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AutoNation Ford Panama City - Service Center

Panama City, FL

4.3
728 Reviews

728 Reviews of AutoNation Ford Panama City - Service Center

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December 21, 2021

It was a good experience overall and would return to get service done there again More

by serratosam22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
December 21, 2021

I took my truck in for oil change and tire rotation and left with that done plus rear brakes, trans service, and spark plugs replacement. I knew my truck had issues but did not realize one cylinder was mis More

by WEEKSRAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
December 20, 2021

James did an excellant getting me in and out in a timely manner. I know the lack of staff makes things difficult but he handled it well More

by captken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
December 17, 2021

Excellent service, excellent facility. Even as short handed as they were, they were able to get my vehicle serviced in the time specified, and under the anticipated cost. All due to the efforts of Mr. J More

by john46229
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Maddox, Service advisor.
December 17, 2021

Checked in early and they were able to take care of the car quickly, great service More

by dankezflick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
December 15, 2021

Ridiculous method of customer service. No real answers to a real problem. Glad I had other options. Horrible culture at this dealership. No one really cares and it reflects the owner disposition. More

by Wjennl5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victor , Patricia Zaykowski
Dec 17, 2021 -

AutoNation Ford Panama City responded

Thank you very much for sharing these comments, Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (850) 253-7000 to discuss what we can do to help.

December 15, 2021

Worst. They put my family's life at risk. They need new employee's who care. We took our truck in November 10th. They said the motor blew up. We had to pay for a new motor. We got it back Friday 12-10-21 a More

by Cheryl Sayre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor, James
December 14, 2021

Top notch service fast and efficient. I will get all of my service work done there. More

by jessieebey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Dec 15, 2021 -

AutoNation Ford Panama City responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 14, 2021

The check out was fast and correct. Nice people and the car was fixed correctly. More

by dcoatley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor
Dec 15, 2021 -

AutoNation Ford Panama City responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 13, 2021

Went in for oil change! Oil leaking, found it was over filled! Went back to fix it said it was a washer on oil pan! But did explain why the oil was over filled! Called left message waiting on phone call More

by Fran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Dec 16, 2021 -

AutoNation Ford Panama City responded

Hi Fran, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Dec 16, 2021 -

Fran responded

I have left 4 messages 3 to service manager, 1 to assistant manager and haven’t heard back from no one!! Poor customer service!

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