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AutoNation Ford Panama City - Service Center

Panama City, FL

4.3
728 Reviews

728 Reviews of AutoNation Ford Panama City - Service Center

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November 15, 2021

David was able to help me on short notice during their busiest times. I won't use any other business for my vehicle service More

by JerryV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ward
Nov 21, 2021 -

AutoNation Ford Panama City responded

Hi Jerry! We're so happy David was able to help you out! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 14, 2021

I made a 7:30 appointment, my truck wasn’t even started on until around noon, at 2 I requested they bring my truck outside so I could leave. No answers at to what was wrong with my truck or what we could d More

by Mserpas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victor was my service advisor, he did his best and I was very appreciative of his efforts, that guy deserves a week off with pay for how hard he works!
Nov 17, 2021 -

AutoNation Ford Panama City responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Panama City. If you are willing, please call our General Manager at (850) 253-7000 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 12, 2021

Victor did a great job and was willing to make sure I was taken care of. More

by Earlfillingim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor — Great Job
Nov 15, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 12, 2021

They got me in for warranty work in a very timely manner/ Thank You very much. More

by mike.muir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean in Service
Nov 15, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 11, 2021

Great service and tire purchase for my truck. John Meola usually takes care of my truck service but he was out that day so I appreciate the service staff assistance. More

by bc21bc27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Meola, Patricia Zaykowski
Nov 14, 2021 -

AutoNation Ford Panama City responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 10, 2021

The service writer was very helpful in resolving billing isssues. I was surprised at the total bill. I should of asked for an estimate. I'll look for a chaper oil change price on the next one. More

by kethorndyke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer
Nov 14, 2021 -

AutoNation Ford Panama City responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 09, 2021

Victor Reynosa was my Service Advisor and he was friendly, knowledgeable and courteous. He also kept me informed as work progressed. All work was completed satisfactorily. More

by Big Edge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynosa
Nov 14, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for your kind review; we are happy to pass along your comments to Victor here at AutoNation Ford Panama City! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!

November 08, 2021

I have used AutoNation for years. I used them when they were Cook Whitehead. If there is a problem they will go out of their way to make it right! Very good Service Manager and Dave Ward, Service advisor! More

by phr2446
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay MaPhail and Dave ward
Nov 10, 2021 -

AutoNation Ford Panama City responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Panama City. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

November 08, 2021

NOTE: One lug nut per tire was loose and one was about to fall off. I have picture and would love to attach but no option to do so. More

by Nancy Berthold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Erhard
Nov 10, 2021 -

AutoNation Ford Panama City responded

Hi Nancy, we appreciate you taking the time to respond. The staff at AutoNation Ford Panama City take our reviews very seriously. We would like to work towards a resolution, so if you are willing, please reach out to us at (850) 253-7000 to discuss this further. Thank you.

November 08, 2021

Brought Edge in for recall. Work was done as needed. Completed in a timely manner. More

by hicksds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bonewit
Nov 09, 2021 -

AutoNation Ford Panama City responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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