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AutoNation Ford Scottsdale - Service Center
Scottsdale, AZ
766 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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766 Reviews of AutoNation Ford Scottsdale - Service Center
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May 02, 2025
AutoNation Ford Scottsdale was extremely helpful to me when I found myself with an undrivable car over 20 miles away with possible significant engine damage. They quickly gave me an appointment and gave when I found myself with an undrivable car over 20 miles away with possible significant engine damage. They quickly gave me an appointment and gave me suggestions to get my car to their establishment. Once my car arrived, they notified me and had the car examined the next day. More
by Dave
Employees Worked With
Ashley, Kevin Morgan
April 04, 2025
Unfortunately I am not able to provide a negative star, but after my experience with their service department, I would certainly like to. In short, they picked up my truck which was great, said it would b but after my experience with their service department, I would certainly like to. In short, they picked up my truck which was great, said it would be a couple days for diagnostics, also great. But then identified the issue is water got into the junction box near battery and caused issues. Water got in because the cover was missing. This dealership is the only one who has worked on the truck. last year they tore the truck apart chasing down a water leak causing a mold smell in truck and likely didn't put the cover back on, or didn't secure it correctly. Nobody else would have touched it. But, they say it's not under warranty because water got in (Ford customer service says it would be covered - gave her case number and she can't find it)... but say I would need evidence they didn't put the cover back in properly if it was their liability. Worst part is when you review Ford site, it recommends contacting the dealer principal. Ashlee the service manager says "she has been in the car business for 10 years and has never heard the term dealer principal". She is condescending and rude. I explained the dealer principal is typically the owner, or the person running the dealership when it's corporate owned. She identified that would be Randy Jacobs, but said he doesn't have a phone number, isn't there and can't transfer me to a voicemail. She will give him my number and he will call me. Bottom line, don't trust the service department at this store. Plenty of better dealers in town. The best part.. as soon as I said I would speak with an attorney "we can't work on your car if you are going to have an attorney"... Umm, you have attorneys, why shouldn't I? More
by nomoreautonation
Employees Worked With
Ashlee "Service Manager"
March 01, 2025
AutoNation Ford Management Team, I am writing to express my dissatisfaction with the service I received at your dealership, specifically regarding my recent appointment cancellation and the handling of my p my dissatisfaction with the service I received at your dealership, specifically regarding my recent appointment cancellation and the handling of my previous concerns. I have purchased two different trucks from AutoNation Ford. During a service visit in August 2024, I had an unpleasant experience with service manager Ashley Stanley, who was rude and unhelpful. After being prompted to leave a review, I was contacted by manager Michael, who was professional and resolved the issue, leading me to return and purchase another truck. However, two days ago, I was contacted about a recall and scheduled an appointment for today, 2/28. To my surprise, I received an email stating my appointment was canceled. When I called to inquire I was transferred to Ashley Stanley, where she explained that she canceled the appointment due to the review I left Last year on her poor performance. She was rude and unprofessional during our conversation, and there was no prior notice of the cancellation nor a phone call. This situation is deeply concerning and disappointing, particularly considering the amount I’ve spent at your dealership. I request a prompt resolution to address the recall and previous mechanical concerns that were not fully repaired, a review of Ashley’s behavior for future customer service training and accountability. Thank you for your attention to this matter. I look forward to your response. More
by paulcontreras21
Employees Worked With
Ashley Stanley
October 18, 2024
Never been treated so rude by a service manager. Didn’t like me questioning the service writer to discuss my vehicle. Never go back. Stay away Didn’t like me questioning the service writer to discuss my vehicle. Never go back. Stay away More
by mdye5306
Employees Worked With
Keith covey
October 09, 2024
Cost of service is ridiculous. I was charged $160.28 for an oil change and tire rotation on my truck. Just the cost of the oil was $19.85 a quart!!! Synthetic 0/20. I was charged $160.28 for an oil change and tire rotation on my truck. Just the cost of the oil was $19.85 a quart!!! Synthetic 0/20. More
by luksich53
Employees Worked With
service advisor
June 14, 2024
They did not fix the problem and damaged my truck as well. So I got my truck back in worse shape then when I left it. They don’t want to take responsibility for it either. well. So I got my truck back in worse shape then when I left it. They don’t want to take responsibility for it either. More
by justin
Employees Worked With
Mike Conner
