his way to be helpful. The maintenance was done on time and resolve My service advisor answered my questions, explained everything me and went out of his way to be helpful. The maintenance was done on time and resolved my problem More