AutoNation Ford Panama City - Service Center

Ford Fiesta 2011, sole to me for 18,000 Leaving the lot Ford Fiesta 2011, sole to me for 18,000 Leaving the lot the steering wheel started to rub, offered to fix it, but NOT under warranty. 394 miles on v Ford Fiesta 2011, sole to me for 18,000 Leaving the lot the steering wheel started to rub, offered to fix it, but NOT under warranty. 394 miles on vehicle. (where from) GOOD QUESTION! Two weeks in, brakes start to squeal. They get worse, and worse and worse. Called them, they only documented twice out of the 5 times, and continued to tell me, they were new, they squealed beacause of this and they were fine. NO FIXING DONE! (I am a single mother, who drives around with my kid, and this dealership was an hour away) 1 month in, tires going flat, and oil needed changed. Per dealer, normal. 2 months in, check engine light comes on, Per dealer, sensor. 3 months in, car starts to drive jumpy. Take it in, dealer does a test and realizes ""something"" is wrong, and will call me with what. 10 days later, NO CALL! I call, Per dealer, they had to order a part and would call me when in. 7 days later, they get the part, and make me an appointment. Go for my appointment, TURNED AWAY! Per dealer, they did not have time to do what they needed. Asked for Gm, Cust svc and sales manager, Per dealer, theyd get back to me FINALLY met with the sales manager, Randy, who offered to buy it back for, get this 11,000. Told me he had no incentive to help me since I did not want to do business with FORD. Said he felt GOOD about his trade in number and everything I had gone through and lastly, wouldnt bother Him at all if people knew. People, DO NOT DO NOT DO NOT Buy a vehicle or do business with this dealership. There are no morals, no truths, no cares, no concerns and certainly NO vehicle safe to drive. More

Great service department provided transportation home and back while needed service repairs were made. Quality service accompanied by friendly service staff determined to provide customer service satisfacti back while needed service repairs were made. Quality service accompanied by friendly service staff determined to provide customer service satisfaction. Thanks Mike G. and service staff. Even on Saturday I received assistance. More

JC Smith 850-319-5207 9-27-2010 Service Department JC Smith 850-319-5207 9-27-2010 Service Department Cookwhiteheadford Panama City Florid I put my minivan in to be serviced because there IS JC Smith 850-319-5207 9-27-2010 Service Department Cookwhiteheadford Panama City Florid I put my minivan in to be serviced because there IS oil leaking on the spark plugs. Two months later I still have the problem. When I put the van in I was told they had to put the van on a diagnostic computer and that the fee for the diagnostic would be given as credit to the overall job if I decided to go along with the service. I then was told they had to fix all the codes on the diagnostic before they could descover why oil is getting on the spark plugs. I was a yes man at this point because I know I want the job done thats why I brought the vehicle in. Yes do the diagnostic, yes replace the spark plugs and yes replace the coil. Well about three weeks after I put the vehicle in I'm told to come test drive it and see if I'm O.K. with driving it even though the oil on he spark plug job was never fixed (600 doallars later). I saw no need in that. I want the job done that I put it in there to get done, but I went up there anyway. I was shown at that time why the oil was getting on the spark plugs and this is what I have a problem with. The mechanic took me into the service are and he sat infront of his pc. Then, reading off the monitor he tells me "it says here that with this make, model and amount of miles. You are expected to have problems with these bolts, which will make oil get n the plugs." in less than 3 min he gave me the information from the database that it took three weeks of diagnostic testing to not even get a solution. Why couldn't he do that in the first place. I was told that the job would cost 500 dollars. I would have rather paid 500 dollars to fix that in the begining than 600 dollars of things I didnt notice haveing a problem with besides the spark plugs of course. Then have me test drive it and make a decision. Because, when I took the advice and paid out and drove the van home it was a desaster. The next day my spouse was running aroung town and the van shut off on her. Actually 5 times that day while she was trying to get it home. I take the van back and tell them what happened and how I took it was them saying 'oh yea, by the way a vacuum leak is associated with this bolt problem','maybe'. You should get that fixed also. THE PROBLEM HUH? I was talked out of doing what I wanted and into what they wanted. Then to be tld to do what I wanted. My spouse was stranded several imbarassing times in one day. She hates our vehicle now and at one point blamed me! My van is still there. We ars supposed to negotiate tomorrow on a better price. I think 800 dollars is fair had I not had a bad experiance. For me to repeat a positve review of my experiance with Cookwhitheadford I want two pay that. Another 2oo dollars brings my overall total to 800 dollars and I want the van done by Thursday it has been two months now without our vehicle. This is my first step to reporting my complaint in written form. I will continue with the complaint process if terms can not be meet tomorrow verbally. More