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AutoNation Ford Panama City - Service Center

Panama City, FL

4.3
728 Reviews

728 Reviews of AutoNation Ford Panama City - Service Center

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August 25, 2023

Had to wait for over four hours just for an oil change and tire rotation even with an appointment. I purchased my truck at this dealership, so I like to have it serviced at the same location. This is not More

by larryw.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Aug 30, 2023 -

AutoNation Ford Panama City responded

Hi, we're disappointed to hear of the negative experience you had at our location. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (850) 253-7000 to discuss what we can do to help.

Aug 30, 2023 -

larryw.jackson responded

You can do nothing, its not just once it had been every visit. Poor management cannot be fixed if it hasn't been in my previous complaints. I drive over an hour to have my truck serviced. Not anymore

August 24, 2023

After they said it was repaired and bill payed, still have the same issue. I've call twice, first call they said the service writer would call back, no call back. I called four days later and was told th More

by john
Recommend Dealer
No
Employees Worked With
John M
Aug 29, 2023 -

AutoNation Ford Panama City responded

Hi John, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

August 21, 2023

my first dealings with autonation 2 yrs ago was a total disaster. the only person i got any help from was john meola. I HAD HIM FOR MY LATEST SERVICE AND GOT THE BEST SERVICE. More

by hallerjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN MEOLA
Aug 25, 2023 -

AutoNation Ford Panama City responded

Hello, we appreciate you taking the time to leave us this feedback. Here at AutoNation Ford Panama City, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (850) 253-7000 to discuss ways we can better serve you in the future.

August 21, 2023

I brought my car on for a recall which they had said would take half of the day. I live over an hour away so I was prepared to do wait. But they got me taken care of in less than 2 hours. Everyone was v More

by penny3352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and the service manager
Aug 26, 2023 -

AutoNation Ford Panama City responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2023

Great customer service and mechanics! The wait was minimal and I really appreciate the rewards program too! More

by thunder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
Aug 30, 2023 -

AutoNation Ford Panama City responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 19, 2023

All the requested work was accomplished as best I can tell except the DEF. It was supposed to be topped off but it only had a 3/4 full tank. I knew my brakes were bad and they said the pads were at 1 mm. More

by cfarless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 28, 2023 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (850) 253-7000 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

August 17, 2023

I made reservations to have the oil changed in my 2020 F150 at 8:30 am on 9 August 2023. Thinking an oil change would take perhaps 30 minutes I was prepared to wait until it was done. When I asked the More

by frog46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
Aug 23, 2023 -

AutoNation Ford Panama City responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (850) 253-7000 to discuss what we can do to help.

August 17, 2023

Great experience , the service team went above and beyond , I will be back for next service . Thankyou More

by 819inc.house
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kilroy
Aug 23, 2023 -

AutoNation Ford Panama City responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 16, 2023

Poor service, never respond to repeated calls or messages, kept car for over 2 weeks (with no loaner or reimbursement) for a simple oil change and to fix faulty trunk. When we finally got the car ba More

by RE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janessa
Aug 18, 2023 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

August 15, 2023

Need a service writer to call me back 8507688573 David Shelley regarding getting my 2012 Ford fusion fixed More

by davidashelley32425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service representative doesn't work there anymore
Aug 15, 2023 -

davidashelley32425 responded

Need help asap

Aug 21, 2023 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

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