AutoNation Ford Sanford

I made an appointment to have my truck looked at for a leak in the cab I called multiple times before I dropped my truck off to speak to my service advisor. I left three call back messages never received leak in the cab I called multiple times before I dropped my truck off to speak to my service advisor. I left three call back messages never received a call back. I ended up dropping my truck off at the dealership. My advisor wasn’t there for the appointment. I am currently working with Ford to figure out the leak issue on my truck Ford called the dealership multiple times and never got anyone on the phone. The communication is poor long story short I called the dealership to see what was going on with my truck and again no one picked up, so I decided to go pick up my truck. I called again right before I arrived at the dealership again no one picked up I walk into the service office there’s like six people all sitting at their desk, just talking like they didn’t have anything to do. More

Terrible service, poor communication. Was not able to diagnose a simple problem with AC switch. I had to chase down Deven to get my car back after two days .Very unprofessional. This had Was not able to diagnose a simple problem with AC switch. I had to chase down Deven to get my car back after two days .Very unprofessional. This had not been my experience in the past. They have gone downhill big time. Left my car dirty and things tossed from glove box to cup holders like trash. More

Great, follow up after my service. Everything was covered under warranty and fixed the same day. thank you for being the best hometown dealer. Everything was covered under warranty and fixed the same day. thank you for being the best hometown dealer. More

In my book, this is a top-notch Ford dealership -- especially in the "Service Department" arena. I have another Ford dealer much closer to my home but I choose to travel the extra miles here because o especially in the "Service Department" arena. I have another Ford dealer much closer to my home but I choose to travel the extra miles here because of the employees' customer oriented approach. More

Anthony Crawford did a great job. This was the best car buying experience i have ever had This was the best car buying experience i have ever had More

They were straight up and told me the truth. Can’t ask for more than that from a car dealer. Wish there was a bit more room to negotiate but overall it was a good experience. Only issue was the Can’t ask for more than that from a car dealer. Wish there was a bit more room to negotiate but overall it was a good experience. Only issue was the car only had one set of keys. Was able to get a second set from a car key express that come to dealership. Worked out well. More

very fast onlast visit wanted back cabin filter for ac says threw out last timm gave patt back ,it ok says threw out last timm gave patt back ,it ok More

I had my oil changed there , except they forgot to put the O-ring on the filter canister. Came out to my car and found a puddle of oil under it. Thank God I didn't drive it anywhere. The BIGGEST disappo the O-ring on the filter canister. Came out to my car and found a puddle of oil under it. Thank God I didn't drive it anywhere. The BIGGEST disappointment is they are total ignoring me , I called the service manger 2x no answer , I had the sale person that I bought the vehicle from contact him and forward my problem to him (2x) , CRICKETS..... I thought I had found my forever dealership because I had a fantastic experience when buying my vehicle, but there service department ...... More

I have been looking for a ford ranger with the option that I wanted and ford Sanford , they where very nice and where willing to work with me , I hade to drive to the dealership (200plus mile ) with 2 ca that I wanted and ford Sanford , they where very nice and where willing to work with me , I hade to drive to the dealership (200plus mile ) with 2 car , it was a great experience Thanks you More

The sales person (Dan) was great. No pressure at all. Price was decent, The staff was very professional and friendly No pressure at all. Price was decent, The staff was very professional and friendly More