AutoNation Ford Sanford - Service Center

Service technician was better than technicians in the past. Good listener and willing to solve problems even when he needed to do it himself. past. Good listener and willing to solve problems even when he needed to do it himself. More

I dropped my car off the night before with instructions to have a key battery replaced and a multi-point inspection to determine what services might be due. Devan called the next morning with questions and to have a key battery replaced and a multi-point inspection to determine what services might be due. Devan called the next morning with questions and was very confused - He began telling me it's $90-something to have a key re-programmed (I did not need this - I only needed a battery replacement) and he didn't understand what services were needing to be done. So he starting going into my service history and began reading back to me everything done since I bought the vehicle in 2017 - new wiper blades, a check engine light diagnosis, etc. I stopped him and asked for a supervisor. Priscilla came on and I asked for a diff service advisor as I did not feel confident in Devan. She immediately defended him and became passive aggressive toward me, telling me she would "take care of everything for you, dear." Who talks to someone in such as condescending way like that?! My tech was changed to Derek who was AMAZING. However, when my services were done and I got in my car, I discovered my driver seat settings were all changed - the seat was at the highest level and all the way forward. My review mirror was moved to face downward and the side mirrors had be readjusted so they showed more of my car and less of the road. And my steering wheel was lowered to the lowest setting. I was appalled - they seriously went so far as to put my safety at risk by adjusting these settings to the point where I couldn't view other cars on the road fully because I came across as "rude" to them?? Absolutely disgusting behavior. The only exception to this review is Derek, who I would give 5 stars - or more if I could. More

Service advisor Derek checked me in, told me how long it would be to complete the work and said they would get started immediately. Work was completed as stated. Derek was very professional. would be to complete the work and said they would get started immediately. Work was completed as stated. Derek was very professional. More

Service was better than expected.In and out ahead of Service was better than expected. In and out ahead of time. Will be my new dealer Service was better than expected. In and out ahead of time. Will be my new dealer More

Everyone worked together to make sure I was taken care of efficiently and left happy. efficiently and left happy. More

Getting my F150 serviced here was quick and thorough. My service advisor, John Erber, is always professional. service advisor, John Erber, is always professional. More

Steve White and the entire service and sales department have patience and make time for me and everyone that I've seen get help from this location. have patience and make time for me and everyone that I've seen get help from this location. More

They took care of the recalls on my f259 and I was take care of very professionally. My service adviser was very friendly and professional care of very professionally. My service adviser was very friendly and professional More

Always a great experience at this location. I highly recommend John Erber as your service advisor. recommend John Erber as your service advisor. More

I brought my vehicle in for an oil change to to fix a hesitation issue. They had three service techs look at it and spent time researching the problem to fix it right the first time. I have not noticed t hesitation issue. They had three service techs look at it and spent time researching the problem to fix it right the first time. I have not noticed the issue since the repair. More