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AutoNation Ford Panama City - Service Center

Panama City, FL

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728 Reviews of AutoNation Ford Panama City - Service Center

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September 06, 2021

Not helpful - gave 4 chances to correct the problem. Did exactly what was asked of me to try to correct the problem with still no outcome. More

by msbecca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
Sep 08, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (850) 253-7000 to discuss what we can do to help.

September 06, 2021

The service was excellent. The dealership was spotless. Great attention to detail. The service engine light was on when I got ready to leave. Sean took the car back to the mechanic and got it reset quickly More

by Kelly Garrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Erhard
Sep 08, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 05, 2021

You have one individual working in the service department that is very rude individual that doesn't need to be working with the public. He was bad enough that one of the other service reps apologizing for hi More

by leonardconner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know the individual's name he work customer intake for car service
Sep 08, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 05, 2021

The recall service took 3 days because the tires were not in stock. A recall on tires should have tires in stock. I was not informed each day on progress on service. I needed transportation to pickup the More

by 331interceptor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad Bonewit, Patricia Zaykowski, Mark McDonald
Sep 08, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (850) 253-7000 to discuss what we can do to help.

September 03, 2021

Service was great, was greeted promptly and had vehicle checked in and in the waiting line for my service within five minutes, and when the vehicle was completed it was a simple thank you here are your key More

by Joaquinlopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Zaykowski
Sep 06, 2021 -

AutoNation Ford Panama City responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Ford Panama City. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 03, 2021

As expected, I received great costomer service by my service advisor, John Meola. With my scheduke being tight and his schedule being almost full, John was able to find a time-slot that worked for me an More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Meola
Sep 06, 2021 -

AutoNation Ford Panama City responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Ford Panama City. Don't hesitate to call us if you ever need anything. Be safe on the road!

Sep 06, 2021 -

Larry responded

With all that goes on in the world, it's nice to know that you can trust the Ford dealership to give you good service and fair prices. Thanks again.

September 01, 2021

I have had many issues with my F-150. I have called roadside assistance 4 times on my vehicle which was bought new. Please understand how unhappy I have been since purchasing this vehicle. I waited 2 More

by miksid2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victor
Sep 06, 2021 -

AutoNation Ford Panama City responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Panama City take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (850) 253-7000 to discuss what we can do to help.

Sep 06, 2021 -

miksid2 responded

I tried to reach the operator to ask to speak to the GM and the prompt says to press 0 or stay on the line but it keeps repeating the same options over and over.

September 01, 2021

The service that was provided on my vehicle was excellent. The service advisor John Meola does an excellent job anytime we have him as a service advisor. More

by alberta.south
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Meola
Sep 04, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 01, 2021

Great dealership. Great service. This visit treatment was not up to par. Employee that waited on me was rude and argumentative. Management resolved issue. Employee didn’t apologize for his mistake jus More

by suzcbreeze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wesley Mendoza
Sep 06, 2021 -

AutoNation Ford Panama City responded

Hi, we appreciate you taking the time to leave us a response, Suzcbreeze! If you need more help, our team is available to talk -- safe travels!

August 31, 2021

The service was good and service advisor was good to More

by dmstewart81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald woodham
Sep 03, 2021 -

AutoNation Ford Panama City responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

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