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AutoNation Ford Sanford - Service Center
Sanford, FL
582 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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582 Reviews of AutoNation Ford Sanford - Service Center
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September 04, 2022
I would not recommend their Maintenance Dept to anyone. My wipers were broke and I went to Sanford Ford on August 2nd. They were out of stock but said they would be in on Thurs or Fri. I figured i could My wipers were broke and I went to Sanford Ford on August 2nd. They were out of stock but said they would be in on Thurs or Fri. I figured i could survive a couple of days as i didnt have anything pressing. The next 3 weeks came and went, calling nearly almost every day. I asked for a loaner but was denied multiple times by different service reps. I told everyone i talked to that i cant drive my car when it rains every day in Fl. Tuesday, August 23 I got caught on I-4 in a pop up deluge. Scared the xxxx out of me and got pulled over by a sherriff, who assisted me to safety. Not having wipers for almost 4 weeks the maintenace dept literally put my life in danger. I spent more time sitting at the side of the road then i did driving. I called on the 24th to hear the same mantra. The 25th rolled around & was told they werent in. I then asked to speak to the Manager. But he wasnt there..he was in california. I then asked to speak to any other manager that was there even if it was the dealership manager. I got a call back, he said it would be taken care of immediately and said he would call back. And low and behold a miracle happened. Logan Cronk called me and said my wipers were in his hands. He told me that they were sitting in the parts dept but not where they could find them and werent logged into the computer. Big Thanks to Logan! He took the initiative to actually look!! He said they needed another part which arrive on Friday and ACTUALLY gave me a rental. My husband and I have been a lifetime Ford owners. I have never been so frustrated and angry as what i experienced and will never go back to that location. Surely a black mark in my book. More
by Glyssons
Employees Worked With
Steve and Logan are the only ones i can remember
September 02, 2022
Very friendly and professional. Did work in a timely manner and as described when I dropped off at the service center. Steven was great to work with. Did work in a timely manner and as described when I dropped off at the service center. Steven was great to work with. More
by jimturner448
Employees Worked With
Steven
September 01, 2022
The service department at AutoNation Ford Sanford is top notch. Logan is a great service advisor. Kept me informed about my car. Everyone was friendly and helpful. I would recommend for all your service nee notch. Logan is a great service advisor. Kept me informed about my car. Everyone was friendly and helpful. I would recommend for all your service needs. More
by lmoon
Employees Worked With
Logan Cronk
September 01, 2022
Service department took care of my transmission issues even with all the supply issues. Kept me up to date on their progress on a regular basis. even with all the supply issues. Kept me up to date on their progress on a regular basis. More
by mybuddydean
Employees Worked With
Greg and Priscella
August 31, 2022
People are always friendly and helpful. Easy to set up appointments and will shuttle you home and then pick you up when your car is ready. Easy to set up appointments and will shuttle you home and then pick you up when your car is ready. More
by namorace
Employees Worked With
Devan Bopp
August 26, 2022
Formerly a regular customer. Came in for AC repair. Was quoted a price for parts and labor of almost $3500. Went to a 2nd auto repair shop I have used in the past and they obtain Came in for AC repair. Was quoted a price for parts and labor of almost $3500. Went to a 2nd auto repair shop I have used in the past and they obtained and used the same part and finished the repair for $1400 total. Why would I return in the future. More
by centralflorida47
Employees Worked With
Mr. Jones
