AutoNation Ford Sanford - Service Center

Derek and the rest of the team make every experience easy and painless. They look out for and take care of each other which means no customer falls through the crack. Each of them has a professional attitu and painless. They look out for and take care of each other which means no customer falls through the crack. Each of them has a professional attitude and works hard to help the customer have a good experience. Thank you all for the service, the laughs and the cupcake! More

The dealership was clean and professional as you might expect from a new car dealership. The employees were polite and professional as you might expect from a new car dealership. Unfortunately, the other expect from a new car dealership. The employees were polite and professional as you might expect from a new car dealership. Unfortunately, the other thing that you might expect from a new car dealership; “that you might get gouged for repairs,” also held true. I took my car in for an air bag recall which is a no charge repair, and it was, but my spare key had quit working, so I thought I would have them reprogram it as long as I was there. I was advised that it would cost $89.99, a bit high, but I agreed. Later they called me to advise that the chip in the key was bad and that it would cost an additional $60.00 for a new key plus the programming. I declined at that point because I knew I could have it done by a local locksmith for half the price. They proceeded to tell me that I still owed them $89.99 for the reprogramming, even though it did not work. I simply responded; “that sounds like a rip off.” They explained that even though it did not work, the technician still needs to be paid for their time. I whole heartedly agree that the technician deserves to be paid, but $89.99 for 5 or 10 minutes that it takes to realize the key chip is bad is in fact gouging. Since I was stuck between a rock and a hard place, I agreed to the new key and reprogramming for a sub total of $149.88. To add insult to injury, they added $18.00 for “Miscellaneous Charges” AKA, Shop Supply Costs. Seriously, what “Shop Supplies” are needed to reprogram a key. I realize that all repair shops charge a “Shop Supply Fee” on every invoice, but in certain circumstances you might want to waive that fee as a courtesy, especially when you are already gouging the customer. I am mostly angry with myself, because I know better than to have a new car dealership do any repairs to my car, or my car key, lesson learned. I do not know if anyone at this dealership will read this, but if they do, I would be curious to see if they try to make it right. More

Customer service is excellent. My service technician was incredible, he listen to my problems and his knowledge on vehicles was amazing. The dealership is about an hour away from me but the service was wort incredible, he listen to my problems and his knowledge on vehicles was amazing. The dealership is about an hour away from me but the service was worth the drive. Thank you Derek for your help and service More

I received excellent service from Steve and the entire service department. My Explorer runs just like it’s brand new again. The pickup is awesome. I’ll be back to this superb dealer again and again. I’ve service department. My Explorer runs just like it’s brand new again. The pickup is awesome. I’ll be back to this superb dealer again and again. I’ve purchased 7 vehicle in the last 20 years for myself and my family. Thanks again for the world class treatment. More

AutoNation has been committed to keeping my car in good running condition. For this I am grateful. running condition. For this I am grateful. More

Service was OK, failed to disclose that the radio module could take anywhere from a day to 6 months without recommending that I take the vehicle home until the part arrives. Ended up keeping the vehicle for could take anywhere from a day to 6 months without recommending that I take the vehicle home until the part arrives. Ended up keeping the vehicle for about a week...Service staff was otherwise very courteous and helpful (Steven). I am currently waiting to be notified when the part arrives in order to schedule returning my car for the repair. More

They over book service appointments, causing lengthy waits to check in and up to five hours for basic service. waits to check in and up to five hours for basic service. More

Close by to my house and helpful with good service advisors who seem to know the vehicles. advisors who seem to know the vehicles. More

Good and quick service! The representative explained me everything and even gave me suggestions about some care tips. Thank you! everything and even gave me suggestions about some care tips. Thank you! More

Logan was very friendly and listen to what I was saying. Logan worked with me on pricing. Logan worked with me on pricing. More