AutoNation Ford Sanford

Originally went to the dealership for parts for another Ford vehicle I own that turned into a sightseeing trip. Was met by Carson and told him what I wanted to see. We went directly to the specific vehicul Ford vehicle I own that turned into a sightseeing trip. Was met by Carson and told him what I wanted to see. We went directly to the specific vehicular. His explanation of the installed systems and features was on point. The finance personnel was real easy to deal with, they did try and up sell some stuff but kept it realistic and did find me the best interest rate. I could’ve and should’ve fought for a better price but I didn’t so that’s on me. I am reserving my opinion of the service dept as of yet till I see how quickly they handle the warranty work it’s in for at only 300 miles. More

We purchased a Mercedes 2016 C300 on Dec. 7th for our college age son. We liked the car for him price was not crazy no prior accidents & was told passed 125 points test all green. Number for 7th for our college age son. We liked the car for him price was not crazy no prior accidents & was told passed 125 points test all green. Number for us is safety & reliability so he can get to practice for his sport. We did a test drive the car started with a rough idle also brakes was vibrating when coming to a stop at low speed & was told that was normal. We decided after the sales person showed us the inspection report to test drive a second time. The car brakes was not vibrating and no longer had rough idle. We purchased car and service warranty. We thought the sales process was good with sales& finance. But now realize sold a bag of xx. Our son was initially happy to get his car. But he noticed the car was still having a rough idle, it started to hesitate when taking off, car has been struggling between 2nd, 3rd, 4th gear & quick excel from 6th to 7th on highway. It jerks between gears. I took the car to North Orlando Mercedes who supposedly did the inspection they told it was a cold weather issue the rough idle jerking was normal for 4matic. As things get worse I made appointment with Autonation Mercedes Maitland today. Luis in service team inspected the car he returned after me waiting 8p - 4:30p for inspection to be completed. He came back with 4 pages of issues that there is no way he said this car should have passed 125 point test cleanly. For example rear brakes are metal on metal & front brakes also need to be done along with a number of issues hence why car is jerking & brakes are vibrating. So to get the sale across the line after we told them this car is for our son. They did not care about safety. We would have purchased a car from them but probably not this one if they were honest about the report. Whoever did the report could not have inspected this car per Mercedes Maitland. We were sold warranty that we were told will cover everything it is the premier level. Well since we have the car less than 30 days we can’t use it and AutoNation we are pass the 7 day period. So we are SOL right now. I will be surprise if someone help us since I can’t get anyone to return my phone calls hence why I am fed up and writing this review. Lesson you can’t trust the report! A very disappointed customer this is the second car we are buying from AutoNation this year. We were stupid because we had a bad experience at AN USA in Sanford after we purchased that car. More

Sterling was a great help in purchasing my car, walked me through everything and was a no pressure sales. through everything and was a no pressure sales. More

My experience was professional and easy to do business. Sales man Anthony Crawford was fabulous. Sales man Anthony Crawford was fabulous. More

The best dealership ever! Charles & Stephen hands down best I’ve ever worked with ever. Charles & Stephen hands down best I’ve ever worked with ever. More

Manager said they tested the brakes in their 170 pt check up. I questioned that they were not very tight. Said they put on new front brake pads. They agreed to put on new back brake pads. Drove off the l up. I questioned that they were not very tight. Said they put on new front brake pads. They agreed to put on new back brake pads. Drove off the lot with confidence brakes were fix. Dead wrong, almost got in accident on I4. They would not let me take to my mechanic for inspection unless sales rep attended. But my mechanic was 25 miles away so that did not work. I immediately took my new car to my mechanic after I bought the car and found that both front and rear rotors were in bad shape and the brake fluid was in bad condition also. Spent $1000 to get brakes working correctly. Called salesman next day to see what they would do and never heard back from AutoNation people. I know it is on me to call them back but would be cautious of their 170 point check up! Almost cost me a big crash because car would not stop on highway driving home from AutoNation. I don’t believe AutoNation had their best interest in taking care of a customer. Just wanted to get the car out the door. More

We showed up on a Sunday was greeted by sterling Swope he asked me what I was interested in I Told him we went out into the parking lot started our search found what I was looking for. Went for a real good t asked me what I was interested in I Told him we went out into the parking lot started our search found what I was looking for. Went for a real good test drive came back in. I got the job done. Thanks, Sterling. More