AutoNation Ford Sanford | Page 91

I recently purchased a 2013 Ford Focus. Dwayne was very knowledgable of all the options on the car. I would highly recommend the dealership. I explained what I was looking for and he knew exactly what vehi knowledgable of all the options on the car. I would highly recommend the dealership. I explained what I was looking for and he knew exactly what vehicle to show me and I fell in love with it after the test drive. It was a very pleasant experience. More

The reason I used your company was because you were recommended by the auto buying service from USAA. I totaled my previous vehicle and because I have a friend who is a retired senior executive of Ford recommended by the auto buying service from USAA. I totaled my previous vehicle and because I have a friend who is a retired senior executive of Ford Motor Company. I also used your company because the USAA representative at Auto Direct said he has worked with Kathleen Lisa a number of times and said she was an excellent salesperson, particularly in the area of customer service. I most strongly agree with his assessment. Commander Lisa (USN Ret.) epitomizes the term Customer Service in addition to being superb at Customer, Commander Lisa was most affable, courteous and went out of her way to ensure the vehicle was exactly as ordered. Additionally, she made sure I understood all the bells, whistles and buttons. A real credit to your organization. Respectfully; Charles J. Fitzgerald CAPT USMC (Ret.) More

I established communication with Kathleen via email and we completed the majority of our negotiations and preliminary work up on the computer, prior to my wife and I visiting the location. After we met wit we completed the majority of our negotiations and preliminary work up on the computer, prior to my wife and I visiting the location. After we met with Kathleen for the first time, she was very easy to work with and we felt that she was fighting for us during the last items of the negotiations as well as after the sale. More

So I came in there after goin to David maus Toyota. Because they had an xterra I wanted to look at so I looked at it and test drove it it was decent . The car salesman was very nice his name was mike Because they had an xterra I wanted to look at so I looked at it and test drove it it was decent . The car salesman was very nice his name was mike so I planned to purchase the vehicle so we proceeded to go ahead and fill the credit app out and did they ran the numbers and came back with this ridiculous intrest rate of 10% I was appalled and then I was about to leave so they worked the numbers agian they came back with a lower intrest rate of eight percent big whoop .. So now I told them its no big deal I told em I'll take my business back to David maus because they were going to get me a 2% intrest rate then jack Sullivan told me I was lying I told them well ok so I was very angry and left and went to David maus and bought me a tundra. Thank uou courtesy ford I'm not getting screwed by you and I'm very happy with my purchase at David maus were they treat people with respect .. I hope people read this and see how much of scam artist these people really are do your self a favor go to David maus were they do everything to earn your business .. To sum this up courtesy ford is garbage More

My wife and I recently went into check out the 2012 Fusion, and had a great experience. Our previous car buying trips were all filled with high pressure sales pitches, painful memories, and ended in to Fusion, and had a great experience. Our previous car buying trips were all filled with high pressure sales pitches, painful memories, and ended in total frustration. This experience was totally the opposite. James did an amazing job of working with us to find the vehicle that was right for us, at the price we wanted. He was very knowledgeable about all of the features, equipment, and accessories in all of the models that we had any inquiries about. He was very helpful, friendly, humorous, and totally made this deal happen for us. After we had found the vehicle we wanted the entire team made the rest of the process very smooth. I would HIGHLY recommend anyone to go see James, as he was an AMAZING point of contact and made this experience completely different than all of my past experiences. More

Salesman did not know his product. I had to tell this salesman that Ford does make an 8ft. box on F-150s. Salesman insisted that this was not the case. But of course, there was no F-150 with an 8ft box o salesman that Ford does make an 8ft. box on F-150s. Salesman insisted that this was not the case. But of course, there was no F-150 with an 8ft box on the lot to show him. Salesman did a search of the dealers in the area for a truck to my liking. Salesman located a truck (with an 8ft bed, imagine that!) but would not tell me where the truck was. This immediately gave me a suspicious vibe from him. Salesman wasted no time in pressuring me on purchasing a truck that I had not even laid eyes on yet. I was disappointed in my trade-in value. Dinging me $500 for needing new tires. My vehicle was in no need of new tires. Tire condition means absolutely nothing for a trade-in. I expressed my disappointment with my appraised value and the salesman told me "don't even look at that." I left shortly after and accomplished nothing. More

Esteban was a true & caring professional. He treated my wife & I with the utmost respect, which is very important to me, and was extremely patient while providing us with all the information we required my wife & I with the utmost respect, which is very important to me, and was extremely patient while providing us with all the information we required to make our decision to purchase our vehicle. Esteban is a testament to customer service. More

Estaban worked very hard for me and my business. He was very patient and made sure that I was completly satisfied. I felt like he was on my side and I wasnt just another commission check. I will recomend E very patient and made sure that I was completly satisfied. I felt like he was on my side and I wasnt just another commission check. I will recomend Estaban and Courtesy Ford to anyone looking for a vehicle. Estaban and Courtesy have a customer for life. More

I have purchased several new cars and this was the Best experience I have ever had. The price was better than expected for my trade and new vehicle. John was Outstandng through the entire purchasing proc experience I have ever had. The price was better than expected for my trade and new vehicle. John was Outstandng through the entire purchasing process and afterwards. I would highly recommend him to anyone in the market for a vehicle. More

I have purchased several cars and this was the best experience I've ever had. John Doggett was a class act during the entire process. I had not planned to buy as I was "just looking". I had been looki experience I've ever had. John Doggett was a class act during the entire process. I had not planned to buy as I was "just looking". I had been looking at F150's for some time and was convinced that there was not one in Florida with the exact options I wanted. Not only did they have the truck I wanted, they gave me a great price, fair trade and treated me respectfully. Even the finance person, Melissa, was great to work with. I've had the truck 2 days and John has called several times ti make sure I am in "sync" with the electronics and happy with everything to date. As you can see, I would recommend Courtesy Ford to everyone and especially John Doggett as a salesman. He is the epitome of customer service! More