AutoNation Ford Panama City - Service Center

My Service Manager David Ward did an excellent job of taking care of me and keeping me informed about my AC problem. The dealarship over all worked well with me and I am so far please with the repairs an taking care of me and keeping me informed about my AC problem. The dealarship over all worked well with me and I am so far please with the repairs and service. More

I was pleased to be able to get "walk in" service without having to leave my vehicle all day, and didn't mind waiting 2-1/2 hours in the nice, airconditioned waiting area. having to leave my vehicle all day, and didn't mind waiting 2-1/2 hours in the nice, airconditioned waiting area. More

There were SO many troubling issues with this dealership. The service department and the towing dispatcher were awful. I'll never return and have nothing good to say about it. The service department and the towing dispatcher were awful. I'll never return and have nothing good to say about it. More

Terrible Repair service, took 8 days to complete 2 recalls which the local shop stated did not have to be completed. Never did the recalls! Had a dash control issue that developed after the previous recalls which the local shop stated did not have to be completed. Never did the recalls! Had a dash control issue that developed after the previous recall months ago. They worked under my dash, once I got it back the radio and air conditioner and navigation were not operating properly. Then charged me $1,000 for repairs. Poor, poor operation! Pitiful Tech. Service. General Manager ( Steve Martin) condescending attitude! Purchased my last Ford Product! More

The dealership itself seems okay the service manager Ronnie is a great guy. Their service person Wes took completed advantage of me and I still have not got anything that I took my truck there for done Ronnie is a great guy. Their service person Wes took completed advantage of me and I still have not got anything that I took my truck there for done correctly! $1,000 later and still no closer to my solution thanks for nothing but screwing me out of my money!!!!! More

Made appointment two weeks prior to service date and it took a week before they even looked at my vehicle, would not call to advise me anything so I had to keep calling the service department to find out w took a week before they even looked at my vehicle, would not call to advise me anything so I had to keep calling the service department to find out what was going on. I finally had to go to the service manager to complain and still no progress until I got upset when they told me they were backed up and only had two diesel mechanics and others ahead of me. I questioned why did they give an appointment if they could not provide the service when scheduled. When they make appointment it is not the customer problem if they can not provide. My suggestion to customers is if you need ford service done to your vehicle take it to someone else because this one will keep your car until the cows come home. You have to keep bothering them to get anywhere and then you will end up making complaints because they can not perform when required and if you are lucky to get a return call from your adviser you will get nothing but excuses. More

I took my vehicle in to this dealer for an oil leak. I was told the valve cover gaskets and the qil pan gaskets were the cause of the leak. Replacing them would cost almost $2,500 and would take approxima was told the valve cover gaskets and the qil pan gaskets were the cause of the leak. Replacing them would cost almost $2,500 and would take approximately 4 days. I agreed. Six days later when I called, I was told that parts were required and they hadn't started on the car. No one called me to update. I was then told the technician would start on my car when he finished other cars, and that it would take another week. That week went by, and when I called today, I was told that it may take another week, which would mean that they will have had my car for a month. I have been dealing with this service department for 13 years, and have never experienced this poor service. Fortunately, this will be the last service they will do on my vehicles. The large screen TV in the waiting area says "Of course we can fix it, we built it". I guess that only applies to cars under warranty. Never again!!!!! More

Worst service department writer in the history of car dealerships. My husband and I were on vacation here. Unfortunately, we are being told we may have to evacuate, the campground we are at, in the next dealerships. My husband and I were on vacation here. Unfortunately, we are being told we may have to evacuate, the campground we are at, in the next 48 hours due to the threat of a tropical storm/possible hurricane. The irony of it all is that we were on our way to pickup a new rv ac unit ( it went out the night before) when our Ford F-250 threw an error code. We stopped at this dealership since the truck was a diesel and generally requires a tech with diesel knowledge. When we told service writer what code it produces he literally shrugged us off. Then rudely told us it would be three weeks before he could even have anyone look at it. I understand that may be the situation, but we were very stressed and concerned about being able to tow our rv and evacuate! Not to mention, I’m an emergency room frontline healthcare worker and now may have to report home in 12 hrs. He had no care or concern for us. He didn’t make any suggestions as to what we could, but worst of all was he demeanor and lack of compassion!! I’m not surprised this dealership only has 2.6 stars! Fortunately, we found A &D Repairs. They immediately took our truck in to repair it. I can’t praise him or his staff enough! What nice caring people. If you are having diesel issues and are in Panama City, Florida do yourself a favor and take it to A&D Repairs! More