AutoNation Ford Sanford

This is for the service department only. I have visited twice due to the convenience of the location. Both times I felt that I was trying to be sold things that I didn't need for an extremel I have visited twice due to the convenience of the location. Both times I felt that I was trying to be sold things that I didn't need for an extremely high price like the ~$500 tune up (over half of that cost was just changing spark plugs). I never feel like they are looking out for my best interest or trying to be helpful. I have never complained in the past because I don't write negative reviews unless I feel it is warranted to warn others of my experience which just recently happened. I went to Coggin Ford in Orange City to get my tires replaced because I didn't trust the service team at Autonation for anything more than an oil change and thank goodness I made that move. When they went to remove the tires all 16 lugnuts had been stripped (it appeared that it was from applying too much torque). They had to work on them with a hammer for the tires to finally come off. I had just been into Autonation less than a week earlier for an oil change and had, unfortunately, had the tires rotated as well. I had to pay an extra $200 for 16 lugnuts due to them being stripped. Even though it is at least twice the distance from my house I will always make sure to take my Ford into Coggin in Orange City instead of Autonation in Sanford. I am glad that I found a dealership that I can trust that does the job right, keeps me informed, and cares about the quality of job that they do on my car. More

I hate giving bad reviews but with no input there could never be change. This review is only for the service center. I've been a customer for 4 years now and I think this has been the worse. Service rep wa never be change. This review is only for the service center. I've been a customer for 4 years now and I think this has been the worse. Service rep was Louie walked in 5 min before appointment for a simple oil change and check on a recall. I try to explain that this to my service rep doesn't listen. I tell with the papers in hand again he tells me about another recall. 3rd time I had to tell him in a rude way to stop and to read the paper so he understood what I was asking for. Then I asked how much is the oil change 79.00 dollars was the my understanding. His answer: I believe so not this is what it is no do you need anything else nothing. He said oil change and tire rotation note I came in for the oil change. I said is that included he said yes oil change and tire rotation. He said ok left me standing there did all his stuff and said that's it. I got a call the car was ready picked it up went to pay he was not there maybe out to lunch not issue. The new rep told me your charges are 114.00. I ask what was service he said oil change and tire rotation I asked isn't that included he said no I said I just came for the oil change and recall notice. He apologized removed the charge I paid and went on my way. I always check under the hood just to make sure all is in place before I do so i get out of the car my hands smell like oil I said alright they forgot to wipe it down no problem. looked under the hood the air filter cap was not hooked up right. Needles to say you don't get what you paid for I don't want go on but just be aware if your getting service here. If you get good service enjoy this is just my personal experience. More

Never a complaint when I visit AutoNation Sanford Service department. Always professional, courteous and on time with their estimates and service. Thank you! department. Always professional, courteous and on time with their estimates and service. Thank you! More

Brian, sales, was excellent to work with as w as the entire staff I interacted with. I would recommend the dealership to anyone seeking to purchase a vehicle. entire staff I interacted with. I would recommend the dealership to anyone seeking to purchase a vehicle. More

The service center is top notch! John Erber is the best service manager they have! John Erber is the best service manager they have! More

Excellent customer service fro AutoNation Ford Sanford Service center . My vehicle was service in timely manner and kept me in the loop.. Thanks, CHAMP Service center . My vehicle was service in timely manner and kept me in the loop.. Thanks, CHAMP More

They made sale of our Nissan Titan easy and fast. We didn’t have to spend our time being at the dealership all day and everyone at the dealership was nice to deal with We didn’t have to spend our time being at the dealership all day and everyone at the dealership was nice to deal with More

Very professional and helpful. Fast service as well. Would recommend in the sanford area. Thank you Fast service as well. Would recommend in the sanford area. Thank you More

Very nice and communicate with you letting you know exactly what is the problem and get the job done in a timely manner . exactly what is the problem and get the job done in a timely manner . More

Every time I have taken my car in for service. I have received excellent service. The staff was friendly and helpful. I have received excellent service. The staff was friendly and helpful. More