AutoNation Ford Panama City - Service Center

Poor customer service, service department 3-6-19 Scheduled an appoinment to get 2 item repaired that were under warranty. I have an interlock device installed in my truck. That is my problem t 3-6-19 Scheduled an appoinment to get 2 item repaired that were under warranty. I have an interlock device installed in my truck. That is my problem that they have to work with, since they sold me the truck. When I told them about it they got an attitude and I was told that they had someone that could take it out of the truck. By the law, I cant let them do that. Told them I could show them how to use it and they had to go speak to someone else. When she came back she said I would have to leave it, that it would be a week and a half before they could look at it! What did the give me an appointment for if it was going to be 10 more days or so before they would look at it. Will never do business with them again!! More

A long way from home with a car not running properly. While traveling to Florida the car had a miss. When we got here I came back to the place we had visited years ago although it had changed hands the pe While traveling to Florida the car had a miss. When we got here I came back to the place we had visited years ago although it had changed hands the people working there were just as good the second time as the first. They treated me like family as before if I ever have a car problem while in Panama City this is where I will go. Thanks to all the people there. More

Supreme, top of the line customer service. Butch and Sean always provide exceptional customer service and go above and beyond. Although this is the first occasion in which I have worked with S Butch and Sean always provide exceptional customer service and go above and beyond. Although this is the first occasion in which I have worked with Sean he proved to me in a very short time that he is a very honest and caring individual and is truly concerned with his customers happiness. I have worked with Butch on several occasions as well and he has never let me down. You are lucky to have them in your service department. More

Say No to Door Handle Repair Before shelling out over $500 on estimated service repairs on a "broken" door handle in my Ford at Autonation Ford of P.C., I decided to check out ano Before shelling out over $500 on estimated service repairs on a "broken" door handle in my Ford at Autonation Ford of P.C., I decided to check out another option---a collision repair center. Lucky for me the entire guts of the door handle mechanism wasn't even broken...the cable had just popped loose. It took a collision guy 20 minutes to repair it for FREE. FYI: broken door handles are notorious in Fords (according to the collision guy, You Tube, and Google sites), but oddly, NO RECALLS yet issued. Glad I shopped around and saved my ton of money. More

Dawn in service, took Me under her wings! Thanks a lot! I was visiting in town, from Cincinnati, Ohio, and I really was thankful that yall were there. I had trouble with my AC and a recall on my 2012 Ford F I was visiting in town, from Cincinnati, Ohio, and I really was thankful that yall were there. I had trouble with my AC and a recall on my 2012 Ford Focus transmission. I'm only 17, and Dawn was helping me every step of the way. She literally made me feel comfortable, and at ease. You guys also fixed my car, in a small window of time, which I really appreciate. Dawn in the Service department is awesome, and would definitely tell my friends to come here(if I lived here). Thanks Dawn and Ford for a great experience. More

They managed to turn my drive shaft 180 degrees resulting in severe driveline vibration, but they don't believe it is their responsibility. More details below: I drop off my truck for scheduled appointmen in severe driveline vibration, but they don't believe it is their responsibility. More details below: I drop off my truck for scheduled appointment to balance wheels. Four hours later, they finally look at it and ask about changing some U-Joints and similar work. I approve the work. . What they didn't tell me was "It's gonna take all day". At the end of the day it seemed worse than ever and they said they ran out of time to balance the wheels. REMEMBER -- that's why I took it there. They are so sorry, but if I can bring it back first thing in the morning (7AM), they'll get those wheels balanced. THE NEXT DAY So I do a quick turn around and a hour long drive gets me back the next day at 7AM so they can get on it "right away". (We're still just talking about a wheel balance. ) Five and one half hours later they tell me the truck is done but believe the vibration isbeing caused by something else. I've now spent over $650 and they now think the real problem is an out of balance drive shaft caused by a balancing weight coming off. They recommend another service company that specializes in this work, but I ignore their advice, which by now seems to be the only "good" advice. Two months later, and I find out what's wrong with my truck. After arriving back at my summer residence the local garage, after about three hours of assorted checking, adjusting and wondering finally called me and asked " IS THERE ANY CHANCE THEY" (cook whitehead)" COULD HAVE PUT THE DRIVE SHAFT 180 DEGREES BACKWARDS ?" SO after another $250 the damage done by COOK WHITEHEAD is fixed. So I'm around $900 . I felt I should have financial participation from Cook Whitehead and despite letters sent by me with copies of all repair bills and a referral letter from FORD MOTOR CO> NO response from WHitehead. More

Ford Fiesta 2011, sole to me for 18,000 Leaving the lot Ford Fiesta 2011, sole to me for 18,000 Leaving the lot the steering wheel started to rub, offered to fix it, but NOT under warranty. 394 miles on v Ford Fiesta 2011, sole to me for 18,000 Leaving the lot the steering wheel started to rub, offered to fix it, but NOT under warranty. 394 miles on vehicle. (where from) GOOD QUESTION! Two weeks in, brakes start to squeal. They get worse, and worse and worse. Called them, they only documented twice out of the 5 times, and continued to tell me, they were new, they squealed beacause of this and they were fine. NO FIXING DONE! (I am a single mother, who drives around with my kid, and this dealership was an hour away) 1 month in, tires going flat, and oil needed changed. Per dealer, normal. 2 months in, check engine light comes on, Per dealer, sensor. 3 months in, car starts to drive jumpy. Take it in, dealer does a test and realizes ""something"" is wrong, and will call me with what. 10 days later, NO CALL! I call, Per dealer, they had to order a part and would call me when in. 7 days later, they get the part, and make me an appointment. Go for my appointment, TURNED AWAY! Per dealer, they did not have time to do what they needed. Asked for Gm, Cust svc and sales manager, Per dealer, theyd get back to me FINALLY met with the sales manager, Randy, who offered to buy it back for, get this 11,000. Told me he had no incentive to help me since I did not want to do business with FORD. Said he felt GOOD about his trade in number and everything I had gone through and lastly, wouldnt bother Him at all if people knew. People, DO NOT DO NOT DO NOT Buy a vehicle or do business with this dealership. There are no morals, no truths, no cares, no concerns and certainly NO vehicle safe to drive. More

Great service department provided transportation home and back while needed service repairs were made. Quality service accompanied by friendly service staff determined to provide customer service satisfacti back while needed service repairs were made. Quality service accompanied by friendly service staff determined to provide customer service satisfaction. Thanks Mike G. and service staff. Even on Saturday I received assistance. More

JC Smith 850-319-5207 9-27-2010 Service Department JC Smith 850-319-5207 9-27-2010 Service Department Cookwhiteheadford Panama City Florid I put my minivan in to be serviced because there IS JC Smith 850-319-5207 9-27-2010 Service Department Cookwhiteheadford Panama City Florid I put my minivan in to be serviced because there IS oil leaking on the spark plugs. Two months later I still have the problem. When I put the van in I was told they had to put the van on a diagnostic computer and that the fee for the diagnostic would be given as credit to the overall job if I decided to go along with the service. I then was told they had to fix all the codes on the diagnostic before they could descover why oil is getting on the spark plugs. I was a yes man at this point because I know I want the job done thats why I brought the vehicle in. Yes do the diagnostic, yes replace the spark plugs and yes replace the coil. Well about three weeks after I put the vehicle in I'm told to come test drive it and see if I'm O.K. with driving it even though the oil on he spark plug job was never fixed (600 doallars later). I saw no need in that. I want the job done that I put it in there to get done, but I went up there anyway. I was shown at that time why the oil was getting on the spark plugs and this is what I have a problem with. The mechanic took me into the service are and he sat infront of his pc. Then, reading off the monitor he tells me "it says here that with this make, model and amount of miles. You are expected to have problems with these bolts, which will make oil get n the plugs." in less than 3 min he gave me the information from the database that it took three weeks of diagnostic testing to not even get a solution. Why couldn't he do that in the first place. I was told that the job would cost 500 dollars. I would have rather paid 500 dollars to fix that in the begining than 600 dollars of things I didnt notice haveing a problem with besides the spark plugs of course. Then have me test drive it and make a decision. Because, when I took the advice and paid out and drove the van home it was a desaster. The next day my spouse was running aroung town and the van shut off on her. Actually 5 times that day while she was trying to get it home. I take the van back and tell them what happened and how I took it was them saying 'oh yea, by the way a vacuum leak is associated with this bolt problem','maybe'. You should get that fixed also. THE PROBLEM HUH? I was talked out of doing what I wanted and into what they wanted. Then to be tld to do what I wanted. My spouse was stranded several imbarassing times in one day. She hates our vehicle now and at one point blamed me! My van is still there. We ars supposed to negotiate tomorrow on a better price. I think 800 dollars is fair had I not had a bad experiance. For me to repeat a positve review of my experiance with Cookwhitheadford I want two pay that. Another 2oo dollars brings my overall total to 800 dollars and I want the van done by Thursday it has been two months now without our vehicle. This is my first step to reporting my complaint in written form. I will continue with the complaint process if terms can not be meet tomorrow verbally. More