AutoNation Ford Sanford - Service Center

Dropped off my vehicle for warranty service, and some recall notices, was told the warranty issue would be taken care of by the end of the week, but the recall for the windshiled reinstallation, would ta recall notices, was told the warranty issue would be taken care of by the end of the week, but the recall for the windshiled reinstallation, would take an additional 7 to 10 days, for which I was not very happy with that bit of information, so I requested that I get back my vehicle back due to not being provided a loaner vehicle, as well as the dealership was suppose to have a body shop to reinstall my windshield at sight, and not having to send my vehicle out to have done. I wasn't very happy about the fact of being without my vehicle for the entire week without anyway of being able to get around town with a loaner vehicle of equal or greater value than my 2021 F 150 King Ranch pick up truck . I had to rearrange my entire scheduling for the week I didn't have my vehicle. I was not completely satisfied with the service as well. I now have issues with my power windows not closing properly , front drivers, and front passengers seat windows will not go up in the automatic mode, I have to keep pulling up on the window switch to close the window. Don't know what happened, but I'm not going back to this dealership , for the main reason no loaned vehicle to use while my new vehicle is in the shop for warranty repairs and factory recalls. and the dealership did something to the programing of my vehicle , to where my vehicle front windows won't operate in the full auto mode opening, or closing. I will still need my windshield reinstalled, and I will wait for that to be done by another dealership that has a body shop on site to perform the work that is required. More

Logan was great! He communicated an update with me at least once a day and provided great service least once a day and provided great service More

As always great service, Derek Mathews was exceptional had vehicle finished within the time quoted. had vehicle finished within the time quoted. More

poor customer service. Ignored me. I'm an old lady. It was a while since I brought my car in. Someone usually is at podium, t he guy mopping the floor said someone would be right with me. Then after sta was a while since I brought my car in. Someone usually is at podium, t he guy mopping the floor said someone would be right with me. Then after standing there a CUSTOMER said I had to go in. Not even a service person, a customer. Then after I went in Steven wasn't there for my appointment. I had to wait until his return. No one else could help me, they said. He finally showed up. I asked him to run it through the car wash and call me when it was finished. I came back the car was sitting in the back, no phone call from Steven. I had to wait again because he wasn't around again. So I sat in the waiting room. Totally bad customer service!!!!!! More

They don’t always get it right the first time but the always make it right and work with the customer. always make it right and work with the customer. More

I have called and spoke to one of the Managers at this Auto Nation Ford Location. All Employees were very courteous, but did not give me the correct information. Wait time was unacceptable. I was advis Auto Nation Ford Location. All Employees were very courteous, but did not give me the correct information. Wait time was unacceptable. I was advised of 1 1/2 hour wait time and it was 2 1/2 hours just for an oil change when I had an appointment. The Tech that checked me out is not the Tech that informed of my wait time. A different Tech checked me in. Thank you. More

John Erbe., Service Assistant Manager was fantastic and has been my Service Rep for years. Always smiles when greeting you, kind, and professional. John's the first one I call to make my service appointmen has been my Service Rep for years. Always smiles when greeting you, kind, and professional. John's the first one I call to make my service appointments and has always been very helpful with any questions I may have. Thank You John!! The exterior and interior of my vehicle was returned clean from being serviced and service work completed well and in a positive time frame. Thank You service department. More

Scheduled 2 months prior to have recall on brake lines replacement. Hour after dropping vehicle off we got a call “THEY DID NOT HAVE PARTS”. Appointment was confirmed prior to bringing our Edge in for r replacement. Hour after dropping vehicle off we got a call “THEY DID NOT HAVE PARTS”. Appointment was confirmed prior to bringing our Edge in for repair. No one told us in advance that they did not have the parts. More

First time here , very clean dealership and plenty of parking. Salesman very professional and explained process perfectly. Started at appointment time and finished very quickly. Overall experien parking. Salesman very professional and explained process perfectly. Started at appointment time and finished very quickly. Overall experience went extremely smoothly and iam satisfied 100 percent. Will return to this dealership for future service and business. More

My car went in clean and came back to me FULL of bird s**t… so unprofessional and for a 4 to 5 hour job my car wasn’t done for a day and a half. s**t… so unprofessional and for a 4 to 5 hour job my car wasn’t done for a day and a half. More