AutoNation Ford Sanford - Service Center

This is my 4th FORD from this dealership and John Erber in the service department is the reason I keep coming back. He has earned my trust and I know my vehicles were/are maintained properly. in the service department is the reason I keep coming back. He has earned my trust and I know my vehicles were/are maintained properly. More

Scheduled a recall repair on my vehicle a week in advance. Arrive to find out they had not even ordered the part yet. Not only a wasted trip, but now I have to go back to have the work completed. advance. Arrive to find out they had not even ordered the part yet. Not only a wasted trip, but now I have to go back to have the work completed. More

Best service that you will every have for your car. Been having mind services for years. Never disappoints me! John Is the best person to take care of of my car! John Euber is the Best!!! having mind services for years. Never disappoints me! John Is the best person to take care of of my car! John Euber is the Best!!! More

I came in for scheduled service on my truck. I was able I came in for scheduled service on my truck. I was able to work in the lounge area (Wi-Fi good) while sipping on two cups of coffee. They completed I came in for scheduled service on my truck. I was able to work in the lounge area (Wi-Fi good) while sipping on two cups of coffee. They completed care on my F-150 without any issue with added service that I requested. Additionally, my trucks service schedule was reviewed with my service advisor, thank you, and I was out the door. More

The 3 stars is for the work done from the service department, the diagnostics and work completion on behalf of the mechanic is good and I feel good knowing that someone who is well trained in working department, the diagnostics and work completion on behalf of the mechanic is good and I feel good knowing that someone who is well trained in working on Fords is fixing my car. Thats about where it ends, the communication on behalf of the service writer absolutely stinks. There does not seem to be any sense of urgency to get the work complete on my car and I feel the need to call to get an update on my vehicle because the service writer does not keep me informed on what is going on and the status of my vehicle. It is very very frustrating. Also, when I got my car back, it was very dirty with grease all over the indoor armrest and outdoor handles from dirty hands and the outside of my car had dirty spots all over it. I had my car washed about a week before taking it in so it was a little dirty already but annoying to get your car back filthy after taking it in for repair work. I would expect that more from a cheap mom and pop shop, not a name brand dealership. All in all, my car works but this team seems to need some mentoring on customer service. I feel bad leaving a negative review but I received an email looking for a review and the lack of communication or sense of urgency to complete work seems to be consistent with other experiences I've had at this location. The return of my car filthy to me was a disappointing surprise (esp with covid cases on the rise again- no cleaning measures in place) and isolated incident to this current trip. More

John is so good at his job and works well with people. He knows his product, listens, is very professional and courteous. Most of all, I trust him. He is the reason I bring my car to Ford Sanford. You are lu knows his product, listens, is very professional and courteous. Most of all, I trust him. He is the reason I bring my car to Ford Sanford. You are lucky to have such an amazing employee. More

John treats me like family. He is professional but at the same time friendly. He listens to my concerns. Most of all I trust him the same time friendly. He listens to my concerns. Most of all I trust him More