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AutoNation Ford Panama City - Service Center

Panama City, FL

4.3
728 Reviews

728 Reviews of AutoNation Ford Panama City - Service Center

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August 05, 2021

Always have had great service and will continue to bring our truck to this dealership for service. More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bonewit, Patricia Zaykowski, Mark McDonald
Aug 06, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 05, 2021

Was in and out in the time they said. Had to come back after ordering parts they didn't have. All in all, completely satisfied! More

by Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bonewit, Patricia Zaykowski, Mark McDonald
Aug 06, 2021 -

AutoNation Ford Panama City responded

Hi Elizabeth, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 04, 2021

On time service, efficient staff, reasonable price. Good experience all around. Don’t need to say anything else, the above should tell you everything you need to know. More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond
Aug 06, 2021 -

AutoNation Ford Panama City responded

Larry, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Panama City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2021

AutoNation does quality work and has maintained my trucks for 13 years. I can depend on it being done right. I trust David Ward and follow his recomendations More

by dick edwards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ward
Aug 20, 2021 -

AutoNation Ford Panama City responded

Hello Dick, thank you for your kind review; we are happy to pass along your comments to David here at AutoNation Ford Panama City! We always strive to provide personable and excellent customer service. Thank you again for the review!

Aug 20, 2021 -

dick edwards responded

It is fine to pass my comments on to David Ward and the staff at Autonation Ford. Also prayers for Allison Ward for her healing from cancer. Also the outdoor greeter, DeWayne, is a great asset, always pleasant, smiling and friendly.

August 02, 2021

Scheduled an appointment for recall by Ford. What was supposed to be a half day repair it took 3 hours short of 2 days. Why an appointment if you cannot do the work when scheduled? More

by 9thhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service technician was Sean
Aug 20, 2021 -

AutoNation Ford Panama City responded

Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please reach out to us at (850) 253-7000 to speak to our manager directly.

July 31, 2021

Worst customer service I’ve ever had at a dealership. Rude and unable to complete requested work. 7:30am appointment, 3:00pm truck not touched. More

by Travis73011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raymond Irwin
Aug 20, 2021 -

AutoNation Ford Panama City responded

Hi, we regret your experience with us here. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (850) 253-7000 -- we hope to hear from you soon.

July 30, 2021

Very professional staff. Some days calls were returned fast. Some days calls were said that would return my call by the end of the day, which were not returned(twice). I wish repair would not have taken t More

by William.reed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Woodham
Aug 20, 2021 -

AutoNation Ford Panama City responded

Hi William, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

July 28, 2021

Dennis at the service desk was great. He texted me giving me status updates and set clear expectations. However whoever worked in it obviously didn’t test drive it after. My check engine light came in immedi More

by Alan mayeur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis was the only one I talked to. lol
Aug 17, 2021 -

AutoNation Ford Panama City responded

Hi, we are disappointed to hear that you did not have a more positive experience with us at AutoNation Ford Panama City. We'd like the opportunity to discuss this with you. Please reach out to us at (850) 253-7000 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!

July 27, 2021

Very nice service rep, the car was repaired in less time than expected. Received text as soon as repair on car was finished. Thanks for the professional treatment. More

by ps1043
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Woodman, Brad Bonewit, Patricia Zaykowski, Mark McDonald
July 26, 2021

Fast work time. Clean spaces I do not like dirty spaces. Very personal care from David. I have no idea what else to say here. More

by sahay2256
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David