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AutoNation Ford Panama City - Service Center

Panama City, FL

4.3
728 Reviews

728 Reviews of AutoNation Ford Panama City - Service Center

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November 06, 2021

Sean Erhard of Service department was great. Sean was one of the best service writer I ever had, Very helpful. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Erhard
Nov 09, 2021 -

AutoNation Ford Panama City responded

Hi Dave, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Nov 11, 2021 -

Dave responded

Thanks.

November 06, 2021

Needs to improve the follow up when customers are waiting on parts. I always have to follow up because no one seems to be managing the process. More

by Rchance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Nov 09, 2021 -

AutoNation Ford Panama City responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (850) 253-7000. We hope to hear from you.

November 04, 2021

Always very nice and friendly. Had to wait three weeks to get on schedule for oil and tire rotation. That’s been unusual but expected dur to covid. Service representative knowledgeable More

by Mlabraham04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t have name
Nov 07, 2021 -

AutoNation Ford Panama City responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Nov 07, 2021 -

Mlabraham04 responded

My service representative that day was Ronnie. He was very nice and took care of us. Please let him know I would ask for him again.

November 04, 2021

Service Dept. Is great. David Ward is very Professional. AUTONATION FORD is 1st class Dealership I've purchased 2 vehicles from that dealership.2005 and 2019. More

by Markrbenton@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service David Ward Tracy Black
Nov 08, 2021 -

AutoNation Ford Panama City responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 03, 2021

I recently had our Ford Flex in for an oil change. The "Low Tire" light was on also. The oil was changed and after an inspection of the low tire, more air was added to it. After about 100 miles of driving More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Woodham
Nov 07, 2021 -

AutoNation Ford Panama City responded

Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Nov 07, 2021 -

Larry responded

I was surprised at the lack of concern for my recent review. I can only hope that it was reviewed by a robot and not someone associated with the Customer Service Dept. from Autonation.

November 03, 2021

John Meola usually takes care of my truck service but he was out that day so I was a little disappointed at the time. Fortunately Ronnie stepped in and got me in and out very quickly. Ronnie got everything More

by Boomermat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Nov 07, 2021 -

AutoNation Ford Panama City responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 29, 2021

People are nice and Very helpful, my car running like new every time it comes out, definitely recommend everyone More

by Nguyentung917
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bonewit, Patricia Zaykowski, Mark McDonald
Nov 02, 2021 -

AutoNation Ford Panama City responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 26, 2021

It’s a good dealership. Used to be better. My most recent visit required 2 recalls to be done, 1 to replace a faulty throttle body, the second to replace airbag inflators. Was told that the throttle More

by Raptor_x22
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean
Oct 29, 2021 -

AutoNation Ford Panama City responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (850) 253-7000 to discuss what we can do to help.

October 26, 2021

SLOW,SLOW,SLOW. SLOW.SLOW. MY appointment was for 8am. I arrived at 7;45. Checked in to have my F-150 serviced. Oil change and tires rotated. I waited 3, THREE hours. Next time my truck needs service. I wi More

by macarter155
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad Bonewit, Patricia Zaykowski, Mark McDonald
October 25, 2021

Wonderful service. My Service Tech was very good, explained everything and saw I had an answer to my questions. More

by diane.whiddon84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ward
Oct 29, 2021 -

AutoNation Ford Panama City responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

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