AutoNation Ford Panama City - Service Center

Clean and prompt service very knowledgeable. David always is professional and gets us in and out in reasonable time. is professional and gets us in and out in reasonable time. More

Over the past 2.5, years, I’ve had only very good service experiences… until this week. I was the first person there when AutoNation opened on Wednesday, and had a appointment for a minor, occasional stallin experiences… until this week. I was the first person there when AutoNation opened on Wednesday, and had a appointment for a minor, occasional stalling issue. I never got a follow-up call. After trying to call eight times, I finally got through at 2:50 and was told my technician left for the day at noon. I scrambled, got an Uber, and then borrowed a car to get home. Next day, I was at AutoNation at 7am and talked to the tech. He apologized, said they hadn’t found anything wrong and needed my truck another day. I said I had to have it by 2:00; he said he’d call me by 1:00. At 1:55, I called to find out what was going on and was told my tech was again gone for the day. I Ubered to AN and met with the service manager, James/“J”, who seemed sincerely apologetic. I got my F-150 and drove home (no charge, except $35 total to Uber). I’m thinking AutoNation-Panama City needs an effective process to transfer customers to another tech when the initial tech leaves during the day. While they may not always be able to pinpoint a problem with a vehicle, they CAN ALWAYS communicate. More

I made an appointment for a routine oil change on the Ford app. Arrived at the dealership and was promptly taken care of. The entire process from start to finish was excellent. Ford app. Arrived at the dealership and was promptly taken care of. The entire process from start to finish was excellent. More

Shane was very helpful in getting my truck in and out for recall in timely fashion recall in timely fashion More

Very nice explain everything in detail was true to his word on completion time, constantly ask if there any else I needed or didn’t understand nice young man. word on completion time, constantly ask if there any else I needed or didn’t understand nice young man. More

John was courteous and professional...got me set up in minimum time and gave me a call when my truck was ready. I bought this truck from them and they are the only ones who service it. Friendly and know minimum time and gave me a call when my truck was ready. I bought this truck from them and they are the only ones who service it. Friendly and knowledgeable personnel will always keep me coming back. More

Autonation was timely, provided excellent service and very much met my expectations. Service staff kept me posted on my service and vehicle was returned when expected. very much met my expectations. Service staff kept me posted on my service and vehicle was returned when expected. More

They were very friendly and knowledgeable. They welcomed you with open arms as part of the family you with open arms as part of the family More

Very good to deal with & excellent service. Will definitely be back.even short of staff, the newer employees were efficient. definitely be back.even short of staff, the newer employees were efficient. More

Had a recall issue my service advisor got me in and done in very little time, in very little time, More