AutoNation Ford Panama City - Service Center

Normally I loathe the thought of going to this dealership, however it is the only one in about 100 miles from me so I am limited on choices. The only reason I go to this dealership is for warranty dealership, however it is the only one in about 100 miles from me so I am limited on choices. The only reason I go to this dealership is for warranty work, anything else I go ANYWHERE else. I've had multiple bad experiences here. For example, once before I showed up for a scheduled oil change, but apparently the scheduling people are not co-located with the dealership so there is no coordination with the service writers so I was denied an oil change and told to wait 3 weeks. This, was after I stood patiently to be helped for 5+ minutes while people typed on their computers and stared at me. Another time I went in for a PCM flash for updated codes on my transmission and they didn't have the proper codes, but the guy said come back in 2 weeks, that they will have them and I don't need an appointment, it only takes a few minutes. Month later, I stop in, and am told that I need an appointment, after I relay what I was told, they say just to drop it off in the AM one day and leave it for the day and they will get to it. So, needless to say my experiences with Autonation have been painful. The reason I gave it 3 stars was because this last time I went about 3 days ago, they totally took care of me. I actually pulled the Asst Service Mngt aside and told him pretty much what I wrote here and he said they are working on it, so I am hopeful that they can turn things around here. The only reason I sayd "Yes" I would recommend this dealership is because its a lack of options being the only one in the area. More

Wonderful maintenance service!Wesley was VERY helpful Wonderful maintenance service! Wesley was VERY helpful and Service was completed during the timeframe given. My husband and I will be going back r Wonderful maintenance service! Wesley was VERY helpful and Service was completed during the timeframe given. My husband and I will be going back regularly for our car maintenance. More

Service department was helpful, prompt and courteous. Dealership was clean and people respected distance with COVID. Thank you. Dealership was clean and people respected distance with COVID. Thank you. More

Really appreciated the quick responsiveness to a tire problem I had. The Service Rep was very friendly and very nice about handling the the issue. I was in and out in about an hour. I’ve been coming t problem I had. The Service Rep was very friendly and very nice about handling the the issue. I was in and out in about an hour. I’ve been coming to AutoNation Ford for over 15 years receiving great service….service that I can trust. I won’t go anywhere else for service on my Ford Explorer! Steve Robinson More

They treated our old Hurricane Michael damaged work van like it was brand new. How they do what they do in this heat day after day is amazing. From service writers to the get ready team they were great. like it was brand new. How they do what they do in this heat day after day is amazing. From service writers to the get ready team they were great. More

my f250 was in the shop 4 different time for the leaking sunroof and the main computer had stop working. finally the head of the service dept. met with me and he got all my issues fixed. sunroof and the main computer had stop working. finally the head of the service dept. met with me and he got all my issues fixed. More

Service was excellent! customer service was friendly and Knowledgeable. I was notified when work was complete Knowledgeable. I was notified when work was complete More

Mr. Sean was very nice and helpful. He told me how much it would cost for the services I wanted performed on my vehicle. He informed me of the progress on my vehicle. Mr. Sean definitely scores a 5 star!! it would cost for the services I wanted performed on my vehicle. He informed me of the progress on my vehicle. Mr. Sean definitely scores a 5 star!! More

The experience with Autonation Ford in Panama City Florida was a good experience where we encountered a clean facility with knowledgeable and courteous staff. Florida was a good experience where we encountered a clean facility with knowledgeable and courteous staff. More

I cannot say enough good things about Raymond in the service center. He made a stressful experience with my vehicle (had to be towed) into a pleasant experience. While my car was there he let me know ab service center. He made a stressful experience with my vehicle (had to be towed) into a pleasant experience. While my car was there he let me know about the special they had on breaks (which I knew I would have to replace soon), he did so in an informational way versus being pushy about it- he saved me money and saved me a trip since he got it taken care of while it was there. He exceeded all my expectations. I would highly recommend him if your car is there for service, they are lucky to have him. More