AutoNation Ford Sanford - Service Center

AutoNation Ford Sanford understands and executes delivering true customer service. It's not just their expertise, which we all expect at the dealership, it's the way that customers are treated, and delivering true customer service. It's not just their expertise, which we all expect at the dealership, it's the way that customers are treated, and appreciated. This means that they clearly hire the right people who fit the qualifications of working there. I highly recommend them. More

AutoNation Ford Sanford is wonderful! I have gone there for service several times in recent years and they have always been honest with me and treated me with respect and integrity. I rec I have gone there for service several times in recent years and they have always been honest with me and treated me with respect and integrity. I recently and mistakenly purchased a Ford Explorer from Off Lease Only Orlando and almost immediately began having problems with it. I took the Explorer to AutoNation Ford Sanford for repairs since it was still covered under manufacturer's warranty. But the mechanics and staff at AutoNation Ford Sanford discovered that the Explorer had been in a terrible accident prior to my purchasing it and the repairs were not done correctly. The accident was never disclosed to me by Off Lease Only Orlando prior to the purchase and was not reported on the CarFax report either. The staff at AutoNation Ford Sanford typed up an official report explaining all of the defects of my Explorer caused by the previous accident. I have given that report to an attorney and am still fighting with Off Lease Only Orlando for them to take the Explorer back. Although I was terribly wronged by Off Lease Only Orlando, the staff and mechanics at AutoNation Ford Sanford went over and above to help me prove my case against Off Lease Only Orlando and offered to help me in any way they could. And what's more, AutoNation Ford Sanford never even charged me for the inspection or for their time! They are amazing people who truly care for their customers and provide service with incredible integrity. I highly recommend AutoNation Ford Sanford for all of your automotive needs. You won't regret it!! More

Kathy along with the entire staff took great care of me and my Ford Fusion. and my Ford Fusion. More

I had an appointment for 7:30 AM. As soon as I arrived I was greeted and they took care of my truck. They completed and oil change, air filter, cabin filter and tire rotation. As soon as I arrived I was greeted and they took care of my truck. They completed and oil change, air filter, cabin filter and tire rotation. More

I really like this dealership. The service writers are efficient and make you feel welcome. They hear my concerns and go over the issues found. I will continue to bring my vehicle The service writers are efficient and make you feel welcome. They hear my concerns and go over the issues found. I will continue to bring my vehicle here. More

My 2017 Ford Mustang needed major engine work done on it due to Parts shortages and having to deal with Ford over warranty issues he experience could have been very negative but AutoNation Ford went the ext due to Parts shortages and having to deal with Ford over warranty issues he experience could have been very negative but AutoNation Ford went the extra mile and I always felt like they were in my corner to make sure that my car was repaired correctly and with the best parts I would like to certainly command my service advisor Greg Jones and the service manager Ryan bensfield they both went beyond the Call of Duty AutoNation Ford paid over a $4,000 Enterprise car rental bill and always kept me informed on what steps were being taken on my car I got my car just before Christmas and it runs fantastic and again I want to highly recommend this dealership they are very customer service oriented and very professional I've also had dealings with the sales department and again they are all very professional especially sales person I dealt with named Donnie who at one point we were thinking about training our vehicle but then decided to keep it but there was no pressure and they did whatever they could to make my experience pleasurable More

I got to the dealership they took care of me immediately. They explained everything to me and assured me that everything that could be done would be done and I thought they did a fantastic job. Thank you ver They explained everything to me and assured me that everything that could be done would be done and I thought they did a fantastic job. Thank you very much. More

I wish there is a middle option fro the review, I am not completely satisfied nor disatisfied with the service. To start it is so hard to reach your rep using the main line on teh automated system, I was n completely satisfied nor disatisfied with the service. To start it is so hard to reach your rep using the main line on teh automated system, I was never alble to get to my rep other that the text message feature that was acctually helpfull. Work was not done on the timeframe and also start getting problem with the same issue a week after it got done, since appointment are not available I have to wait almos a month for them to review the issue also took them to check why my ligth bulb are not brigth enough and didn't got a solution for that problem More

Expedition had 114,000 miles and still under extended factory warranty. Took it in for about five issues that I was having. My deductible is $100 per issue. Wasn't happy to hear that their charge for dia factory warranty. Took it in for about five issues that I was having. My deductible is $100 per issue. Wasn't happy to hear that their charge for diagnosing each issue was $107 per issue. If the issue was covered under the warranty the charge would be dropped. I believe three out of five of my issues were covered so the whole bill came to about $1200, which is probably not bad for what I had done. It took them almost two weeks to do the work but they did provide us with a fully paid rental car for the last week. More

Service team was helpful, friendly and knowledgeable. The maintenance on my vehicle was done quickly and efficiently. The maintenance on my vehicle was done quickly and efficiently. More