AutoNation Ford Panama City - Service Center

Available appointment backlog is only reason for less than 5-star rating. John did his best to work my vehicle into the schedule, and the work was performed satisfactorily. Customer service is always e than 5-star rating. John did his best to work my vehicle into the schedule, and the work was performed satisfactorily. Customer service is always exceptional! Only complaint: shuttle ride back to the dealership did not arrive until 3 hours after I received the call that my truck was ready. More

Really Great Service !! Jesse was very entertaining at checking my F150 in for service !! LOL ,,and Victor was also Great !! with getting my service done in a timely matter !! Thanks so much !! checking my F150 in for service !! LOL ,,and Victor was also Great !! with getting my service done in a timely matter !! Thanks so much !! More

I had my oil changed and tires rotated. I did have an appointment and the got me in and out quickly. appointment and the got me in and out quickly. More

I had no appointment but I had a very flat tire. John squeezed me in, got me a new tire and safely back on the road while I waited. squeezed me in, got me a new tire and safely back on the road while I waited. More

Ronnie was my service rep and was very attentive to my needs and time. Thank you for the excellent service Ronnie and Autonation Ford Panama City. needs and time. Thank you for the excellent service Ronnie and Autonation Ford Panama City. More

had an oil and filter changed scheduled was in and out in less than 45 minutes less than 45 minutes More

Great service, but did wait to get checked in due to staffing shortages, otherwise no problems. staffing shortages, otherwise no problems. More

Good service- However, did not clean car handle when completed & did jot reset maintenance required warning light. 2 hour round trip to get it reset. Very disappointing. Also, did not get me price estim completed & did jot reset maintenance required warning light. 2 hour round trip to get it reset. Very disappointing. Also, did not get me price estimate for 97k maintenance & never called me back with it either. More

The service writer was very kind and efficient. All I needed was my trucks oil change and a safety recall handled, but I was treated as if I was the most important client of the day. needed was my trucks oil change and a safety recall handled, but I was treated as if I was the most important client of the day. More

Dealership is great for selling vehicles and oil changes and tire rotation. my car needs an axle and parts have been in for a while (several weeks). I called the service advisor 4 times and left messages fo and tire rotation. my car needs an axle and parts have been in for a while (several weeks). I called the service advisor 4 times and left messages for him to call me, he never did. I was in shop last Monday for oil change and tire rotation. I asked the service advisor John that helped me that day about getting my car axle replaced and told him I had called the other service advisor 4 times and left messages for him to call me. John said that advisor is sitting right there. So I repeated to him what I just said to John. He actually said let me see if parts are still here, he checked and they were., so I’m taking the car in this Monday. The car is still under warranty. I like the car but I’ve had more issues with it than I have any other car I’ve owned. I only have had Ford cars for 40 years. More