AutoNation Ford Sanford

Service was provided in a timely manner and employees were very polite and helpful as they always are. were very polite and helpful as they always are. More

Came in for an oil change and tire rotation. Derek Matthews was my service advisor .The service was completed by the time it was promised. Derek Matthews was my service advisor .The service was completed by the time it was promised. More

I did not feel like a valued customer at this establishment. The communication could have been so much better. Every time we got a new date that the car should’ve been done it was always pushed b establishment. The communication could have been so much better. Every time we got a new date that the car should’ve been done it was always pushed back with a very vague answer on why. What was supposed to be a “quick fix” as we were told took almost a month. Thankful for the fix but service could’ve been astronomically better. More

Never fixed issue with vehicle on previous visits. And never finished this time. And late And never finished this time. And late More

After three trips to the dealership and a year and a half for the same issue, I think they finally figured out what was wrong with my truck. I am extremely happy (now) that my truck is back to how it used to for the same issue, I think they finally figured out what was wrong with my truck. I am extremely happy (now) that my truck is back to how it used to drive. Could not say the same about a year ago when I was told that “oh that’s just how are your truck drives.” Don the new service manager is very good and attentive to the needs and concerns of customers. He genuinely cares about you and your vehicle. More

They did good job on oil changes and tire rotation. It took longer for them to do it. It took longer for them to do it. More

Yesterday, Jody text me after enquiring about the Broncos Listed on your website. She informed me that a Bronco Big Bend was available. I asked for the Window Sticker so I could confirm what options it came Listed on your website. She informed me that a Bronco Big Bend was available. I asked for the Window Sticker so I could confirm what options it came with and compare with what the MSRP for that particular model and options was. Now I know that MSRP is not the be all end all and you guys have to make money somehow but the price gouging has hit ridiculous levels. Your sticker price states the MSRP of $44,050, pretty comparable to regular MSRP after delivery, ect. Jody then sent me what looks like a dealer printed piece of paper, again listing all the options. However, this piece of paper had a total MSRP of $54,540. So now we are 10K over MSRP. Then at the bottom written in pencil another +$10,000. Bringing the total to $64,540. How on earth are you guys going to sell a New Vehicle for $20K+ over MSRP. Your salesperson (Jody) informed me that you weren't gouging, and that you have set a cap market adjustment of $10K. Furthermore, Jody informed me that you are a reputable dealership with a great reputation. That may have been true in the past, but gouging prices in this Market to try to take advantage of uninformed buyers. Is extremely unethical. Ford put out a press release explicitly telling dealers this should not be happening, and would give future inventory to competing dealerships. I hope they withhold inventory from your dealership after I Inform them of the Price Gouging at Ford Sanford. Do Better! More

Very fast,efficient,friendly, and helpful. They were nice enough to give me a ride and pick me up. Which is good with the price of fuel these days. They were nice enough to give me a ride and pick me up. Which is good with the price of fuel these days. More

This dealership and our sales person went above and beyond to help us get our grandson the truck we has been working day and night for Thank You Mr. Bill Durkin beyond to help us get our grandson the truck we has been working day and night for Thank You Mr. Bill Durkin More

Dealership is very convenient and always spotless. My only concern is the communication after dropping off my vehicle. I had an appointment at 7:30 AM on 30 June. I expected to hear back that afternoo My only concern is the communication after dropping off my vehicle. I had an appointment at 7:30 AM on 30 June. I expected to hear back that afternoon what the status was. Did a part need ordered, or what, and an anticipated repair by date. I got no call and have no clue as to what was found, and when it will be ready forcing me to rent a vehicle day to day which is more expensive than a weekly. More