AutoNation Ford Panama City - Service Center

i made an appt for 2 recalls only to be told only one could be one I must wait till the other one breaks before they can fix it could be one I must wait till the other one breaks before they can fix it More

The dealership is always in a clean and neat condition. Was a little unsure how to use the coffee machine but a staff member was very helpful when asked to help. Was a little unsure how to use the coffee machine but a staff member was very helpful when asked to help. More

I have been using Auto Nation Ford, Panama City for 4+ years for my 2016 F150. I am pleased with the service departments performance. years for my 2016 F150. I am pleased with the service departments performance. More

Duane and Mary Ogden are great representatives of the location. However the communication is very inconsistent from the rest of the team. I will be returning to Marianna Ford for all my needs. Last issue location. However the communication is very inconsistent from the rest of the team. I will be returning to Marianna Ford for all my needs. Last issues summarized below. -Took new f250 in for engine light - DEF issue. Picked up as planned same day, light came right back on within 10 miles. ( 45 min drive one way for me) -Mgr said to bring back the next week. I did. Dropped off at 9am. Waited and waited on a call. Nothing. Called numerous times for service- NA NA NA. Everyone went home and I did not know any status on the truck. - Next am, no call so I call a service Mgr around 9. Set up to text me updates. No updates. -3:00 pm I call back. Talked to manager. He did finally have someone call me- truck was ready. - While I wanted them to test drive it, I was surprised to learn they drove it 30 miles. Seemed excessive to me but anyway, it was finally fixed. Love Ford- own stock and it’s pretty much all I have ever owned. I understand the staffing issues but when people are telling you they work 116 hours a week, (which is hard to imagine that’s possible as they are not open 7 days a week) and using that as a reason to not keep customers informed on the vehicle status, it’s concerning. If everyone at this dealership would come to a mutual understand of “what good” looks like, I think they could begin to solve a number of their issues. Best wishes. Henry Jordan More

Have been dealing with Autonation Ford Panama City since 2007. Some repairs take longer than others and some take longer than expected, but I have always been treated courteously and given a full explanatio 2007. Some repairs take longer than others and some take longer than expected, but I have always been treated courteously and given a full explanation of what was done and why. I have no complaints. More

Great job all around. No issues with vehicle, service was quick and smooth. Great job quick and smooth. Great job More

Fantastic customer service. Took care of me and walked me through things step by step. Really appreciated the professionalism and the honesty throughout the entire process. through things step by step. Really appreciated the professionalism and the honesty throughout the entire process. More

I have a problem with my radio. Bad reception. Still under warranty.they blamed it on the aftermarket antenna. It worked fine until the last time I bought it in for service. And kept it All day! under warranty.they blamed it on the aftermarket antenna. It worked fine until the last time I bought it in for service. And kept it All day! More

Overall good experience with dealership. My vehicle did not take long for my oil change. not take long for my oil change. More

Made appointment for brakes on my car dropped it off 815 am and told them I would be back around 515 pm when I returned the car was not ready and they told me it would take several days to complete. Worst am and told them I would be back around 515 pm when I returned the car was not ready and they told me it would take several days to complete. Worst service department. More