AutoNation Ford Panama City - Service Center

I liked most everything. I had an appointment for 8:30. I arrived about 8:15 and was taken right in. The service was not completed until 10 am. That seemed a bit long However, the staff and advisors were arrived about 8:15 and was taken right in. The service was not completed until 10 am. That seemed a bit long However, the staff and advisors were top notch.. More

The staff were friendly, knowledgeable and wearing mask. I was greeted immediately upon arriving for.my appointment and work was completed in about an hour. I would recommend this service group. I was greeted immediately upon arriving for.my appointment and work was completed in about an hour. I would recommend this service group. More

My Service Rep Jesse and Mechanic Pete are both Outstanding. It is because of their professionalism with their attention to detail to do things right, which bonds my Customer-Service Relationship t Outstanding. It is because of their professionalism with their attention to detail to do things right, which bonds my Customer-Service Relationship to the Ford brand. Jesse and Pete are Outstanding and this relationship represents mutual respect and trust and that is the reason I bought another Ford. Thank you Jesse and Pete you both deserve promotions and praise from Ford Management; you all set the standard for others to attempt to meet; keep up the excellent work and we'll see you next time. Most Respectfully: Dan H More

Easy to use scheduling application, great e-mail reminders of upcoming appointments and text messages reminders of upcoming appointments and text messages More

Courteous and professional is why this place is so good. They checked first that they had the parts and completed everything in the same day. Thank you Ford! They checked first that they had the parts and completed everything in the same day. Thank you Ford! More

There were some challenges with communication - had trouble reaching anyone at the service department via phone and there was a mixup with the method by which I was to receive my estimate. I also had trouble reaching anyone at the service department via phone and there was a mixup with the method by which I was to receive my estimate. I also had some concerns with the way the estimate was presented, but at the end of the day the service was good and the staff members I dealt with were very helpful and informative. It feels like the issue may be with the tools/processes provided to the staff rather than the employees themselves. More

Had to wait two hours for a scheduled oil change. I found this to be totally unacceptable. this to be totally unacceptable. More

Very professional and kept me informed on the progress of my vehicle I highly recommend this dealership my vehicle I highly recommend this dealership More

The service was great, the wait time was very minimum The service was great, the wait time was very minimum considering what needed to be complemented. The service advisor Vic was very detailed in what The service was great, the wait time was very minimum considering what needed to be complemented. The service advisor Vic was very detailed in what they had to do. More

My 2011 Fiesta is well maintained by My Ford dealer. The staff is courteous and professional so I am never stranded on any road. staff is courteous and professional so I am never stranded on any road. More