AutoNation Ford Sanford

I had an appointment for 7:30 AM. As soon as I arrived I was greeted and they took care of my truck. They completed and oil change, air filter, cabin filter and tire rotation. As soon as I arrived I was greeted and they took care of my truck. They completed and oil change, air filter, cabin filter and tire rotation. More

We bought a used 2020 Lexus which the salesman stated he personally took the car in on trade, knew the customer, and the car was immaculate. He also stated several times he would tell us if there were any b personally took the car in on trade, knew the customer, and the car was immaculate. He also stated several times he would tell us if there were any blemishes, etc. because he did not want to disappoint a customer. I asked him to inspect the car personally again and send me photos of any issues. He sent photos but no mention of any blemishes or imperfections. We are 200 miles from the store, so we had our son stop in to look the car over in the AM, car was covered with dew. He found a paint touch up on rear bumper and some minor scratches on the shifter. Salesman did not mention these, nor did he point them out to our son. The sales staff insisted we give them a cashier's check for the whole amount to hold the car until we could get there. We did so because so many of these cars we had found online sold quickly. Upon arrival @ 8pm, we started to inspect the car and found scuff marks on the glove box and handle above, we found another paint touch up on the car, and we find out that there is only 1 key fob. Salesperson stated if it was a Ford they could get us a 2nd key fob but could not since it was a Lexus. If we can buy one so could they. The next day found large scratch on the interior of the drivers window. This did not happen overnight. I will never take the word of a salesman. More

I really like this dealership. The service writers are efficient and make you feel welcome. They hear my concerns and go over the issues found. I will continue to bring my vehicle The service writers are efficient and make you feel welcome. They hear my concerns and go over the issues found. I will continue to bring my vehicle here. More

My 2017 Ford Mustang needed major engine work done on it due to Parts shortages and having to deal with Ford over warranty issues he experience could have been very negative but AutoNation Ford went the ext due to Parts shortages and having to deal with Ford over warranty issues he experience could have been very negative but AutoNation Ford went the extra mile and I always felt like they were in my corner to make sure that my car was repaired correctly and with the best parts I would like to certainly command my service advisor Greg Jones and the service manager Ryan bensfield they both went beyond the Call of Duty AutoNation Ford paid over a $4,000 Enterprise car rental bill and always kept me informed on what steps were being taken on my car I got my car just before Christmas and it runs fantastic and again I want to highly recommend this dealership they are very customer service oriented and very professional I've also had dealings with the sales department and again they are all very professional especially sales person I dealt with named Donnie who at one point we were thinking about training our vehicle but then decided to keep it but there was no pressure and they did whatever they could to make my experience pleasurable More

I got to the dealership they took care of me immediately. They explained everything to me and assured me that everything that could be done would be done and I thought they did a fantastic job. Thank you ver They explained everything to me and assured me that everything that could be done would be done and I thought they did a fantastic job. Thank you very much. More

I wish there is a middle option fro the review, I am not completely satisfied nor disatisfied with the service. To start it is so hard to reach your rep using the main line on teh automated system, I was n completely satisfied nor disatisfied with the service. To start it is so hard to reach your rep using the main line on teh automated system, I was never alble to get to my rep other that the text message feature that was acctually helpfull. Work was not done on the timeframe and also start getting problem with the same issue a week after it got done, since appointment are not available I have to wait almos a month for them to review the issue also took them to check why my ligth bulb are not brigth enough and didn't got a solution for that problem More

Expedition had 114,000 miles and still under extended factory warranty. Took it in for about five issues that I was having. My deductible is $100 per issue. Wasn't happy to hear that their charge for dia factory warranty. Took it in for about five issues that I was having. My deductible is $100 per issue. Wasn't happy to hear that their charge for diagnosing each issue was $107 per issue. If the issue was covered under the warranty the charge would be dropped. I believe three out of five of my issues were covered so the whole bill came to about $1200, which is probably not bad for what I had done. It took them almost two weeks to do the work but they did provide us with a fully paid rental car for the last week. More

The overall experience was great. I called ahead and let them know what vehicles I wanted to test drive and one of them was not on the lot. David R. Had the vehicle brought to that de I called ahead and let them know what vehicles I wanted to test drive and one of them was not on the lot. David R. Had the vehicle brought to that dealership. So when we walked in it they were both sitting ready for a test drive. It took less then an hour to. Test drive and decide which vehicle we wanted. It took over an hour and half to be seen by the finance department. The loan was already approved by a third party and they didn’t need to do anything but sign paperwork. 2 hours later we finally left. It nearly ruined the experience. More

I had a great experience at AutoNation in Sanford. We test drove a car and it was nice but didn’t have everything I was hoping for in it. I felt no pressure to buy it which was great. To my surprise a We test drove a car and it was nice but didn’t have everything I was hoping for in it. I felt no pressure to buy it which was great. To my surprise about a week later, Daniel from AutoNation sent me a text that he found a car he thought I would like. When I reviewed the car from the link he sent me, it was perfect! He did a search through the AutoNation national inventory and found a car for me that was in Vegas. We got the car transported here with a fair price and now I have my dream car. Thank you Daniel and AutoNation team so much for your care and easy process to buying a car! More

Found a great 2023 F150 5. 0 on line and to my pleasure it was actually in stock. Great sales and customer service experience all the way from start to delivery. 0 on line and to my pleasure it was actually in stock. Great sales and customer service experience all the way from start to delivery. More