AutoNation Ford Panama City - Service Center

JC Smith 850-319-5207 9-27-2010 Service Department JC Smith 850-319-5207 9-27-2010 Service Department Cookwhiteheadford Panama City Florid I put my minivan in to be serviced because there IS JC Smith 850-319-5207 9-27-2010 Service Department Cookwhiteheadford Panama City Florid I put my minivan in to be serviced because there IS oil leaking on the spark plugs. Two months later I still have the problem. When I put the van in I was told they had to put the van on a diagnostic computer and that the fee for the diagnostic would be given as credit to the overall job if I decided to go along with the service. I then was told they had to fix all the codes on the diagnostic before they could descover why oil is getting on the spark plugs. I was a yes man at this point because I know I want the job done thats why I brought the vehicle in. Yes do the diagnostic, yes replace the spark plugs and yes replace the coil. Well about three weeks after I put the vehicle in I'm told to come test drive it and see if I'm O.K. with driving it even though the oil on he spark plug job was never fixed (600 doallars later). I saw no need in that. I want the job done that I put it in there to get done, but I went up there anyway. I was shown at that time why the oil was getting on the spark plugs and this is what I have a problem with. The mechanic took me into the service are and he sat infront of his pc. Then, reading off the monitor he tells me "it says here that with this make, model and amount of miles. You are expected to have problems with these bolts, which will make oil get n the plugs." in less than 3 min he gave me the information from the database that it took three weeks of diagnostic testing to not even get a solution. Why couldn't he do that in the first place. I was told that the job would cost 500 dollars. I would have rather paid 500 dollars to fix that in the begining than 600 dollars of things I didnt notice haveing a problem with besides the spark plugs of course. Then have me test drive it and make a decision. Because, when I took the advice and paid out and drove the van home it was a desaster. The next day my spouse was running aroung town and the van shut off on her. Actually 5 times that day while she was trying to get it home. I take the van back and tell them what happened and how I took it was them saying 'oh yea, by the way a vacuum leak is associated with this bolt problem','maybe'. You should get that fixed also. THE PROBLEM HUH? I was talked out of doing what I wanted and into what they wanted. Then to be tld to do what I wanted. My spouse was stranded several imbarassing times in one day. She hates our vehicle now and at one point blamed me! My van is still there. We ars supposed to negotiate tomorrow on a better price. I think 800 dollars is fair had I not had a bad experiance. For me to repeat a positve review of my experiance with Cookwhitheadford I want two pay that. Another 2oo dollars brings my overall total to 800 dollars and I want the van done by Thursday it has been two months now without our vehicle. This is my first step to reporting my complaint in written form. I will continue with the complaint process if terms can not be meet tomorrow verbally. More