AutoNation Ford Sanford - Service Center

As always great service, Derek Mathews was exceptional had vehicle finished within the time quoted. had vehicle finished within the time quoted. More

poor customer service. Ignored me. I'm an old lady. It was a while since I brought my car in. Someone usually is at podium, t he guy mopping the floor said someone would be right with me. Then after sta was a while since I brought my car in. Someone usually is at podium, t he guy mopping the floor said someone would be right with me. Then after standing there a CUSTOMER said I had to go in. Not even a service person, a customer. Then after I went in Steven wasn't there for my appointment. I had to wait until his return. No one else could help me, they said. He finally showed up. I asked him to run it through the car wash and call me when it was finished. I came back the car was sitting in the back, no phone call from Steven. I had to wait again because he wasn't around again. So I sat in the waiting room. Totally bad customer service!!!!!! More

They don’t always get it right the first time but the always make it right and work with the customer. always make it right and work with the customer. More

I have called and spoke to one of the Managers at this Auto Nation Ford Location. All Employees were very courteous, but did not give me the correct information. Wait time was unacceptable. I was advis Auto Nation Ford Location. All Employees were very courteous, but did not give me the correct information. Wait time was unacceptable. I was advised of 1 1/2 hour wait time and it was 2 1/2 hours just for an oil change when I had an appointment. The Tech that checked me out is not the Tech that informed of my wait time. A different Tech checked me in. Thank you. More

John Erbe., Service Assistant Manager was fantastic and has been my Service Rep for years. Always smiles when greeting you, kind, and professional. John's the first one I call to make my service appointmen has been my Service Rep for years. Always smiles when greeting you, kind, and professional. John's the first one I call to make my service appointments and has always been very helpful with any questions I may have. Thank You John!! The exterior and interior of my vehicle was returned clean from being serviced and service work completed well and in a positive time frame. Thank You service department. More

Scheduled 2 months prior to have recall on brake lines replacement. Hour after dropping vehicle off we got a call “THEY DID NOT HAVE PARTS”. Appointment was confirmed prior to bringing our Edge in for r replacement. Hour after dropping vehicle off we got a call “THEY DID NOT HAVE PARTS”. Appointment was confirmed prior to bringing our Edge in for repair. No one told us in advance that they did not have the parts. More

First time here , very clean dealership and plenty of parking. Salesman very professional and explained process perfectly. Started at appointment time and finished very quickly. Overall experien parking. Salesman very professional and explained process perfectly. Started at appointment time and finished very quickly. Overall experience went extremely smoothly and iam satisfied 100 percent. Will return to this dealership for future service and business. More

My car went in clean and came back to me FULL of bird s**t… so unprofessional and for a 4 to 5 hour job my car wasn’t done for a day and a half. s**t… so unprofessional and for a 4 to 5 hour job my car wasn’t done for a day and a half. More

I had the pleasure of dealing with two individuals while my car was being serviced. Both these gentlemen so deserved to be recognized for keeping me informed, Sheldon a big thank you, for your kindness and my car was being serviced. Both these gentlemen so deserved to be recognized for keeping me informed, Sheldon a big thank you, for your kindness and always getting me the answer to any questions i had! Don what a great service manager and go to person, so very helpful with warranty questions, rental car and everything in between! Every phone call answered every message left was returned and for that I am very grateful. Both of you make dealing with AutoNation Ford Service Dept a pleasure!! More

I recently had my Ford Fusion in for service due to a full engine replacement. Derek was my service consultant and miticulously walked me through the whole process. Updating me daily on the progress with full engine replacement. Derek was my service consultant and miticulously walked me through the whole process. Updating me daily on the progress with the warranty, parts etc. I have never been more satisfied with a service department in my whole life ( half a century). The car is perfect and my son is ecstatic to have it back. Thanks to everyone. More